Workforce Productivity

Drive business value with Web portals

A typical organization relies on countless software applications to drive workforce productivity – from mainstays such as email and enterprise instant messaging and office productivity tools, to ERP and CRM and knowledge management applications, to systems for purchasing, customer service, billing and more. The applications exist separately, but users need to combine them, and the information they contain, to find answers, make decisions and complete tasks.

To optimize workforce productivity, IT managers are asked to provide each user with the integrated tools he or she needs to access information and work efficiently. To manage costs, IT needs to deliver these tools while minimizing integration, deployment and management expense.

Web portals can increase productivity while lowering deployment costs

A way to meet both objectives is to deploy a Web portal that gives each user personalized access to tools, data and expertise necessary to do his or her job and manage interactions with colleagues, customers and business partners – all delivered together within a familiar, unified browser interface.

Portals reduce the need for expensive back-end integration; they can even allow users to perform custom integrations of their own as needed, without IT intervention. By integrating email and instant messaging tools across applications, portals can help even the most geographically distributed users to collaborate within the context of the work at hand. Portals can provide users access to HR self-service applications, and other applications that help reduce administrative costs. And IT can deploy portal capabilities centrally according to defined roles, enabling simplified, inexpensive custom deployment and management as well as faster time to value.