Business Drivers for Government and Public Sector
Never before has the public sector faced a greater variety of challenges. Agency budgets are shrinking, and so is tax compliance. Citizens want better, faster services for everything from local permits to benefits for children and elderly household members - without having to repeat or re-enter their information. Threats to public safety are at an all-time high.
But tough problems also create new pathways for progress. Around the world, public sector enterprises are using their information as a strategic asset, to identify new ways to serve citizens and constituents, control spending, improve collections, and ensure public safety. Best of all, they can access and share constituent information safely, without compromising privacy. Information silos can now be opened, enabling greater cross-program collaboration, for greater public benefit.
5 Ways MDM Makes Public Sector Organizations Smarter
Master data management helps make public sector organizations smarter. MDM enables government bodies to connect disparate pieces of citizen and constituent information across departments, programs and agencies, into a single, actionable view. Armed with a complete picture of the relationship with citizens and constituents:
- Social services agencies can improve program enrollment rates, boost service levels, and accurately report on program efficacy
- Local, regional, state and national government bodies can identify fraudulent benefits applications and claims, to minimize wasteful spending
- Intelligence agencies determine affiliations between persons and groups of interest and identify patterns of malicious activity to detect and prevent threats
- Law enforcement organizations can share information to solve crimes committed by criminals that cross jurisdictional boundaries
- Tax authorities can proactively identify incidents of noncompliance and minimize payout of questionable refunds
The Results?
IBM InfoSphere Master Data Management helps public sector organizations improve service to constituent, cut fraud and waste
- A social services agency in the northeastern US has created a common record index, enabling case workers to see citizen data across government departments, so they can better identify eligibility for benefits programs and improve service levels.
- A Canadian law enforcement agency determines affiliations among persons and groups of interest, and identifies patterns of suspicious activity that warrant detailed investigation.
- National agencies in several countries have created law enforcement exchanges, enabling departments to securely share sensitive information about criminal investigations, improving cross-jurisdictional cooperation and enabling investigators to close more cases with fewer resources.
- A UK city council reduces benefits fraud and improves service levels to some 270,000 citizens, while also absorbing annual budget cuts.
- A major North American tax authority identifies questionable refunds before monies are paid out, helping to improve taxation compliance and increase collections by hundreds of millions of dollars.
- A social services agency in the western US leverages the state’s master client index to securely and privately share citizen records information to improve cross-program enrollment and ensure optimal outcomes for its most vulnerable constituents, including children and the elderly.
About IBM InfoSphere Master Data Management
IBM InfoSphere Master Data Management offers complete, proven and powerful MDM capabilities, enabling public sector organizations to create trusted views of information, and elevate the effectiveness of mission-critical business process and applications. With over 600 customer implementations, InfoSphere MDM meets the needs of the MDM journey, across data domains, use cases and implementation styles. Unlike application add-ons or toolkits, InfoSphere MDM provides a complete solution that delivers quick time to value.
