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Announcing IBM TPF Web-Based Product Support

Jonathan Collins, IBM TPF Development

What is your first step when you are unable to solve a TPF problem? Whether you are a new user looking for introductory information, or an experienced user looking for a solution to a problem, TPF Web-Based Product Support can help your research by providing access to a repository of information gathered from various technical resources. We recommend that you incorporate TPF Web-Based Product Support as part of your problem determination process.

TPF Web-Based Product Support is currently available from the Support area of the TPF Web site at http://www.ibm.com/tpf/infohelp/index.htm. This interface helps you to identify information from a variety of sources, including the TPF Web site, the IBM eSupport database, and the TPF Product Information Centers.

The following describes how to start your search.

1. Under Enter search terms, enter the word or words that you are interested in finding.

2. Under Select search domains, select one or more of the following:

  • FAQs: Frequently asked questions, primarily in the areas of:
    • MQSeries
    • Communications
    • Recoup
    • C/C++
    • TPF Operations Server
    • Program Update Tape (PUT) Migrations
  • Newsletters: These are articles published on the TPF Web site ranging from in-depth information about the TPF family of products to announcements about new functionality. These articles usually are written by subject area experts with a great deal of insight relevant to the specific area of discussion.
  • Service Bulletins: These are short announcements that inform you about important APARs or changes to how we support the TPF family of products. Service bulletins often point you toward other sources for additional information about a particular subject.
  • TPF Users Group Presentations: These are a collection of presentations given by IBM at TPF Users Group conferences.

3. Click Go.

Start Page

Figure 1 TPF Web-Based Product Support start page

 

By providing search terms and specifying the information repositories to be selected, you can develop a list of links to Web pages with information related to your search. For example, if you supplied the string mq as a search term (see Figure 1) and selected FAQs as the search domain, you would get a results page containing links to pages with MQSeries FAQs (see Figure 2).

If you selected Newsletters or TPF Users Group Presentations as search domains with the same search term of mq, you would get a results page containing links to pages with MQSeries information for these categories (not shown). FAQs is the default search domain selection.

Note: The highest ranked search results are displayed first.

Results page

Figure 2 TPF Web-Based Product Support search results

 

Links

The following links are provided on the right side of the start page (see Figure 1):

  • 4.1 Information Center.
  • TPFDF Information Center
  • TPF Operations Server
  • EOCF/2
  • IIOP® Connect for TPF
  • How to use this page.

Feedback

One of the benefits of using TPF Web-Based Product Support is the built-in feedback mechanism, which you can use to rate the information and provide comments. On the right side of the content pages you will see a short survey form similar to that on the right. We provide this survey to determine if the information presented in response to your queries helps to solve your problem and is easy to understand.

The survey gives us valuable feedback and an opportunity to improve the information that we make available to you. Other organizations in IBM use similar surveys to collect and analyze customer feedback.

 

Navigation

Use the Forward and Back buttons on your browser to return or advance to previously viewed documents or pages. Bookmark the TPF Web-Based Product Support start page to make returning to this area to conduct searches easier.

Feedback Page

Searching

Following are some hints and tips for constructing searches on the TPF Web-Based Product Support page.

When composing a Web search, sometimes a little experimentation will help you to get more hits, or a better match between the hits you receive and what you are looking for. If all else fails, try searching for your information on some of the other sites that are linked to TPF Web-Based Product Support.

Documents are indexed for searching using an algorithm called full text search, meaning that all significant words in the document (except for words such as a, and, and the) are displayed in the search index. Documents are weighted according to how close they come to fulfilling the search, and highly weighted documents are displayed near the top of the list that is returned from the search. For example, if the search argument contained the word Java, a document that had 15 occurrences of Java would be displayed closer to the top of the list than a document that contained the word Java only once. Other algorithms also are used in weighting to help order the results.

Following are some of the syntax rules for creating a search string:

1. Try to spell out words when possible. An abbreviation from someone else might not be the same as yours. However, if a product or concept has a commonly used acronym, try that first. The word Include is better than inc, but PC is fine for personal computer.

2. Use wildcard characters if appropriate. Use a question mark (?) to replace a single character, or use an asterisk (*) to replace one or more characters. For example, pers* would return both personal and personality, or hint? would return both hint1 and hint2.

3. Case is not significant in a search string. Searching WebSphere and websphere returns the same results list.

4. You can surround a phrase with quotation marks, but it normally is not necessary. Use quotation marks to narrow down a search. Entering "TPF system" or TPF system into the search box returns different results.

5. Use logical operators when needed. Use AND to concatenate, OR to provide alternatives, and NOT to negate. However, our experience has shown that NOT has some syntax problems, so you may have to try some alternatives to get the search engine to parse search strings that include NOT. Adding spaces between words and operators sometimes helps.

 

IBM and the TPF organization have been working to create better ways to locate and retrieve information. Our goal is to provide you with the information that you need when you need it.