Banking

IBM enterprise content management (ECM) solutions are installed at more than 1,300 banking and financial organizations around the world, making it a leading provider in the banking industry. With a fully integrated enterprise content management platform, banks and financial institutions can accelerate content and case based business processes while reducing costs associated with risk management and regulatory compliance mandates. IBM ECM and advanced case management solutions empower financial services organizations to:

• Streamline information sharing and information access across all business lines
• Speed the pace of operations for increased productivity and reduced operational costs
• Achieve a complete, 360 degree view of the customer with a single version of the truth
• Improve customer service levels, expand customer service offerings and increase the value of client interaction with self-service capabilities
• Help your investment research communications meet the speed of the street with the "Dynamic Research Reporting" application from Quark. Learn how integration with FileNet Content Manager provides a single repository for all research communication and assets.

• Advanced case management for smarter banking (1.2MB)

  Cases driven by process exceptions— including customer issues, disputes, complex credit granting, special pricing requests, fee amnesty, fraudulent transactions and identity theft—must collect and manage all of the documents, data, content, collaborations, policies, rules, analytics and other information related to the case throughout its entire life cycle

• IBM ECM to Modernize Loan Processing (743KB)
• Account Opening white paper (1.1MB)

  Optimize the customer experience while reducing costs

• Cumberland Building Society streamlines correspondence processing with Oceanus CMS and IBM ECM

  The Cumberland Building Society mortgage and investment departments process more than 15,000 items of correspondence every week. They implemented a case management solution built on IBM ECM.

• Read more about Business Rule Management Systems and Optimization for Banking