PDF files require Adobe® Reader®
MOV files require QuickTime®
Analyst reports
Gartner Magic Quadrant for E-Commerce 2011
Globalization; social and mobile commerce; and site replacements, upgrades and new launches are driving e-commerce product evaluation and selection. Use this Magic Quadrant as a guide during the vendor evaluation and selection process.
Last updated: 06 Jan 2012
Books
WebSphere Redbooks domain
WebSphere-related Redbooks, published by the IBM International Technical Support Organization ( ITSO), are designed to help technical professionals better leverage IBM WebSphere.
Last updated: 01 Sep 2004
Keeping Commerce Applications Updated WebSphere Commerce 5.1 to 5.6 Migration Guide
This IBM Redbook will assist you in the migration of WebSphere Commerce V5.1 applications. This guide presents a migration strategy and planning, migration tools, and practical migration examples.
Last updated: 24 Aug 2004
Author: Cunico, Hernan
Briefs
IBM's integration and infrastructure capabilities providing a flexible, responsive IT environment
8 page brochure. Learn how IBM's integration and infrastructure capabilities will allow for a flexible, responsive IT environment - bringing you closer to creating an on demand business environment.
Last updated: 31 Aug 2005
Brochures
Capitalizing on the Smarter consumer
This digital era is changing retailing. Customers are more connected, vocal and demanding than ever before. What they want, above all, is a personalized experience; they want retailers to know them.
Last updated: 19 Dec 2011
Increase value of your brand experience with cross-channel commerce
Today, e-Commerce is an integral part of the way companies do business. Companies are working smarter by marketing and selling across multiple customer touch points, from the Web and call center to kiosk and mobile phones.
Last updated: 19 Dec 2011
Portal solutions for the automotive industry to support your business objective (G325-2280-00)
IBM Software Solution for Automotive Dealer Collaboration can enhance dealer efficiencies and service, while helping improve sales and delivery of parts and accessories through your aftermarket demand chain.
Last updated: 03 Sep 2004
WebSphere SMB Overview Offering - Helping you successfully compete in an ever-changing marketplace
This brochure describes how IBM WebSphere product sets for SMB bring together industry-leading, robust, security-rich solutions that can grow along with your customers' businesses.
Last updated: 03 Sep 2004
Build and Deploy on Demand Applications
Achieving business goals depends on your ability to increase efficiencies, integrate current and new systems, and become more flexible and responsive. WebSphere from IBM helps you address these challenges and become a true e-business on demand.
Last updated: 02 Sep 2004
Business Value Assessment for e-commerce
IBM has developed a Business Value Assessment (BVA) for e-commerce to help guide your enterprise business integration strategy.
Last updated: 02 Sep 2004
Strategic Sourcing and e-Procurement
This brochure shows how an IBM Business Partner used IBM WebSphere in a strategic sourcing and e-procurement solution—allowing organizations to reduce costs and purchasing cycle time for direct and indirect materials and services.
Last updated: 02 Sep 2004
Case studies
Nim See Seng Leasing facilitates growth with new IT landscape
NSS’s web ERP application now runs on an IBM® Power® 710 Express server virtualized with IBM PowerVM® software. Backup and disaster recovery is handled by an IBM Power 520 Express server, which replicates data in real-time.
Last updated: 21 Mar 2012
Elfa International reenergises its brand ... Building a smarter e-commerce platform with IBM and Fiwe
Elfa implemented an e-commerce platform built on IBM® WebSphere® Commerce software. A Tacton Configurator Server web planning application handles pricing structure, and product images are served from Adobe Scene7 On-Demand.
Last updated: 13 Mar 2012
Preca Brummel improves customer experience ... With a Smarter Commerce solution from Tecla
With the help of IBM® Business Partner Tecla, Preca Brummel implemented IBM WebSphere® Commerce, a Smarter Commerce™ solution that moves the focus to the customer by adding business-to-business and business-to-consumer functionalities.
