Banking/Financial Services

Driven by customer expectations, competitive pressures and high operational costs, many banks are reassessing their new account on boarding and maintenance strategies. They seek to deliver a more optimal customer experience, improve customer acquisition and retention rates, improve cross sell rates and present a more unified, consistent face to the customer from the front office to the back office. Streamlining and standardizing inefficient and duplicative processes, financial institutions can lower customer interaction costs. The account opening process represents a substantial opportunity to leverage the power of enterprise content management (ECM).

IBM ECM solutions for Account Opening provide a means to simplify and standardize processes across lines of business, deliver a more unified and integrated process across channels, enable customer self service and improve employee workplace productivity while reducing operational costs.

• Genesys; Business Process Routing (PDF, 8.86MB)
• HTC Global Services; New Accounts Processing and Content Mgmt Solution (PDF, 8.86MB)

• Unifying Banking Across Lines of Business (PDF, 301KB) - Sept 2006