InfoSphere Optim Solutions for Siebel CRM
Your Siebel Customer Relationship Management (CRM) application manages the 360-degree view of your customers. Your CRM application collects and maintains business-critical data, from sales opportunities to customer service requests. However, ineffective data management can degrade application performance, increase storage and management costs, and cause your organization to miss out on enhancing customer satisfaction levels.
InfoSphere Optim Solutions for Siebel CRM provide proven, effective management of Siebel CRM data throughout its lifecycle. InfoSphere Optim utilizes Siebel CRM logic and validation rules, managing application data at the business object level. Seamless integration with Siebel CRM ensures that your data is always accessible through a consistent and familiar interface, putting the right information in the right hands at the right time.
Part of an overall information governance strategy, InfoSphere Optim helps organizations manage application data growth, streamline test and development projects, and improve data privacy and protection. With InfoSphere Optim, align continuous control of your Siebel CRM data with business objectives to optimize performance, control costs and mitigate risks.
- Archive Siebel® data at the business object level to preserve data integrity, and manage archived Siebel CRM data according to its business value.
- Manage larger call volumes, while reducing the average cost per call.
- Enable seamless access to current or archived data using familiar Siebel displays.
- Streamline application upgrades to leverage new application enhancements.
- Leverage test data management best practices to extract subsets of Siebel® data and build realistic, “right-sized” test databases.
- Automate test result comparisons to identify differences and anomalies.
- Support compliance with privacy regulations and corporate governance standards and protect privacy by de-identifying confidential data across non-production environments.
Quickly Identify Application Customizations to Speed LifeCycle Projects
Your business is unique, and so is your Oracle E-Business Suite application to support your organization’s business processes. InfoSphere Optim Solutions for Oracle E-Business Suite come with pre-built templates that understand the complete business object of standard Oracle E-Business modules.
Contact IBM
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- Email IBM
- Request a quote
- Or call us at: 1-800-966-9875
Priority code: 109HF03W
Siebel CRM highlights
Compliance best practices for Oracle E-Business Suite, PeopleSoft and SAP
Learn HOWTO pass audits faster and with less effort, via automated compliance monitoring and reporting for common policy violations.
Forrester Consulting - Total Economic Impact of InfoSphere Optim Solutions
In this report, Forrester Consulting examines the total economic impact (TEI) and potential return on investment (ROI) that enterprises may realize by deploying IBM Optim Solutions for Integrated Data Management.
Solid Vendor Solutions Bolster Database Archiving Market
Enterprise application data continues to grow exponentially. In this report, Gartner discusses the benefits of current database archiving technologies, and profiles vendors that offer these solutions, including market-share leader, IBM.
Solution Briefs
- IBM InfoSphere Optim Data Masking solution for Siebel Customer Relationship Management
As a recognized best practice, de-identifying data provides the most effective way to protect privacy and support compliance initiatives. Learn How.
- InfoSphere Optim Data Growth solution for Siebel Customer Relationship Management
This offers comprehensive enterprise data management capabilities, fully integrated within the Siebel workflow. With InfoSphere Optim you can achieve superior results with fewer resources.
- InfoSphere Optim Test Data Management solution for Siebel CRM
It offers the technology to optimize and automate processes that extract and manage test data.
