Order Management

Offer a rich customer experience by orchestrating selling and order fulfillment
processes across customers, suppliers and partners

Why IBM for Order Management?

Order management software from IBM enables you to deliver a superior, cross-channel customer experience by orchestrating complex fulfillment that optimises supply chain execution and partner collaboration. An intelligent sourcing engine orchestrates orders across multiple channels and eliminates manual fulfillment processes, while a single view of inventory information across all channels improves inventory utilisation and the order capture process with more accurate promise dates. A powerful order management platform enables customers to buy anywhere, pickup anywhere, and return to anywhere.

Featured products

order managementSterling Order Management
Coordinate order fulfillment from all channels and across the extended enterprise



order managementSterling Store (US)
Increase sales and improve customer service across multi-store environments



order managementSterling Call Center (US)
Improve the customer experience by enabling a 360 view of customer activity



order managementSterling Store Associate Mobile and IBM Sterling Order Management Administrator Mobile
Empower your store associates and sales representatives by extending access and control of your fulfillment operations to mobile devices.

Related products

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Provides companies of all sizes with a powerful customer interaction platform for cross-channel and online commerce - supporting all business models.

Optimise your inbound supply and outbound fulfillment processes by providing complete end-to-end visibility of orders, shipments and inventory.

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