Last updated: 13 Mar 2012
Bishop Company drives up growth and profitability ... Building a smarter e-commerce platform with IBM and Zobrist
Bishop engaged Zobrist to implement eZcommerce, a complete e-commerce solution based on IBM WebSphere® Commerce. The system empowers business users, ensures long-term support, and provides scalability for future needs.
Last updated: 18 Jan 2012
FCI Customer Success Story
With operations in 30 countries and an annual turnover of 1.3 billion Euros in 2007, FCI is a leading manufacturer of connectors. The company’s 14,200 employees are committed to providing customers with high-quality, innovative products for a wide range of consumer and industrial applications.
Last updated: 13 Jan 2012
Staples drives B2B e-commerce growth
To deliver on their easy brand promise, Staples.com sought to create a more personalized on-line shopping experience for their B2B and B2C customers.
Last updated: 13 Jan 2012
Hong Kong Department Stores builds an online e-commerce community ... Harnessing social networks to provide a richer consumer experience
Finnish retailer Hong Kong Department Stores built a new targeted online store for fishing products using IBM® WebSphere® Commerce. Hong Kong is using IBM Coremetrics to analyse the user-generated content to gain further insights into how to improve the store.
Last updated: 10 Jan 2012
Li Ning Sports Goods ... A sporting goods retailer in China transforms its website into a tool for capturing personal and shopping data, using this unprecedented visitor demographic and behavioral intelligence to launch precision-guided marketing initiatives
A sporting goods retailer in China transforms its website into a tool for capturing personal and shopping data with a next-generation IBM WebSphere Commerce-based solution. The solution allows the company to use sophisticated visitor demographic and behavioral intelligence to launch precision-guided marketing...
Last updated: 28 Dec 2011
Merlin Entertainments boosts online ticket sales with a global eCommerce solution from IBM
IBM® Global Business Services® developed and now supports a strategic global eCommerce solution based on IBM WebSphere® Commerce software, supporting 60 global attractions, 13 languages, seven currencies and 16 payment methods.
Last updated: 17 Nov 2011
Staples ... IBM WebSphere Commerce software and IBM POWER7 servers improve performance
Staples wanted to improve the customer’s online experience relative to performance, reduce TCO and increase the flexibility of the infrastructure for more nimble future releases. Staples turned to IBM and IBM Global Services for a new release of Staples.com on IBM WebSphere Commerce.
Last updated: 31 Oct 2011
Terranova enters new markets with an international online store ... Realising plans for European expansion with IBM WebSphere Commerce
With the help of IBM® Business Partner Tecla.it, Terranova implemented IBM WebSphere® Commerce to create a high volume business-to-consumer online selling platform. WebSphere Commerce has been integrated with Terranova’s in-house ERP system to facilitate the management of customer orders and delivery of purch...
Last updated: 20 May 2011
OfficeMax ... An office products retailer employs a powerful business-to-business solution that allows it to gain customers it previously could not reach and improve services for existing ones
A major office supply retailer increases revenue, reduces order-placing processing costs and boosts market share by 10 percent when it engages IBM Business Partner Grupo Assa to implement an information management and e-commerce technology solution using IBM Cognos V8.0 and IBM WebSphere Commerce V7.0 softwar...
Last updated: 01 Apr 2011
David's Bridal Empowers Its Business with IBM WebSphere Commerce ... David's Bridal IBM Client Reference Video
A fashion retailer specializing in bridal wear chose IBM's eCommerce Solution to grow as its business needs changed. Now averaging a 20% growth year over year on web traffic, the company shows WebSphere Commerce is the best-of- breed solution.
Last updated: 27 Jan 2011
Office Brands creates online B2B storefront with back-end ERP integration
Hyro worked with Office Brandsto identify the requirements for its e-commerce website and recommended a platform built on IBM® WebSphere® Commerce Enterprise.
Last updated: 11 Nov 2010
Beverage distributor does $5 million in first year of IBM B2B site
Sales staff spent too much time handling customer's administrative issues and not up-selling and cross-selling. A B2B website focused customer attention for administrative issues and order taking and gave salespeople more time to sell.
