 IBM® Case Resolution Module for OmniFind™ Discovery Edition - The Case Resolution Module is a support solution that intercepts online service requests and immediately responds to people with accurate answers that may prevent the need to escalate to the contact center.
- It is an end-to-end online Web form solution that provides email auto-response and managed escalation to leading CRM solutions.
- It possesses highly accurate email understanding capabilities.
- Case Resolution makes it easier to author support content and to customize promotional offers related to customer support needs.
- It provides support managers with informative reports and intuitive tools to augment support content.
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