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Contact Us

The best way to get in touch with us is by e-mail. We use a shared id so it will not take long for someone to see and act upon your e-mail. Our address is:

alcs@uk.ibm.com

  Emergency Support Procedure

If you need to contact ALCS Support in an emergency then please call +1-720-395-3900. This is a voicemail box.

You must speak slowly and clearly state:

  • Your name
  • Your company name
  • Your location country
  • A contact phone number (include the country code and any extension number)
  • A brief description of the problem

Once you have left your message the system will contact the duty service manager, who will alert a member of ALCS Support to call you back.