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Information Management Support

Meet the minds behind Information Management Support

Support Profiles Overview

Competitive, leading edge companies depend on IBM Information Management Support to increase productivity and maximize ROI. When you choose IBM Information Management Support, you leverage the knowledge and experience of our expert representatives to gain a deeper understanding of IBM Software, better manage your products, and quickly resolve your critical issues.

Meet some of the great minds behind Information Management Support that keep you up and running by clicking on the photos above or reading below!

Danil Bulankin, Take an Innovative Approach to Support

Information Management Software Support Engineer Danil Bulankin’s passion for technology and software innovation allows him to draft the best support solutions for his clients. Leveraging his background in development, Danil understands the complexity of his clients’ software environments and can better plan a support approach to meet their needs. Outside of IBM, Danil challenges his skills by programming mobile devices.

Sunny Singh, Mapping a Support Solution

As an Information Management Accelerated Value Leader, Sunny Singh brings a wealth of experience and aptitude for cross-cultural communication to proactively provide effective solutions for his clients. Sunny’s access to world-wide teams and resources makes him a critical contributor to his clients’ software success. Outside of IBM, Sunny devotes his time to travelling throughout the world.

Kathy Huckleberry, Shaping DB2 Success with AVP

Information Management Accelerated Value Leader Kathy Huckleberry’s proactive approach to her clients’ software needs helps them discover more value from their IBM DB2 z/OS software. Kathy crafts a vision for client success. In contrast to her highly technical career, Kathy is an accomplished ceramic artist who draws inspiration from the wildlife and landscapes of the Pacific Northeast in Washington, USA.

Jane Shi, Jump in with the Right Solutions

InfoSphere Master Data Management Server (MDM) Support Analyst and Team Lead, Jane (Chen Ying) Shi loves a challenge and solving complex software issues, which satisfies her need to reach new levels of client success. Outside of IBM, Jane’s adventurous spirit and her passion for new experiences takes her to new places and tests her limits with extreme sports.

William Byrne, Riding the path to better solutions

William ByrneBy focusing on his clients' needs, IBM Information Management Technical Support Manager William Byrne provides high levels of client satisfaction while delivering support solutions. He positions his clients for long-term success using his technical perspective and provides client mentoring and training. Outside of IBM, William is a devoted cyclist who explores Sydney, Australia on scenic bike trails.

Takumi Kato, Serving up the DataStage advantage

Takumi KatoIBM Information Management Technical Support Engineer Takumi Kato resolves support cases with a deep understanding of his clients’ software environments. With over ten years experience and in-depth technical skills, Takumi serves up the right fix, often exceeding his clients’ expectations and helping them stay ahead of the competition. Outside of work, Takumi stays focused on his competition on the tennis courts, where he has mastered his favorite sport.

Gord Owens, Focus on the right Support angles

Gord OwensIBM Information Management Senior Technical Analyst Gord Owens captures the details to frame accurate solutions for his clients. With over ten years of experience, Gord’s in-depth technical know-how and respect for his clients allows him to transfer key skills to help them get the most out of their software.
Outside of IBM, Gord is an artistic and recreational photographer who knows how to seize the right moments by carefully arranging the elements to develop a striking photograph.

Nigel Terry, Diving into InfoSphere Support

Nigel TerryWith over fifteen years of Support experience, Information Management Support Analyst, Nigel Terry dives into the world of IBM InfoSphere DataStage to navigate his clients towards high levels of innovation. Leveraging his expert insight, Nigel believes that working alongside his clients as a mentor will help them become more effective while meeting business demands. When he’s not helping his clients get ahead, Nigel channels his energy into scuba diving with his wife, taking trips around the world to explore the oceans.

Carolina Leme - Expand Technology Horizons

Carolina LemeIBM Information Management Technical Support Engineer Carolina Leme is endlessly exploring new ways to help her clients succeed in today’s emerging technology landscape. Self-improving and curious, Carolina stays up to date on new technologies and software to enhance her own support expertise.

Kenneth Lian - Cognos Business Intelligence Technical Lead

Kenneth LianKenneth Lian, a Cognos Business Intelligence Technical Lead handles clients’ escalations with precision, speed and technical agility to drive innovative solutions to challenging IT situations. Determination and focus keep Kenneth on track to accelerate his clients’ success and fuel his passion for cars and speed car racing.

Graham Milne - Accelerated Value Leader

Graham MilneInformation Management Accelerated Value Leader
Graham Milne’s dedication to technology drives his ability to reel in big Accelerated Value solutions for his clients. As a self-described technology buff, Graham takes a personal interest in his client’s success. A life-long fisherman and devoted family man, Graham’s combination of patience,determination, skills and experience lands his clients’ trust.

Steve Nezan - Technical Manager IBM Cognos 8 Planning

Steve NezanDay-to-day, Steve is motivated by the success of his IBM clients and believes this to be one of the most rewarding aspects of his role as a Technical Manager for IBM Cognos Planning. Over the past 11 years, Steve has delivered winning solutions that drive a competitive advantage for his clients. In his spare time, Steve enjoys grabbing his driver and heading to the golf course. Whether leading a team of Support and Accelerated Value Specialists or aiming for that hole in one on the golf green, Steve swings for success.

Kenneth K. Cheung - Support Analyst

Kenneth K. CheungInformation Management Support Analyst Kenneth K. Cheung’s passion for fixing critical support cases puts his clients’ software environments on center stage. His powerful repertoire of training, knowledge and technical skill set positions Kenneth to provide his clients step-by-step guidance on product issues.

Albert Grankin - Support and Diagnostics Architect

Albert GrankinInformation Management Support and Diagnostics Architect Albert Grankin is always up for a challenge, serving up innovative IBM DB2 solutions for his clients. With almost two decades in Support, Albert’s ability to keep clients at the top of their game ensures DB2 is a success in their dynamic environments.

Asako Iwai - Support Analyst

Asako IwaiInformation Management Support Analyst Asako Iwai has a unique skill set that allows her to meet her clients’ software support needs across time zones, languages and geographic boundaries. Leveraging her network and worldwide resources to provide the right fix, Asako protects her clients’ investment in Information Management Software. Her passion for her clients’ success, for new technology and for languages allows Asako to take her clients’ on a journey to higher product learning and innovation.

Karen Powers - Advanced Technical Support Engineer

Karen PowersIBM Information Management Advanced Technical Support Engineer Karen Powers navigates IBM InfoSphere DataStage and IBM InfoSphere Information Server with precision and speed. Karen combines 20 years experience with expert training to guide her clients through the course to quick resolutions. Karen mentors her fellow Support colleagues, training new and existing support analysts worldwide.