Insurance Correspondence Automation

The Insurance Correspondence Solution provides an automated claim submission and response system that reduces manual processing, improves turnaround time, and increases client satisfaction. The solution involves capturing the claim notice in an electronic form that validates input and initiates the subsequent business processes which include automated return correspondence.

• Streamline claim notice data collection with seamless linkage to response and claims systems
• Reduce time and resources while at the same time improving customer responsiveness and satisfaction
• Directly store claim data for business analysis and audit coverage - Automatically initiate claim response communication
• Electronically integrate with existing claims processing systems

Insurance Correspondence Automation Solution includes IBM DB2 pureXML, IBM FileNet P8, IBM FileNet BPM, IBM Lotus Forms, and Thunderhead NOW. Optional components include IBM WebSphere Transformation Extender, IBM WebSphere Application Server, IBM WebSphere Portal, IBM Cognos, and others.