IBM Service Management helps organisations better manage their IT infrastructure, to more effectively and efficiently deliver IT services. IBM Tivoli can help ensure IT service continuity by:
- Optimising costs by automating reactive IT management processes
- Creating resilient IT services
- Improving productivity with a predictive approach to IT management
- Managing compliance and risk in the IT environment
- Providing data integrity and audit readiness.
Compliance, complexity, speed of change, and cost are driving the need to evolve IT from a technology to a business focus. IBM is uniquely positioned to help you meet business and IT challenges with products that leverage autonomic technology, Service Oriented Architecture (US), as well as process tools and deep consultative expertise which will enable you to realise faster time to value.
IBM Service Management solutions from Tivoli are comprised of:
- Process Management Products (US) - integrate and automate IT management processes across organisational silos for rapid responsiveness and greater flexibility
- Service Management Platform (US) - standardise and share information that integrates people, processes, information and technology for real business results
- Operational Management Products (US) - automate tasks to address application or business service operational management challenges
- Best Practices (US) - worldwide practical experience from proven consulting services to maximise your current investments and make Service Management and ITIL actionable.
Service Management can help you:
- Establish a foundation for delivering processes as responsive services
- Achieve efficiencies through process innovation and integration
- Realise new value from existing IT assets by applying tools and models
- Reduce IT maintenance costs with self-managing deployment capabilities
- Improve staff productivity by automating key IT tasks
- Increase the speed and quality of change and configuration management
The IBM Service Management solutions from Tivoli can help you efficiently and effectively align IT performance to business goals. Let IBM help you take back control, address your top IT challenges and accelerate your return on investment with a better way to manage the business of IT.
Featured products
IBM Tivoli Change and Configuration Management Database (US)
Provides an enterprise-ready platform for storing deep, standardised data on configurations and change histories to help integrate people, processes, information and technology.
IBM Tivoli Storage Process Manager (US)
Provides a set of customisable ITIL aligned storage management processes. Manages and coordinates simple and complex change, configuration and incident management processes for an IT storage environment.
IBM Tivoli Unified Process Composer (US)
Provides detailed documentation of IT Service Management processes based on industry best practices. Offers detailed content and tooling to enable content customisation, extension, and publishing.
Solutions
IBM Best Practices (US)
IBM IT Service Management is built on IBM and industry best practices. You can leverage IBM's worldwide practical experience from proven consulting services to maximise your current investments and make IT Service Management actionable.
IBM Operational Management Products (US)
IT Operational Management Products automate tasks to address application or business service operational management challenges. These products optimise performance and availability of business-critical applications and supporting IT infrastructure.
IBM Process Management Products (US)
IT Process Management products bridge organisational silos, automating and integrating IT management processes for responsiveness and flexibility. This self-managing autonomic technology supports automation and process changes to deliver end-to-end IT Service Management solutions.
IBM Service Management Essentials (US)
IBM Service Management Essentials
IBM Service Management Platform (US)
IT Service Management Platform enables standardised shared information. Change and Configuration Management Database (CCMDB), includes open federated CMDB to automate process execution, helps you understand architectural complexity and reduce problem management.
Hot topics
IBM Service Management resources
IBM Service Management links
White paper: Deliver service excellence through the unique advantages of IBM Service Management solutions. (PDF, 431KB)
White paper: Integrate systems management and predictive intelligence with IBM Service Management solutions. (PDF, 450KB)
White paper: Service Management - Managing Value (PDF, 242KB)
Address IT costs and streamline operations with IBM service desk and asset management (PDF, 956KB)
Read the Gartner report on effective IT Change Management (PDF, 165KB)
Ovum Summit Report: ITSM Vendor Report Card (PDF, 2.60MB)
IBM Service Management for You (Web feature) (US)
Enable IT to deliver services to the business more efficiently (White paper) (PDF, 312KB)
Align IT to your business with IBM Service Management (Executive brief) (PDF, 1.41MB)
Strategy to create real-time business value (White paper) (US)
ITIL and ITIL Reference Library trademark advisory (US)
Buyer's Guide - Proactive Change Management (PDF, 1.93MB)
Analyst report: Tivoli Unified Process Tool (EMA) (PDF, 239KB)
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EMA Analyst report
Enterprise Management Associates report on Service Management. IBM is the first in the industry to identify, articulate and act on macro trend of managing services that rely on converged infrastructures.
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