Last updated: 31 Aug 2010
Conad del Tirreno ... Smarter pricing strategy improves retail margins, competitiveness
Large Italian retailer improves sales margins and revenue when IBM Global Business Services implements a Price Optimization solution from IBM Business Partner DemanTec that uses predictive modeling of customer behavior to help the retailer find the ideal prices for its consumer products
Last updated: 30 Aug 2010
Barnes & Noble College Booksellers makes the grade by transforming its Web-based bookstores using IBM WebSphere Commerce software.
Barnes & Noble teamed with IBM Business Partner Sapient to implement WebSphere® Commerce Enterprise software as its new e-commerce platform.
Last updated: 26 Aug 2009
1-800-FLOWERS.COM Client Reference Video
This client reference video showcases 1-800-FLOWERS.COM's success with multiple IBM products and services.
Last updated: 12 Feb 2009
1-800-FLOWERS.COM: Creating an e-commerce platform for the future
1-800-FLOWERS.COM teamed with IBM to implement IBM WebSphere Commerce for two of its gift food brands as an initial proof of concept for the platform. Using knowledge gained from this first rollout, the company will take a greater role in transitioning most of its other brands to the new platform over the com...
Last updated: 19 Jan 2009
Forest2Market opens new revenue streams with a first-of-its-kind timber-pricing solution built with IBM technology
Working closely with IBM Business Partner Shared Vision Group, F2M launched a first-of-its-kind real-time timber-pricing system that provides accurate transaction information to timber buyers and sellers.
Last updated: 17 Sep 2008
Moosejaw Mountaineering reaches new heights of customer engagement through social commerce
Moosejaw sought to make its site the go-to destination for young, hip students and for hard-core outdoor enthusiasts by embedding rich community features into its online commerce experience, becoming one of the first outdoor-adventure retailers to make multichannel “social commerce” the cornerstone of its gro...
Last updated: 01 Sep 2008
B2X Corporation ... Enabling international trade for SMBs
A technology company in the United States creates a groundbreaking Web portal to facilitate international importing and exporting of products when it teams with IBM Software Services for Lotus and IBM Global Business Services
Last updated: 03 Dec 2007
The Missouri Department of Transportation keeps the wheels of commerce turning.
The Missouri Department of Transportation took a major electronic leap forward in e-government service delivery, and, in so doing, created massive changes—simplified processes and improved safety and traffic flow across the state.
Last updated: 07 Nov 2007
Zobrist Consulting Group boosts sales to SMB market with portal and collaboration platform
HTML-based content creation at Zobrist impeded communication with clients on projects, slowed sales and made it difficult for customers to quickly update commercial Web sites with the latest product offerings. With IBM® Workplace Web Content Management™ software, the company can speed collaboration and conten...
Last updated: 01 Nov 2007
Brady Corporation: leveraging IBM technology to achieve value-chain integration
As part of its employee.com initiative, Brady developed a portal-based solution to facilitate employee collaboration which runs on IBM AS/400 servers and employs IBM WebSphere Commerce Suite, DB2 Universal Database, and Lotus Domino.
Last updated: 04 Oct 2004
Data sheets
IBM Sterling Quotes
IBM® Sterling Quotes provide an easy way to create and negotiate professional quotes and automate the quote approval process.
Last updated: 01 Oct 2011
Author: Davis, Dan
WebSphere Commerce - Express, V5.6
Powered by a robust business context engine, IBM WebSphere Commerce helps support the evolution to on demand e-business, especially as it relates to the advanced stages of vertical and horizontal integration.
Last updated: 02 Sep 2004
WebSphere Commerce V5.6 for Multiplatform
Powered by a robust business context engine, WebSphere Commerce helps support the evolution to on demand e-business, especially as it relates to the advanced stages of vertical and horizontal integration.
Last updated: 02 Sep 2004
Demos
WebSphere Commerce Delivers a Smarter Shopping Experience Demo
View this animated demo and learn why WebSphere Commerce is the ideal solution for any business looking to create a smarter shopping experience across any channel and customer touch point.
