IBM Service Management

IBM Service Management helps organisations better manage their IT infrastructure, to more effectively and efficiently deliver IT services. IBM Tivoli can help ensure IT service continuity by:

Compliance, complexity, speed of change, and cost are driving the need to evolve IT from a technology to a business focus. IBM is uniquely positioned to help you meet business and IT challenges with products that leverage autonomic technology, Service Oriented Architecture (US), as well as process tools and deep consultative expertise which will enable you to realise faster time to value.
IBM Service Management solutions from Tivoli are comprised of:

Service Management can help you:

The IBM Service Management solutions from Tivoli can help you efficiently and effectively align IT performance to business goals. Let IBM help you take back control, address your top IT challenges and accelerate your return on investment with a better way to manage the business of IT.

Featured products

IBM Tivoli Change and Configuration Management Database
Provides an enterprise-ready platform for storing deep, standardised data on configurations and change histories to help integrate people, processes, information and technology.

IBM Tivoli Storage Process Manager
Provides a set of customisable ITIL aligned storage management processes. Manages and coordinates simple and complex change, configuration and incident management processes for an IT storage environment.

IBM Tivoli Unified Process Composer
Provides detailed documentation of IT Service Management processes based on industry best practices. Offers detailed content and tooling to enable content customisation, extension, and publishing.


IBM Best Practices
IBM IT Service Management is built on IBM and industry best practices. You can leverage IBM's worldwide practical experience from proven consulting services to maximise your current investments and make IT Service Management actionable.

IBM Operational Management Products
IT Operational Management Products automate tasks to address application or business service operational management challenges. These products optimise performance and availability of business-critical applications and supporting IT infrastructure.

IBM Process Management Products
IT Process Management products bridge organisational silos, automating and integrating IT management processes for responsiveness and flexibility. This self-managing autonomic technology supports automation and process changes to deliver end-to-end IT Service Management solutions.

IBM Service Management Essentials
IBM Service Management Essentials

IBM Service Management Platform
IT Service Management Platform enables standardised shared information. Change and Configuration Management Database (CCMDB), includes open federated CMDB to automate process execution, helps you understand architectural complexity and reduce problem management.

Hot topics

Tivoli Service Management Center for System z - an efficient hub for service delivery (US)

Web feature Service Management Driving Innovation through Visibility. Control. Automation™ (US)

IBM Service Management Self-Assessment Tool (US)

IBM Service Management resources

IBM Service Management Products (US)

News releases (US)

IBM Service Management links

White paper: Deliver service excellence through the unique advantages of IBM Service Management solutions. (PDF, 431KB)

White paper: Integrate systems management and predictive intelligence with IBM Service Management solutions. (PDF, 450KB)

White paper: Service Management - Managing Value (PDF, 242KB)

Address IT costs and streamline operations with IBM service desk and asset management (PDF, 956KB)

Read the Gartner report on effective IT Change Management

Ovum Summit Report: ITSM Vendor Report Card (PDF, 2.60MB)

IBM Service Management for You (Web feature) (US)

Enable IT to deliver services to the business more efficiently (White paper) (PDF, 312KB)

Establish a platform for effective service management that integrates with and extends the value of existing processes. (white paper) (PDF, 976KB)

Buyer's Guide - Proactive Change Management (PDF, 1.93MB)

Analyst report: Tivoli Unified Process Tool (EMA) (PDF, 239KB)

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