Optim Capabilities for Amdocs CRM

Amdocs® CRM applications effectively manage customer information. Amdocs applications are designed to collect large amounts of customer information for service and support. And while it is essential to retain this information for regulatory compliance, runaway data growth can exhaust your resources and jeopardize your ability to meet service level targets.

Optim allows management of Amdocs CRM data at the business object level, for example: Historical Cases, Interactions, Sites and Contacts. Safely store archived transactions on the most cost-effective storage medium, while supporting regulatory compliance initiatives. With a seamless, integrated view of archived data from within the Amdocs CRM environment, agents can quickly and easily respond to customer requests. Optim provides superior service with faster response times to queries. Optim offers proven enterprise data management capabilities allowing you to manage your Amdocs data for optimum business advantage.

• Provide superior service and accelerate revenue generation with faster response to customer inquiries
• Manage larger call volumes and reduce the average cost per call
• Archive Amdocs CRM data at the business object level, ensuring data and application integrity
• Provide a seamless, integrated view of archived data from within the Amdocs CRM environment
• Store archived historical transactions on the most cost-effective storage medium
• Secure and protect data to support regulatory compliance initiatives

• Optim Data Growth Solution for Amdocs CRM