Announcement letters
IBM Production Imaging Edition V5.0, a solution that manages the entire lifecycle of document images, from capture, through content management and workflow, to viewing, annotation, and redaction
Production Imaging Edition v5.0 enables customers to turn paper into document images, store, manage those images in a content management repository, route those images to the right person at the right time, and perform tasks with those images. Read more in US Software Announcement 211-496.
Last updated: 08 Nov 2011
Case Manager V5.1 is designed to further improve the case deployment experience while providing enhanced integration with IBM Business Process Manager
Case Manager V5.1 provides several design and deployment improvements to further extend time to value by shorting the case creation through deployment cycle. Read more in US Software Announcement 211-423
Last updated: 04 Oct 2011
FileNet Business Process Manager V5.1 delivers a new bundled offering and improved support for IBM Case Manage
FileNet Business Process Manager V5.1 fosters better business outcomes with a unique integration between business process and Enterprise Content Management. Read more in US Software Announcement 211-383.
Last updated: 04 Oct 2011
IBM Production Imaging Edition V5.0 now includes latest versions of IBM Datacap Taskmaster V8.0.1, IBM FileNet Content Manager V5.1, components from IBM FileNet Business Process Manager V5.0
Production Imaging Edition V5.0 helps manage the entire life cycle of document images, from capture through content management, workflow, and advanced viewing, annotation, and redaction. Read more in US Software Announcement 211-308.
Last updated: 09 Aug 2011
Software withdrawal: IBM Case Manager, IBM FileNet Business Process, FileNet Capture ADR, FileNet Report Manager
Effective July 14, 2011, IBM will withdraw from marketing the aforementioned products licensed under the IBM International Program License Agreement. Read more in US Withdrawal Announcement 911-117.
Last updated: 14 Jun 2011
IBM Production Imaging Edition V5.0 is available as an add-on
Production Imaging Edition V5.0 add-ons provide flexibility and productivity. Read more in IBM United States Software Announcement 211-065
Last updated: 22 Feb 2011
FileNet Business Process Manager V5.0 provides broad consumability and performance improvements and comprehensive business process support for IBM Case Manager
Read more in IBM United States Software Announcement 210-378
Last updated: 16 Nov 2010
IBM Case Manager V5.0 promises advanced capabilities that drive optimized case outcomes
Read more in Announcement Letter 210-398.
Last updated: 16 Nov 2010
IBM FileNet Business Process Manager adds part numbers for application and integration middleware market
Read more in Announcement Letter 210-267.
Last updated: 27 Jul 2010
IBM Enterprise Content Manager products support Linux on System z
Read IBM United States Software Announcement 209-190
Last updated: 02 Jun 2009
IBM FileNet Process programs available via Passport Advantage
IBM United States Software Announcement 208-183.
Last updated: 22 Jul 2008
Briefs
ECM Health Check Services
Identify operational issues and increase the overall performance of your IBM ECM solution. Leverage IBM’s expertise with performance optimization, capacity planning, and deployment reviews to help you identify potential bottlenecks or capacity limits, reduce response time, and plan for growth.
Last updated: 06 Oct 2011
ECM Infrastructure Planning and Design Services
Get your IBM ECM project off to a strong start by properly planning the infrastructure. Leverage experienced resources and best practices from IBM to help you review your business and technology requirements and help you define the right IBM ECM architecture for your organization.
Last updated: 06 Oct 2011
ECM System Management Services
Keep your IBM ECM solution up and running smoothly at all times. Engage IBM Software Services to help you optimize system performance and to provide disaster recovery/high-availability services to support orderly system recovery if you have an unplanned outage.
Last updated: 06 Oct 2011
ECM Transition Planning Services
Make the move to an IBM ECM solution with an action plan tailored to your specific requirements. Help ensure a smooth and successful transition to the latest IBM technology with planning services, expert recommendations, and guidance from IBM Software Services.
Last updated: 06 Oct 2011
ECM Transition Services
Moving to an IBM ECM solution? Help ensure a smooth transition that minimizes risk and impact to your organization by carefully crafting a transition plan, reviewing platform & system conversion requirements, and addressing data migration needs with the help of the experts at IBM Software Services.
Last updated: 06 Oct 2011
ECM Enterprise Planning Services
Leverage proven methodologies and expert skills to help guide you through ECM software planning and deployment. Learn how Enterprise Planning Services from IBM Software Services can help you be confident that your ECM solution development is sound and progressing toward a successful deployment.
