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Information Management support

IBM Netezza Support Communications

Welcome to IBM Support!

To prepare your organization for the April 2012 transition to IBM Support, we are pleased to introduce this IBM Netezza Support Communications webpage.

To ensure a positive transition experience for your organization, this simple webpage will be your one-stop resource for support tools, processes and critical transition dates. We encourage you to bookmark and visit this webpage regularly.

At this time, support for Netezza products is unchanged. Please continue to use the IBM Netezza Customer Support site to log your support case requests.

 

How to access support until April 2012:

  • Continue to open new support cases using the IBM Netezza Case Management System until you receive further notice.

What’s changing in April 2012?

  Resolving existing issues

  • This transition will not affect open support cases which will continue to be worked through to resolution in the IBM system.

 Reporting new issues

 

  • Open new support cases using the IBM Service Request tool. Access the IBM Service Request tool by clicking the ‘Service Requests & PMRs’ tab on the IBM Support Portal: http://www.ibm.com/support

  • IBM Support phone numbers available at http://www.ibm.com/planetwide, will replace the Netezza Support phone numbers. You will need to have your IBM Customer Number (ICN) available. 
 Finding support information
  • The Netezza Customer Support website and portal will transition to the award-winning IBM Support Portal available at http://www.ibm.com/support.

  

What you can do now to prepare for the transition:

Step 1: Visit the IBM Netezza Support Communications webpage regularly
  • Visit this webpage regularly for updated information about how to prepare for the transition, including:
    • Set up IBM Support
    • Add your authorized callers under your organization’s ICN
    • Leverage IBM Self-Service Support options
    • Access IBM Assisted Support options

Step 2: Create your IBM ID
  • Your IBM ID is your single point of access to many IBM web applications, including the IBM Support Portal. 
  • To register, go to http://www.ibm.com and click “IBM Sign In” in the upper right corner and then click the Register link. Use your email address as your IBM login. 

Step 3: Learn about the IBM Support Portal

  Key IBM Support Portal features will allow you to:
Step 4: Learn about key IBM Support features

 

 Note for Support Providing Business Partners

  • If you are a Customer receiving support from a Support Providing Business Partner, continue to contact your partner for support.
  • If you are a Support Providing Business Partner, continue to use the same support procedures and the information outlined here.


If you have further questions:

  • Your IBM Netezza Technical Account Manager (TAM) will be your central resource for readiness and enablement information
  • You can also contact our IBM Client Care team at tsmail@us.ibm.com for any non-technical questions about how to use IBM Support

We anticipate you and your organization will experience a smooth transition to IBM Support. Visit this site often for the latest information and actions required to ensure you receive uninterrupted world-class support.

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