Customer Experience Management

Quickly and easily create and modify store page layouts and content without the need for IT.

Customer Experience - Click to enlarge

Commerce Composer
IBM Commerce Composer for WebSphere Commerce enables business users to dynamically manage the customer experience with the ability to create and modify store page layouts and content with reduced dependency on IT. Business users can create and modify pages by assigning functions to pages through reusable apps accessible in an app library.

Apps can represent native WebSphere Commerce features or capabilities from independent software vendors and system integrators that have been integrated to work with WebSphere Commerce. With click to configure apps, business users now have more control over store pages and page content do deliver exceptional customer experiences.

Click to Enlarge

Create and manage store page layouts

Click to enlarge

Select from a library of prebuilt apps

Commerce Composer is delivered as part of Management Center for WebSphere Commerce and offers a streamlined work flow that can help improve productivity and reduce time-to-market for campaigns and product lines.

Commerce Composer can help business users:


App Library

IBM Commerce Composer features an array of new apps from IBM business partners that give business users access to a wide range of capabilities to further enhance the customer experience and better engage shoppers. Apps are click-to-configure, enabling quick and easy access to innovative commerce capabilities such as social engagement, rich media and search optimization to name a few.

Amplience interactive video. Coremeoir Content management. Invodo video at scale. Bazaarvoice Ratings & Reviews. FLUID Shoppable content. opinionlab Customer feedback. bloomreach Search optimization. Genesys Click-to-call service. pluck Ratings & Reviews. Amplience interactive video. Coremeoir Content management. Invodo video at scale. Bazaarvoice Ratings & Reviews. FLUID Shoppable content. opinionlab Customer feedback. bloomreach Search optimization. Genesys Click-to-call service. pluck Ratings & Reviews.

For more information about certified business partners and their commerce capabilities please click here.

Additionally, IBM's Ready for Smarter Commerce validation program makes it easy for IT developers and IBM Business Partners to create their own apps, further enriching the customer experience.

Contact IBM

Considering a purchase?