Tivoli Netcool Software for Service Providers

Over 1,000 service providers, including all of the Top 20, rely on Tivoli® Netcool® to ensure their most critical services are performing to the highest standards.

Tivoli Netcool software for Service Providers offers the leading Service Management software for the monitoring and management of critical services, application and network-based systems. Tivoli Netcool helps wireless; managed service providers; telecommunication, cable and internet service providers to meet today's challenges and deliver a solution to address future requirements.

Highly scalable and rapidly deployable, Tivoli Netcool software delivers end-to-end service management, problem isolation, and automation to help service providers operate more effectively.

service provider

Improve Flexibility and Adaptability - Accelerate time to market for new services, and quickly adapt to meet future market requirements backed by 350 plus integrations to elements, trouble ticketing systems, inventory and performance to achieve operational workflow
Reduce Operating Expenditures - Improve network efficiency by simplifying the management of large networks by automating processes, integrating service processes and enabling staff to focus on higher level activities.
Increase Customer Satisfaction - Reduce customer churn and improve the reliability of critical services while improving the quality of service across the network.

Software for Service Providers

Service Management for Service Providers
Triple Play Services
Consolidated Operations
Performance Management
VoIP Management
Wireless User Quality
Security Management

Industry Leadership

IBM is an active member of the TeleManagement Forum (TMF) and other leading industry organisations to deliver solutions that are consistent with industry standards and best practices.

Featured products

IBM Tivoli Netcool/Impact (US)
IBM Tivoli Netcool/Impact provides realtime access to business and service contextual information for event enrichment, as well as policy-based management for complex correlation, custom calculation of complex key performance indicators and advanced automations.

IBM Tivoli Netcool/OMNIbus (US)
Consolidated fault monitoring for real-time service management

IBM Tivoli Network Manager IP Edition (US)
Realtime network discovery, topology and root cause analysis for layer 2 and 3 networks

Netcool/Proviso (US)
Netcool/Proviso delivers service quality and performance management with the carrier-class scalability and flexibility required for new generation services like VoIP and initiatives like OSS consolidation and network convergence.

Netcool/Realtime Active Dashboards (US)
Business Service Management Software for Real-time Service Modeling & Impact Analysis

Solutions

Cable Providers
Enables providers to have complete network visibility and real-time monitoring of their cable environments.

IBM Tivoli Netcool Customer Experience Management
Tivoli Netcool customer experience management solution helps telecommunication service providers proactively manage each customer's experience.

Industry Leadership (US)
IBM is an active member of the TeleManagement Forum (TMF) and other leading industry organisations to deliver solutions that are consistent with industry standards and best practices.
(US)
Service Quality Management Solution for Telecommunications
The Service Quality Management Solution for Telecommunications is a single, integrated and consistent solution designed to meet the full range of service quality and customer experience requirements of communications service providers

Tivoli Netcool SQM Service Solutions (US)
IBM Tivoli Netcool Service Quality Manager Service Solutions manage the quality of individual services delivered by telecommunication providers. Wireless and Mobile Providers (US)
Helps improve customer profitability, customer retention, and effective expenditure management.

Wireline Telecommunication Providers
The Tivoli Netcool Portfolio for Telecommunications can help carriers speed time to market;, reduce operational costs; and improve quality of service.