Last updated: 19 Dec 2011
WebSphere Commerce B2B Overview
IBM WebSphere Commerce Business Edition supports a variety of business to business scenarios enabling companies to incorporate suppliers and business partners into their value chain.
Last updated: 02 Sep 2004
WebSphere Commerce B2C Overview
See how JK Sports relies on the advanced features of WebSphere Commerce to provide an online store that generates sales and keeps customers coming back.
Last updated: 02 Sep 2004
WebSphere Commerce customer care
See how JK Enterprises uses the integration of Lotus Instant Messaging with WebSphere Commerce to improve customer satisfaction and increase sales.
Last updated: 02 Sep 2004
Magazines
WebSphere Advisor
Expert advice and know-how on IBM WebSphere software business strategies, technology products and more
Last updated: 01 Sep 2004
WebSphere Developer Technical Journal
Monthy magazine from developerWorks, IBM's resource for developers
Last updated: 01 Sep 2004
WebSphere Journal
WebSphere Journal is the premier publication for those who design, build, customize, deploy, or administer the IBM WebSphere suite of software products for creating and deploying e-business applications.
Last updated: 01 Sep 2004
Newsletters
Online transformation for B2B companies
As businesses emerge from the economic downturn, there is an increased focus on leveraging customer insights and digital channels to transform the customer experience, open up new markets and reduce organizational complexities.
Last updated: 19 Dec 2011
IBM developerWorks (products edition)
The developerWorks newsletter (products edition) will come to your e-mail box each week with links to articles, tutorials, and technical support to help you solve real-world problems using WebSphere software and other IBM technology.
Last updated: 01 Sep 2004
Podcasts
Take a smarter approach to commerce
Delivering an ideal customer experience is easier said then done. You have to consider all the factors, from multi-channel selling and service to order and supply chain management to technologies that can automate and optimize your processes across the commerce lifecycle.
Last updated: 17 Nov 2011
Author: Wharton, Peter
Solution sheets
Websphere Commerce V7.0 solution sheet
Delivering Smarter Commerce E-Commerce is no longer simply about selling online. It’s about delivering a smarter, more compelling and engaging shopping experience—an experience that extends beyond the web to multiple channels including mobile and in-store.
Last updated: 19 Dec 2011
IBM Sterling Configure, Price, Quote
Manufacturers can better grow by being easier to work with, reaching out to new channels, and embedding their brands into resellers’ selling channels.
Last updated: 01 Oct 2011
Author: Hegenberger, John
Videos
WebSphere Commerce Cross-Channel Search
Presented by Srini Rangaswamy, IBM, Daniel Dunn, IBM Canada and Jonas Widegren, Dahl. Ninety percent of online shopping begins with search. Is your site ready to display the products your shoppers are seeking and equipped to make recommendations to increase conversion?
Last updated: 10 Jan 2012
Driving eCommerce Growth Through the Use of Social Media
This session will provide practical applications and use cases of companies that have incorporated social media into their organization to establish a growth stream in the eCommerce market.
Last updated: 09 Jan 2012
Maintaining Customer Loyalty In The World Of Smarter Commerce
Presented by Joe Skroupa, RIS News and John Stelzer, IBM. Today`s consumers can tout or trash a brand with a mouse click, they make decisions faster, they research thoroughly, and their shopping expectations are much higher.
Last updated: 09 Jan 2012
Strategies and approaches to drive market differentiation in Communications
Presented by Przemek Czarnecki, T-Mobile USA. Customer experience within the Internet ecosystem is driving new expectations for access to information and buying processes anytime, anywhere.
Last updated: 09 Jan 2012
Strategies For Manufacturers - A Case Study by Elkay Manufacturing
Presented Todd Simon, Elkay Manufacturing Company. Increasingly, manufacturers are embracing online strategies to enable downstream partners, including retailers, to connect with customers and take control of brand image.
Last updated: 09 Jan 2012
The Journey From eCommerce to Cross-Channel Commerce
Presented by Sarah Wu, IBM, James Fong, IBM Canada and Bart Robinson, IBM. Moving from eCommerce to cross-channel commerce requires more than just enabling store pick-up on your website.
