Announcement letters
IBM Enterprise Records V5.1 simplifies deployment and utilization of records management
Enterprise Records V5.1 combines content, process, federation, and connectivity to automate and streamline records-based activities. Read more in US Software Announcement 211-261
Last updated: 02 Aug 2011
IBM US Software Announcement 211-070
Enterprise Records Starter Pack addresses records requirements for departmental and mid-size customers
Last updated: 15 Mar 2011
IBM Enterprise Content Manager products support Linux on System z
Read IBM United States Software Announcement 209-190
Last updated: 02 Jun 2009
IBM FileNet Records Manager
V4.5 is designed to support the U.S. DoD 5015.02-STD V3, and includes new content transfer and performance enhancements, easier deployment, and more. Read IBM United States Software Announcement 208-317
Last updated: 02 Sep 2008
IBM FileNet Compliance programs available via Passport Advantage
Read IBM United States Software Announcement 208-182.
Last updated: 22 Jul 2008
Briefs
ECM Health Check Services
Identify operational issues and increase the overall performance of your IBM ECM solution. Leverage IBM’s expertise with performance optimization, capacity planning, and deployment reviews to help you identify potential bottlenecks or capacity limits, reduce response time, and plan for growth.
Last updated: 06 Oct 2011
ECM Infrastructure Planning and Design Services
Get your IBM ECM project off to a strong start by properly planning the infrastructure. Leverage experienced resources and best practices from IBM to help you review your business and technology requirements and help you define the right IBM ECM architecture for your organization.
Last updated: 06 Oct 2011
ECM Transition Planning Services
Make the move to an IBM ECM solution with an action plan tailored to your specific requirements. Help ensure a smooth and successful transition to the latest IBM technology with planning services, expert recommendations, and guidance from IBM Software Services.
Last updated: 06 Oct 2011
ECM Transition Services
Moving to an IBM ECM solution? Help ensure a smooth transition that minimizes risk and impact to your organization by carefully crafting a transition plan, reviewing platform & system conversion requirements, and addressing data migration needs with the help of the experts at IBM Software Services.
Last updated: 06 Oct 2011
ECM Enterprise Planning Services
Leverage proven methodologies and expert skills to help guide you through ECM software planning and deployment. Learn how Enterprise Planning Services from IBM Software Services can help you be confident that your ECM solution development is sound and progressing toward a successful deployment.
Last updated: 05 Oct 2011
ECM Implementation Services
Maximize the return on your ECM software investment throughout its full lifecycle. Leverage IBM expertise and methodologies to help you make the right decisions from initial installation to production implementation and beyond to ensure your solution is up-to-date, reliable, and driving value.
Last updated: 05 Oct 2011
A smarter approach to archiving.
Struggling with your organization’s information explosion? Unable to manage complex information infrastructures and runaway storage costs? Can’t unlock knowledge residing within your information especially when challenged? Learn how the IBM Smart Archive strategy can save you time and money and put you on a path to success.
Last updated: 11 Jan 2011
Thrive on change in the energy and utility market
Energy and utilities organizations improve operations and keep pace with acquisitions by implementing IBM ECM document repositories and business-process backbones. Automating process and linking distributed content helps utilities reduce cycle times; optimize existing assets and supply chains; and better manage change.
Last updated: 11 Jun 2010
Case studies
Tejon Ranch ... Projecting USD2 million to USD4 million ROI by reducing travel, paper and shipping costs
The company deployed an IBM Enteprise Content Management solution with electronic records management to save a projected USD2 million to USD4 million in three years.
Last updated: 27 Apr 2012
US industrial products company accelerates processes and slashes costs ... IBM Information Lifecycle Governance software enables a phased approach to physical records management
Partnering with IBM, the company began a phased approach to managing critical business documents using the IBM Information Lifecycle Governance solution.
Last updated: 28 Mar 2012
US industrial products company enhances regulatory compliance ... Watson on Jeopardy! Sparks ideas for improving electronic records management
The company is experimenting with the natural language processing capability in IBM Classification Module software to categorize and save employees’ electronic records.
Last updated: 28 Mar 2012
A northern European city enhances development planning and oversight ... IBM Enterprise Content Management software helps improve document access and control
This northern European city encourages environmentally sound development by enhancing city planning and construction oversight with electronic document management using IBM FileNet Content Manager software.
Last updated: 22 Dec 2011
City of Helsinki streamlines government processes ... Building a transparent case management solution with help from Tieto
The city implemented Ahjo, a case management application based on IBM® FIleNet® software. Proposals uploaded via IBM FileNet® Content Manager are automatically routed to the correct departments with IBM FileNet Business Process Manager and Business Process Framework, reducing paper processes.
Last updated: 21 Dec 2011
A Global South African Bank ... Achieving millions of dollars in savings and reducing risk with a single view of each customer
Achieving millions of dollars in savings and reducing risk with a single view of each customer
Last updated: 30 Aug 2011
JM Family uses IBM ECM to automate its auto loan management processes ... A detailed ROI case study
JM Family used IBM FileNet to automate its auto loan management processes and in doing so increased the productivity of collection agents while increasing loan collection rates.
