Features and benefits
Key features include:
Customer extensible knowledge base enables rapid remediation of system issues using IBM support teams’ best practices for error cause and correction. Customers can hyperlink directly to existing PMR case notes directly from the FSM console.
Proactive real-time monitoring of more than 1,200 performance and system parameters and real-time log file monitoring of more than 28 log files for fault detection and prevention.
Notification. Real-time notifications send alerts to personal digital assistants, cell phones, e-mail, pagers or operator consoles. Notifications based on security levels alert the administrative team before a situation affects users.
Automation of more than 85 configuration and administration tasks helps reduce IT operational costs.
Management Reports: Includes ready-to-use standard reports for management reporting and trend analysis.
Web console for setting thresholds, monitoring frequencies and notification options.
IBM FileNet System Monitor provides numerous technical and business benefits:
Ready-to-use system monitoring capabilities for IBM FileNet products including Capture, Image Services, Content Services, eProcess, Business Process Manager, Content Manager, Email Manager and InfoSphere Enterprise Records.
Reduced problem diagnosis and resolution time, which lowers total cost of ownership.
Intelligent management for more than 20 IBM FileNet and third-party log files. These log files can be analyzed automatically for critical event information, including filtering, duplicate detection and escalation and de-escalation of severities.
Custom reports and data analysis incorporating critical event information in third-party reporting tools.
Data coalesced from a distributed system into a single aggregate to provide "as it happens" interpretation of a system anomaly.
Integration with industry-leading enterprise systems management tools including IBM Tivoli®, HP OpenView, BMC Patrol, CA™ Unicenter and Microsoft® so that the data center/help desk can remotely administer IBM FileNet servers
