IBM InfoSphere Master Data Management

Instant access to information, mobile banking, movies by mail -, consumers are demanding higher levels of service and greater convenience. The healthcare industry is running to catch up. Payment reform, new government regulations and increased competition are further complicating this race. Smarter healthcare organizations are meeting these higher expectations, improving the quality of care and differentiating themselves by using information to transform healthcare delivery.

Master data management helps make healthcare smarter. MDM enables healthcare organizations to connect disparate pieces of patient, provider and member information across hospitals, clinics and lines of business, into a single, actionable view. Armed with a complete picture of the patient, member or provider:

• Care providers can improve care by consistently sharing information with the hospitals, labs and specialists they refer to without compromising patient confidentiality
• Healthcare organizations can implement advanced analytics, to pinpoint emerging opportunities for better patient care
• Hospitals and insurance plans can ensure a consistent patient experience, whether in person, online, or by mobile phone
• Health insurance plans can craft targeted product bundles and encourage treatment protocols based on demonstrated outcomes
• State agencies and HIEs can establish an infrastructure that encourages transparency and accountability for improved care delivery
• Healthcare organizations can speed systems rationalization projects after mergers and acquisitions

IBM InfoSphere Master Data Management helps healthcare organizations strengthen patient, provider and member loyalty, improve the quality of care, lower operating costs and support compliance.

• A health system is saving over $300K annually in the operational costs associated with correcting duplicate patient records
• A health insurance plan decreased manual claims processing with access to more consistent data for over 160 million members and providers, resulting in annual savings of approximately 1 million US dollars
• A health system reduced duplicate customer records from 9% to under 1%, improving provider service and saving millions of dollars
• A state-wide health information exchange supports cross-agency collaboration by providing lab results and emergency department data to the state department of health
• A state agency is leveraging improved data quality to connect state-provided services like eligibility, Medicaid/Medicare and child welfare
• A regional government authority is making more informed decisions for care planning, wait list management, and resource allocations; improving patient service levels for five key areas.

IBM InfoSphere Master Data Management offers complete, proven and powerful MDM capabilities, enabling healthcare organizations to create trusted views of information, and elevate the effectiveness of mission-critical business process and applications. With over 200 healthcare implementations, InfoSphere MDM is proven to meet the needs of the healthcare MDM journey. Unlike application add-ons or toolkits, InfoSphere MDM provides a complete solution that delivers quick time to value.

• White Paper: More Big Changes Ahead in Healthcare – Is Your House in Order?
• Case Study: Connecting human services across the state of North Dakota (134KB)
• Solution Brief: Building Smarter Health Information Exchanges