Technical detail
Text Analytics and UIMA
OmniFind™ Enterprise Edition provides a UIMA compliant processing engine and rich platform for deploying text analytic solutions. A wide range of powerful text analytics can be used together to extract concepts, facts, and relationships from text helping organizations get more insight and value from enterprise content assets.
Unstructured Information Management Architecture (UIMA) is an open framework for building analytic applications - to find latent meaning, relationships and relevant facts hidden in unstructured text. UIMA defines a common, standard interface that enables text analytics components from multiple vendors to work together. It provides tools for either creating new interoperable text analytics modules or enabling existing text analytics investments to operate within the framework.
Text analytics can analyze documents, comment and note fields, problem reports, e-mail, web sites and other text-based information sources. Extracted information can be used to enhance the quality of search results, or analyzed alongside traditional data as part of business intelligence and data warehousing applications to provide a more complete view of operations, opportunities and risks.
Sample Applications
Product defect detection. Analysis of service and maintenance records provides early insight into product defects and service issues before they become widespread, thus enabling quicker resolution and lower after market service and recall costs.
Insurance fraud analysis. Analysis of claims documentation, policies, and other customer information allows organizations to identify patterns and hidden relationships in claims activities to reduce incidents of fraud and unnecessary payouts.
Advanced intelligence for anti-terrorism and law enforcement.Analysts can uncover hidden patterns and identify potential criminal or terrorist activity by better analysis of various information sources such as field analyst reports, surveillance transcripts, public records and financial transactions.
Semantic search. UIMA extends user queries beyond simple keywords and finds desired concepts and relationships that may appear in the text.
Customer support and self-service. Analysis of call center logs, support e-mails, and other support documentation provides more accurate problem identification to better identify appropriate resolutions.
e-Commerce and product finders. Customers can find both target and complementary products online, and sales reps can make the right cross-sell offer by identifying relationships and concepts from analysis of product content, customer profiles and sales notes.
A UIMA software developers’ kit (SDK) is available to the general public without charge. Two versions of the code and documentation are available:
The UIMA SDK on developerWorks is intended for users who want to develop and deploy semantic search solutions with OmniFind Enterprise Edition.
The UIMA SDK on alphaWorks is for standalone use. It is not guaranteed to work with OmniFind Enterprise Edition.
