Support Profiles
Competitive, leading edge companies depend on IBM Information Management Support to increase productivity and maximize ROI. When you choose IBM Information Management Support, you leverage the knowledge and experience of our expert representatives to gain a deeper understanding of IBM Software, better manage your products, and quickly resolve your critical issues.
Meet some of the great minds behind Information Management Support that keep you up and running by clicking on the photos above or reading below!
Carolina Leme - Technical Support Engineer
- Expand Technology Horizons (766KB)
IBM Information Management Technical Support Engineer Carolina Leme is endlessly exploring new ways to help her clients succeed in today’s emerging technology landscape. Self-improving and curious, Carolina stays up to date on new technologies and software to enhance her own support expertise.
Kenneth Lian - Cognos Business Intelligence Technical Lead
- Driving Full Throttle Success (763KB)
Kenneth Lian, a Cognos Business Intelligence Technical Lead handles clients’ escalations with precision, speed and technical agility to drive innovative solutions to challenging IT situations. Determination and focus keep Kenneth on track to accelerate his clients’ success and fuel his passion for cars and speed car racing.
Graham Milne - Accelerated Value Leader
- Reel in Big Solutions (591KB)
Information Management Accelerated Value Leader Graham Milne’s dedication to technology drives his ability to reel in big Accelerated Value solutions for his clients. As a self-described technology buff, Graham takes a personal interest in his client’s success. A life-long fisherman and devoted family man, Graham’s combination of patience,determination, skills and experience lands his clients’ trust.
Steve Nezan - Technical Manager IBM Cognos 8 Planning
- Swing for Success (117KB)
Day-to-day, Steve is motivated by the success of his IBM clients and believes this to be one of the most rewarding aspects of his role as a Technical Manager for IBM Cognos Planning. Over the past 11 years, Steve has delivered winning solutions that drive a competitive advantage for his clients. In his spare time, Steve enjoys grabbing his driver and heading to the golf course. Whether leading a team of Support and Accelerated Value Specialists or aiming for that hole in one on the golf green, Steve swings for success.
