Why IBM
In the face of industry turmoil, the core business activities of a telecommunications provider must be managed as efficiently as possible. IBM® solutions for Enterprise Content Management (ECM) help you address key business imperatives for growth by:
- Obtaining a more complete view of the customer
- Improving the customer experience and retaining more customers
- Reducing problem resolution time and customer service costs
- Increasing operational efficiency and reducing operational expenses
- Developing new sources of revenue and profit
- Compliance management for evolving industry and governmental regulations
- Employee On-Boarding and Lifecycle Management
- Effectively integrating diverse information sources and systems to achieve a greater return on these assets
Featured ECM for Telecommunications success stories and white papers
- IBM Institute for Business Value study surveys telecom executives
- Using the eTOM to Develop an Enterprise Content Management Strategy (831KB)
- Portugal Telecom unifies processes with IBM ECM
Portugal Telecom used FileNet to consolidate back-office operations and improve operational efficiency.
Related resources for ECM industry expertise and solutions
- Brief: IBM Enterprise Content Management: Making your industry our business (1.45MB)
Learn how industrial-strength Enterprise Content Management has evolved and how it delivers real value to today's business challenges.
Worldwide ECM Business Partner Solutions
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Information Agenda Catalog - a directory of key solutions
Hundreds of key solutions built by IBM Information Management and IBM Business Partners.
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ECM Business Partner Solutions - 6-Minute Executive Webinars
Learn how your ECM solution can be extended by an ECM Business Partner.
Telecommunications offer
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Content Manager OnDemand for Enterprise Report Management
Upgrade customer satisfaction. Downgrade back office labor.
