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Service Availability and Performance Management

Cost-effectively improve customer
satisfaction with increased availability
of critical business services

Tivoli software

IBM Tivoli software solutions for Service Availability and Performance Management


Understand the Basics

Tivoli solutions for Service Availability & Performance Management provide customers with the visibility, control and automation needed to assure service quality and reduce operations costs:

  • Improve visibility into business service performance, and understand the impact of application, server, middleware, and network infrastructures on service health and the customer experience.
  • Integrate management across operational silos, staff, and tools and improve return on existing investments with Tivoli integrations and common tooling.
  • Maximize productivity, control new spend, and improve mean-time-to-resolution with predictive analytics and root cause analysis, and policy-based workflow automations.

With Tivoli You Can...

  • Improve customer satisfaction with increased availability of critical business services.
  • Grow & protect revenue with visibility to service quality and key performance indicators.
  • Lower IT Operations costs by eliminating manual tasks associated with reducing mean time to repair, collection, filtering and correlation of events, and systems and workload management.
  • Reduce capital and server maintenance costs with improved utilization of physical and virtual resourcesReduce energy costs with control over energy usage.
  • Reduce energy costs with control over energy usage

Anticipated Results

  • Improved customer satisfaction by up to 70%
  • Improved application availability between 5 & 17%
  • Staff savings of up to 15% for managing IT resources holistically
  • Reduction of event volumes as much as 10,000 to 1.
  • Reduction of symptomatic incidents by 40%
  • Reduction in energy costs between 30 & 50%
  • Management of additional applications with existing resources - a savings of 2 HC per application
  • 20% reduction in costs associated with change management20—25% reduction in costs associated with job scheduling
  • Avoidance of HW purchases of 5% or greater
  • 20-25% reduction in costs associated with job scheduling
  • Increase throughput of applications by 5% with automated job scheduling

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