Overview
Amdocs® CRM applications effectively manage customer information. Amdocs applications are designed to collect large amounts of customer information for service and support. And while it is essential to retain this information for regulatory compliance, runaway data growth can exhaust your resources and jeopardize your ability to meet service level targets.
InfoSphere Optim Data Growth Solution for Amdocs CRM provides proven, effective data growth management of Amdocs CRM throughout its lifecycle.
InfoSphere Optim understands Amdocs CRM data at the business object level, for example, Historical Cases, Interactions, Sites and Contacts. Part of an overall information governance strategy, InfoSphere Optim allows organizations to safely store archived transactions on the most cost-effective storage medium, while supporting regulatory compliance initiatives. With a seamless, integrated view of archived data from within the Amdocs CRM environment, agents can quickly and easily respond to customer requests.
InfoSphere Optim offers proven enterprise data management capabilities allowing you to manage your Amdocs data for optimum business advantage.
- Manage data growth by moving inactive Amdocs CRM data at the business object level from current activity and safely moving it to a secure archive
- Provide a seamless, integrated view of archived data from within the Amdocs CRM environment
- Streamline application upgrades to leverage new application enhancements
- Provide superior service and accelerate revenue generation with faster response to customer inquiries
- Manage larger call volumes and reduce the average cost per call
- Secure and protect data to support regulatory compliance initiatives