Last updated: 28 Jul 2011
UK Dept for Work and Pensions ... Going paperless helps agency deliver faster service
With a 360-degree view of each applicant in one place, the agency is more efficient and can better meet citizen needs.
Last updated: 28 Feb 2011
A European National Railway Company ... Lowers cost and improves compliance with Smart Archive Strategy
Using an IBM Smart Archive Strategy solution, the company can manage and govern information over its life cycle while reducing costs. Structured and unstructured data and content related to ticket sales can be captured from any source and viewed through a single, easy-to-use interface.
Last updated: 29 Dec 2010
A European social services agency ... Going paperless helps agency deliver faster service
This European social services agency eliminates at least four days from processing applications and improves staff productivity when it transitions to a paperless environment with IBM ECM software.
Last updated: 29 Dec 2010
PPL reduces information access from up to five days to seconds
PPL cuts information gathering process for a $500 million transmission project from two years to six months when it deploys an enterprise content management solution from IBM.
Last updated: 29 Sep 2010
JM Family improves customer service and employee productivity
JM Family improves process efficiency and accuracy to realize $2.1 million in annual savings and eliminates annual printing of 168,000 pages when it implements IBM software with case management capabilities.
Last updated: 13 Apr 2010
Large southwestern U.S. university lowers risks of audit failures and decreases operational costs with IBM FileNet P8 solution
Large southwestern U.S. university used IBM® FileNet® Enteprise Content Management to bring content and business processes together to facilitate and accelerate information exchange triggered by business or transactional events, including updating policy documents or receiving a transaction from another syste...
Last updated: 28 Aug 2009
ENRESA: Increasing operational efficiency ... A FileNet case study
IBM was selected for its stability and reliability to help ensure that ENRESA employees would have fast, seamless access to key information, and the solution would fully support the growing amounts of information stored.
Last updated: 07 Jan 2008
Data sheets
FileNet Content Manager Federation Services
FileNet Content Manager Federation Services enables organizations to access content from numerous heterogeneous repositories virtually anywhere in the enterprise and federate this information to provide a single enterprise source for critical business content.
Last updated: 01 Sep 2011
IBM Case Manager v5.0
Learn how Case Manager helps you optimize successful case outcomes. It integrates content and process management with advanced analytics, business rules, collaboration and social software in this ground-breaking advanced case management product.
Last updated: 16 Nov 2010
IBM InfoSphere Enterprise Records Software
Learn new features in the latest release of InfoSphere Enterprise Records, formerly FileNet Records Manager. New Records Federation Services capabilities can records-enable content in IBM and competitive repositories.
Last updated: 09 Feb 2010
FileNet Business Process Manager 4.5.1
Learn the key features and benefits of FileNet Business Process Manager (BPM) and how BPM can enable Agile ECM in your organization for quicker results.
Last updated: 18 Aug 2009
Product documentation
Product Documentation for IBM InfoSphere Enterprise Records
InfoSphere Enterprise Records is the new name for FileNet Records Manager. This product documentation provides links to InfoSphere Enterprise Records documentation that is available in PDF and other downloadable formats.
Last updated: 07 Jun 2011
Content Analytics 2.2
Technical documentation in all languages
Last updated: 26 Oct 2010
System requirements
Hardware and software requirements for FileNet P8 Versions 3.5, 4.0, 4.5, 4.5.1, 5.0, and 5.1
Detailed hardware and software requirements for IBM FileNet P8 Versions 3.5, 4.0, 4.5, 4.5.1, 5.0, and 5.1. Download or view the requirements document.
Last updated: 12 Mar 2012
White papers
Achieving compliance and controlling costs with automated categorization of e-mail for records management. A look at best practices and a US Army ROI use case.
Learn best practices and how the US Army, one of the world's largest government organizations, uses auto-categorization with Classification Module to bring millions of e-mail records under compliance with NARA regulations. Classification empowers organizations to manage more content, while spending less to manage it.
Last updated: 01 Aug 2011
Improving the efficiency, accuracy and cost effectiveness of core business activities
Learn the benefits of integrating ECM with existing investments in ERP, CRM and other line-of-business systems. Through integration, organizations can improve core business activities and deliver the agility needed to quickly resolve complex business problems and enhance decision making.
Last updated: 01 Mar 2011
Building information-centric government programs with ECM. Deliver effective interoperability through content federation and integration
Learn the importance of content federation and integration in government and how the IBM ECM portfolio helps agencies keep content in repositories that best fit their needs, but adds management and federation capabilities to share content between repositories and provide a single source of trusted information.
Last updated: 10 Feb 2011
Going green with information management : How IBM ECM helps governments achieve sustainability and efficiency goals
Governments often use paper to process and archive information—but all that paper has a negative environmental effect. This white paper shows how standardizing on an ECM platform and using electronic, interoperable documents can cut paper dependency and help governments become more green.
Last updated: 01 Feb 2011
IBM Enterprise Records software: facilitating records integrity
Maintaining and proving the authenticity and integrity of business records can be critical to admissibility of evidence. Learn how Enterprise Records (formerly FileNet Records Manager) provides the tools that help organizations maintain record reliability, meet legal requirements and follow best practices.
Last updated: 01 Jul 2010
