Attention: All i2 customers and Business Partners
Changes to IBM i2 Technical Support take effect on August 14, 2012
World Wide Technical Support for all i2 products is transitioning to IBM Support Systems.
On August 14, 2012, all i2 Clients & Business Partners will be able to leverage IBM's phone and electronic methods to access IBM i2 Technical Support. IBM's Service Request Tool will be available to open Problem Management Reports (PMR's) electronically along with new phone numbers to access IBM i2 Technical Support. Existing i2 phone numbers will no longer be available on August 14, 2012. The IBM Support Handbook is an excellent resource to help clients and Business Partners work more effectively with IBM.
Over the month of May, letters & emails will be sent to i2 Primary Site Technical Contacts (STC). Information such as your IBM Customer Number (ICN), instructions on how to register for an IBM ID, instructions for how your STC can enable others in your organization to open PMR's will be included. For more information on IBM's eSupport initiatives refer to http://www.ibm.com/support/docview.wss?uid=swg21595189
The IBM i2 Technical Support team will continue to focus on delivering customer satisfaction without compromise. Existing i2 Support offerings and systems will continue to be in effect until August 14, 2012. As we work to integrate i2 and IBM Support, we will offer i2 customers and Business Partners expanded capabilities through the existing IBM Support infrastructure. For the most current information on the i2 Technical Support transition to IBM, please check back to this page.
i2 Technical Support is accessed through existing channels of email and phone submission until August 14, 2012. Refer to i2 Product Technical Support for specific details.
Doing Business with IBM documents have been posted for clients and Partners to reference http://www.i2group.com/ibm-customers and http://partners.i2group.com/resources/i2-general-material/doing-business-with-ibm
Should you have any questions regarding support processes or the support integration into IBM, please contact the appropriate product support area at i2 Product Technical Support.