Features and benefits
Key features include:
FileNet ZeroClick E-mail Capture: Provides fully automated e-mail capture. Messages matching business rules are automatically indexed and archived in the FileNet repository. You may also manually capture e-mail of business value with a simple drag-and-drop process.
Records Management: Automatically classifies and date stamps e-mail messages so that they are easily retrievable for analysis or timely destruction. Automatic declaration of e-mail as records eliminates the need for a separate declaration step or event trigger and significantly reduces the opportunity for user error.
E-mail Compliance Monitoring and Auditing: Ensures your e-mail compliance with corporate policies and government regulations by linking Email Manager to IBM FileNet Business Process Manager. All e-mail messages can be analyzed and audited against corporate e-mail policy. Compliance officers can access non-compliant e-mails with automated searches, triggering the appropriate auditing process.
Event-Driven Processing: Increases the agility and responsiveness of business operations by automatically launching business processes in response to incoming e-mails. In addition, correspondence can be automatically linked to customer records in your CRM or ERP system, providing real-time access to customer-related e-mail content.
Message Shortcuts: Creates shortcuts (links) in user mailboxes in place of captured messages so that users can easily retrieve captured messages and related attachments while significantly reducing e-mail system storage requirements.
Conversation Thread Management: Groups messages on a single topic from multiple participants.
Configurable Business Rules: Applies predetermined business rules at the server level so that the proper life cycle criteria can be automatically assigned and so that compliance enforcement is automated with limited user interaction or user-related errors.
IBM FileNet Email Manager provides numerous technology and business benefits:
Attachments: Offers you several options for attachments. Captured e-mails can be left intact with attachments embedded, attachments can be stored as a separate object in the repository (while remaining linked to the original e-mail message) or the attachment can be separated completely from the e-mail message and added to the FileNet repository.
Distribution List Management: Ensures that all e-mail properties are captured when e-mails are sent to large distribution lists. The full e-mail addresses of all the distribution list members are recorded into a multiple-value field.
Scheduled Mailbox Monitoring: Can process existing e-mail messages on a Microsoft™ Exchange server so that they can be added to a FileNet repository.
Real-Time Search and Retrieval: Gives users the opportunity to share the wealth of knowledge contained in corporate e-mail messages. With advanced search capabilities, anyone with the appropriate security privileges can access individual captured messages and attachments or the entire e-mail conversation thread.
Indicator for Captured Messages: Provides immediate notification that an e-mail has been captured and stored in a centralized, secure repository. Authorized users have access to messages important for critical business processes (for example, customer service) from anywhere in your organization.
