Government

More than 1,300 government customers in more than 80 countries worldwide use IBM Enterprise Content Management (ECM) solutions to promote operational efficiency, legislative compliance and increased productivity. IBM ECM and advanced case management solutions help government agencies:

• Improve operational efficiencies with case-based management of structured data, unstructured data, processes, and people
• Improve workforce effectiveness by aligning people, process and government policy
• Reduce costs, improve service and foster collaboration between departments, agencies and the public
• Securely and efficiently share information and processes among silos of information
• Ensure compliance with legislation or directives within a specific government organization

• Advanced Case Management for Smarter Government (903KB)

  Discover how government organizations can leverage advanced case management from IBM to unify information, processes and people to close cases faster, with better results.

• Court case management (981KB)

  Enterprise content management delivers operational efficiency and effectiveness

• Castilla y León regional government adapts quickly to new laws
• State of North Dakota reduces response times from days to seconds

• Increasing the efficiency of case file coordination in social services (585KB)
• Seeing and stopping fraud for government agencies (887KB)

  Support efficient, accurate fraud detection and investigation through intelligent analytics capabilities and a 360-degree view of case file information

• IBM ECM in Government: a formula for change (300KB)

  Learn how IBM ECM solutions help governments streamline and automate their processes; share information across agencies and with constituents; access and manage content regardless of how it was created and where it resides.

• Building information-centric government programs with ECM. Deliver effective interoperability through content federation and integration (802KB)

  Learn the importance of content federation and integration in government and how the IBM ECM portfolio helps agencies keep content in repositories that best fit their needs

• A look at best practices and a U.S. Army ROI use case (891KB)

  Achieving compliance and controlling costs with automated categorization of e-mail for records management.

• Going green with information management: How IBM ECM helps governments achieve sustainability and efficiency goals (1.0MB)

  Governments often use paper to process and archive information—but all that paper has a negative environmental effect. This white paper shows how standardizing on an ECM platform and using electronic, interoperable documents can cut paper dependency and help governments become more green.