IBM InfoSphere Master Data Management

The banking landscape is changing quickly. Today’s banks face increasing regulatory burdens, new customer demands and competition from both established franchises and emerging players. But extraordinary challenges also provide opportunities to evolve the business. Leading banks are leveraging their information as a strategic asset, to identify new ways to deepen customer relationships, drive revenue growth, support compliance and sustain competitive advantage.

Master data management helps make banks smarter. MDM enables banks to connect disparate pieces of customer information across departments, branch locations and lines of business, into a single, actionable view. Armed with a complete picture of the customer relationship:

• Consumer banks can ensure a consistent customer experience, whether online, onsite, or by mobile phone
• Commercial lenders can connect clients into meaningful hierarchies, to better identify and manage credit risks
• Wealth management organizations can craft targeted product bundles and promotional offers to meet the needs of priority customer segments
• Financial institutions can support compliance with ‘Know Your Customer’ requirements, anti-money laundering statutes, privacy requirements and other regulations
• Bank holding companies can speed systems rationalization projects after mergers and acquisitions

IBM InfoSphere Master Data Management helps banks boost customer retention, increase assets under management, lower operating costs and reduce compliance risks.

• A global bank eliminated $120 million in potential credit losses over 5 years with improved hierarchy management
• A leading US credit card issuer optimizes marketing effectiveness by delivering targeted rewards programs and up-sell/cross-sell offers
• A France-based multinational bank delivers competitive advantage by increasing the speed of new product introductions from weeks to days
• A global bank identified $38 million in new business opportunities and cost savings over 3 years by migrating clients to paperless processes
• A North American consumer bank reduced duplicate customer records from 10% to under 1%, improving customer service and saving millions of dollars

IBM InfoSphere Master Data Management offers complete, proven and powerful MDM capabilities, enabling financial services organizations to create trusted views of information, and elevate the effectiveness of mission-critical business process and applications. With over 600 customer implementations, InfoSphere MDM meets the needs of the MDM journey, across data domains, use cases and implementation styles. Unlike application add-ons or toolkits, InfoSphere MDM provides a complete solution that delivers quick time to value.

• Case study: BNP Paribas (568.15KB)
• Case study: Rabobank (163.74KB)
• White paper: Preventing fraud with identity & social network analysis