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Attention: All PSS customers: Support for all PSS products has transitioned to the IBM Support infrastructure
- Use your unique IBM Customer Number (ICN) when calling in for support or when requesting support online through the IBM Service Request system.
- Open a Service Request using the IBM Support Service Request (SR) system instead of opening a Support Case on PSS Support Portal.
- Replace PSS Support phone numbers with IBM Support phone numbers. For the U.S. it is 1-800-IBM-SERV or 1-800-426-7378.
- Visit our Planetwide site for the appropriate in-country technical support phone number
- FAQs, Atlas documentation and other Atlas Support content have moved to the IBM support site.
- You cannot open a Service Request (case) via email
To download patches and updates for current versions of IBM Atlas Suite software:
What you need to do:
- Make sure you are familiar with your ICN (IBM Customer Number).
- Perform required actions to add authorized users to download software from Passport Advantage using your organization's site id.
- Review the IBM Support Handbook and the notification letters for further instructions on how to utilize Assisted Support at IBM.
Here are pointers to various video tutorials to help you with IBM Support:
We anticipate you and your organization will experience a smooth transition to IBM Support. During this process we are available to answer any questions you may have, and to handle your ongoing products and service needs. Should you have any questions regarding getting set-up to engage through IBM Support, please contact our Client Care team at ISCare@us.ibm.com. The Client Care team can assist you with non-technical questions regarding how to use support, Passport Advantage Online, the SR (Service Request) Tool, or entitlements.
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