 | IBM® Self Service Module for OmniFind™ Discovery Edition The Self Service module helps organizations increase portal adoption and reduce customer service costs by empowering customers, partners, and employees to easily tap disparate information available across intranets, extranets, and corporate portals to answer questions and make effective business decisions without expert assistance. - It combines a real-time understanding of both user intent and application context to optimize relevance of information that is delivered. For example, a request of "what is a Roth IRA" should receive a definition, whereas a request for "loan" should be filtered against the customer's account information.
- It guides the discovery process by presenting answers, navigational refinement options, and proactive guidance in a format that helps people take action.
- Line of Business (LOB) subject matter experts can use intuitive tools to continually enhance the self-service experience without reliance on IT.
- Embedded analytics guide tuning workflows that include extending the vocabulary of the system, tweaking relevance, crafting targeted promotions, and modifying the page layout.
- Native access to dozens of enterprise content repositories honors the inherent security model to personalize the end user experience.
- Prepackaged industry vocabularies, configuration logic, and application UIs (including portlets for WebSphere Portal) speed implementation time.
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