ECM Services

Services for enterprise content management

Accelerating value across the lifecycle of your ECM projet. IBM Software services. Plan. Implement. Maintain.

Overview

IBM® services for enterprise content management (ECM) help you meet your business requirements so you maximize the return on your investment. Throughout the life cycle of your ECM system, our experts guide, mentor and support your efforts. Whether you are deploying your first enterprise content management application, running a large system in production, or rolling out ECM to your entire organization, our service offerings can help ensure that your system performs optimally and assist you with future expansion and enhancement of your ECM investment.

Services offerings are available for every ECM solution starting point: advanced case management, document imaging and capture, social content management, content analytics, and information lifecycle governance.

ECM Services for the Lifecycle

ECM can help you solve your business problems with as little or as much assistance as you need during any phase of your project:

Planning services include enterprise planning (PDF, 138KB), infrastructure planning (PDF, 65.8KB), and transition planning (PDF, 57.0KB) (upgrades, conversions, & migrations)
Implementation services include solution analysis & design, product implementation, and solution deployment.
Maintenance services include system management (PDF, 81.9KB), health check services (PDF, 65.8KB), system administration, and transition (PDF, 57.0KB) services (upgrades, conversions, and data migration).
Guardian Services include as needed guidance and advisement assistance from IBM expert resources.

Advanced Case Management

Get a fast start with these Advanced Case Management solutions:

Quick win pilot for ACM

Establish an operational platform for case management and associated content and process capabilities – in 10 weeks.

Complex order processing framework

Solve problems that require the integration of activities, processes and technologies in order to complete business transactions.

Government transactions framework

Solve problems in the areas of public safety, licensing, revenue collection, healthcare and other areas that require structured processes to handle events.

Intellectual property management framework

Solve problems by implementing an enterprise level application to enable collaboration between departments and speed decision making.

Document Imaging and Capture

Simplify your capture needs with these Datacap solutions:

Datacap Taskmaster Accounts Payable technology (APT)

Implement a data entry solution built specifically for Accounts Payable to capture key data automatically from invoice images.

Datacap Taskmaster for Medical Claims

Capture, verify and route medical claim data – such as CMS data from CMS 1500 and UB04 forms - to adjudication systems without manual data entry.

Social Content Management

Conquer your office, web and social content management with this solution:

SharePoint content management & governance

Manage your SharePoint content whether implementing a new collaboration library; applying governance rules and processes to an existing collaboration library, or decommissioning existing content that has reached the end of it's lifecycle

Content Analytics

Quickly gain new business insight with these Content Analytics solutions:

Medical records

Read free form text in medical records to discover both content and context in order to analyze the results and transform those findings into actionable, context-based structured data. Streamline medical review of claims or to enhance insight into medical management, provider quality, wellness programs, etc.

Content assessment pilot

Leverage tools faster to identify, analyze, preserve and manage content and transform content in the wild into categorized, secured, usable content.

Information Lifecycle Governance

Solve your archiving, ediscovery, records and retention management, and disposal and governance management problems with these information lifecycle governance solutions:

Email & files Archiving for storage management

Learn how to apply space manage principles to business content and slow the growth of media storage costs.

Email & files archiving for governance

Archive information for compliance, litigation, regulatory requirements, and disposal management.

Mergers & acquisitions

Identify, ingest, classify, and manage content and data to integrate digital assets from an acquired company into the parent environment.

Understanding & implementing electronic discovery for litigation

Understand, plan, and implement tools to help litigation case managers locate, manage and analyze information into case folders.

Retention management for business planning

Review simple retention vs formal retention approaches to retention management and gain recommendations on best approaches.

File plan development & validation

Review your existing records inventory, retention schedules, and file plans to compare with industry standards for records organization schemes to create an effective electronic file plan.

Legacy data migration for information governance

Migrate your legacy records and data to an IBM ECM solution with assistance in data mapping and designing the most suitable re-declaration mechanisms for the given situation.