Operational Decision Management for Process Improvement

Increase agility and control by using BPM with Operational Decision Management

Operational Decision Management solutions focused on intelligent decision automation complement Business Process Management (BPM) and extend its business value, making processes more flexible, compliant and easy to change in response to evolving policy and market demands.

IBM Operational Decision Manager is the evolution of IBM’s WebSphere ILOG Business Rule Management System (BRMS). Watch this short video to understand the complementary relationship between rule-based decision management and BPM.



5 ways Operational Decision Management brings value to process improvement initiatives:

  • Makes processes more efficient by maximizing straight-through processing (e.g., eligibility determination, benefit entitlement, order processing, etc.) and reducing manual interventions.
  • Makes processes more agile by increasing business users control over decision-making points within core processes, resulting in faster response to market opportunities and threats.
  • Makes processes smarter by increasing the precision of operational decisions within processes, enabling better pricing, risk assessment, product /service recommendations, loyalty and promotional offers, etc.
  • Makes processes safer by enforcing compliance in every step of critical operational decisions; ensures consistent decision-making across systems and channels.
  • Makes processes easier to maintain by streamlining the process design and enabling sharing/reuse of decisions across processes.

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Fast ROI Tips for Business Process Improvement (BPI)

Focus on the business rules that are most critical and volatile; Identify the processes that rely on high-value decisions.

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