Last updated: 09 Jan 2012
Deliver the right promotion through the right shopping channel Redbook
A business needs precision marketing to deliver the right message at the right time through the right shopping channel. It's possible to treat customers individually.
Last updated: 19 Dec 2011
Smarter Commerce at J. J. Keller & Associates
J. J. Keller & Associates personalizes the B2B online buying experience, growing average conversion rates by over 13%. Learn more about Smarter Commerce at http://www.ibm.com/smarterplanet/commerce
Last updated: 19 Dec 2011
Seamless end-to-end cross channel execution for retailers video
With the addition of the Sterling Commerce solution set to the overall IBM solution portfolio, IBM is now the only solution provider in the world that enables true seamlesss end-to-end cross-channel execution for retailers.
Last updated: 15 Dec 2011
White papers
Next Generation e-Commerce Strategies for B2B Sales and Marketing
This white paper will discuss B2B e-commerce market drivers, strategies and best practices for adopting the Internet and web channel for sales and marketing efforts. We include examples from a variety of industries to inspire new ideas for the digital transformation of your business.
Last updated: 19 Dec 2011
Social commerce defined
Social Commerce is a new phenomenon that has taken the e-commerce world by storm. Unlike many technologies to emerge over the years, social commerce has had a rapid adoption. A few years ago, Facebook, Twitter, YouTube and LinkedIn were not common terms in our vocabulary.
Last updated: 09 Nov 2011
Automotive dealer and aftermarket collaboration solutions
The IBM Middleware Solution for Automotive Retail and Aftermarket Dealer Collaboration helps enable effective integration among automotive OEMs and dealers, streamline service and parts operations, and promote better communication among dealers.
Last updated: 14 Sep 2004
Extend and externalize the sell-side environment. Using IBM WebSphere Commerce and Web services
WebSphere Commerce business functions, enabled as Web services, allow you to integrate applications more rapidly, easily and less expensively than ever before.
Last updated: 02 Sep 2004
Strategic Sourcing and e-Procurement
This white paper describes strategic sourcing and reverse auctions within the context of buy-side commerce.
Last updated: 02 Sep 2004
WebSphere Commerce Business Edition: A platform -driven approach to dynamic channel management
This white paper discusses today's channel management challenges and how an IBM WebSphere Commerce Business Edition on demand channel management solution can help you meet these challenges.
Last updated: 02 Sep 2004
Accelerate your implementation of e-commerce and sell-side solutions with best of breed business integration practices
This white paper describes the business integration challenges faced today, and how IBM WebSphere Commerce, Version 5.6.
Last updated: 01 Sep 2004
Beat the competition with a cost-effective e-commerce solution from IBM
This white paper explores the strategic value of e-commerce and shows why IBM WebSphere Commerce delivers a higher return on your IT investment. It also highlights the issues and risks associated with choosing to build your own solution.
Last updated: 01 Sep 2004
Business Integration solutions white paper (G325-2005-01)
This white paper introduces key aspects of integration that define the modeling, integrating, connecting, monitoring and managing of business processes.
Last updated: 01 Sep 2004
Developing a stategy to deliver a comprehensive e-business on demand portal (G325-2425-00)
This white paper explains how IBM defines a portal and what a portal can do for your organization. It also discusses market trends and IBM's position within the portal market and gives an overview of IBM WebSphere Portal strategy.
Last updated: 01 Sep 2004
Developing a stategy to deliver a comprehensive e-business on demand portal (G325-2425-00)
This white paper explains how IBM defines a portal and what a portal can do for your organization. It also discusses market trends and IBM's position within the portal market and gives an overview of IBM WebSphere Portal strategy.
Last updated: 01 Sep 2004
Beat the competition to market with a cost-effective e-commerce solution from IBM
This white paper explores the strategic value of e-commerce and shows why IBM WebSphere Commerce delivers a higher return on your IT investment. It also highlights the issues and risks associated with choosing to build your own solution.
Last updated: 06 Jun 2003
Author: Imad Albazz