Last updated: 05 Oct 2011
ECM Implementation Services
Maximize the return on your ECM software investment throughout its full lifecycle. Leverage IBM expertise and methodologies to help you make the right decisions from initial installation to production implementation and beyond to ensure your solution is up-to-date, reliable, and driving value.
Last updated: 05 Oct 2011
Enhance your existing investments to stay ahead of marketplace changes: Extend IBM FileNet software with Advanced Case Management capabilities from Case Manager
Many organizations have enhanced process automation and made process improvements using FileNet Business Process Manager software. IBM can help these organizations leverage that investment to become even more effective and agile with the capabilities of Case Manager software.
Last updated: 01 Aug 2011
IBM Enterprise Content Management: Making your industry our business
Learn how IBM ECM Solutions deliver real value to the business challenges facing multiple industries today.
Last updated: 26 Apr 2011
IBM ECM in Government: a formula for change
Learn how IBM ECM solutions help governments streamline and automate their processes; share information across agencies and with constituents; access and manage content regardless of how it was created and where it resides.
Last updated: 10 Feb 2011
Optimizing outcomes and value for smarter healthcare
This solution brief describes how healthcare providers and health plans can use advanced case management from IBM to unify information, processes and people to close cases faster, with better results. It can help improve patient care and transform the way organizations make decisions.
Last updated: 31 Oct 2010
Take control of your IBM ECM systems with FileNet System Monitor
Discover how FileNet System Monitor can maintain peak productivity and efficiency for your IBM ECM applications.
Last updated: 18 Feb 2010
Case studies
Tejon Ranch ... Projecting USD2 million to USD4 million ROI by reducing travel, paper and shipping costs
The company deployed an IBM Enteprise Content Management solution with electronic records management to save a projected USD2 million to USD4 million in three years.
Last updated: 27 Apr 2012
IŞBANK streamlines loans processing ... Accelerating loan applications, boosting productivity and improving customer service with an IBM Enterprise Content Management solution
IBM® Global Business Services® helped IŞBANK to redesign the entire loans workflow and implemented a completely digital archiving and workflow solution based on IBM FileNet® and IBM DB2® technologies.
Last updated: 24 Apr 2012
Fortune 500 financial services company speeds project completion ... IBM Social Content Management software helps the company eliminate redundant effort
With the IBM Enterprise Content Management (ECM) solution in place, this financial services company expects higher ROI through faster project turnaround times and higher quality deliverables because teams won’t be wasting time redoing work already completed.
Last updated: 29 Mar 2012
St. Vincent Health streamlines accounts payable processes ... The ministry extends automation from patient records to vendor invoices with IBM FileNet software
St. Vincent Health saves staff time, speeds vendor payments and reduces storage costs with a paperless, auditable CGI Sovera AP system powered by IBM Enterprise Content Management software.
Last updated: 23 Feb 2012
A state agency increases ROI and improves service with flexible technology ... IBM Case Manager software client use case story
Using IBM Case Manager software, a state agency expects to provide more efficient, higher-quality service with flexible workflows that continue to run smoothly when the organization takes advantage of new technology releases.
Last updated: 28 Dec 2011
City of Helsinki streamlines government processes ... Building a transparent case management solution with help from Tieto
The city implemented Ahjo, a case management application based on IBM® FIleNet® software. Proposals uploaded via IBM FileNet® Content Manager are automatically routed to the correct departments with IBM FileNet Business Process Manager and Business Process Framework, reducing paper processes.
Last updated: 21 Dec 2011
Helvetia Italia and National Suisse Italia reduce ISVAP penalty costs and risks ... Harnessing IBM Cognos and FileNet solutions with help from CST Consulting
Ge.Si.Ass. s.c.a.r.l is a cooperative company within the ICT industry, belonging to Helvetia Italia and Nationale Suisse Italia. The company engaged IBM Business Partner CST to implement an Enterprise Claims Dashboard based on IBM Enterprise Content Management (ECM) and IBM Cognos technologies.
Last updated: 21 Dec 2011
Hennepin County Human Services: IBM Filenet ... A detailed ROI study
Hennepin County Human Services and Public Health deployed IBM FileNet to replace paper-based document and client service processes.
Last updated: 06 Sep 2011
A Global South African Bank ... Achieving millions of dollars in savings and reducing risk with a single view of each customer
Achieving millions of dollars in savings and reducing risk with a single view of each customer
Last updated: 30 Aug 2011
JM Family uses IBM ECM to automate its auto loan management processes ... A detailed ROI case study
JM Family used IBM FileNet to automate its auto loan management processes and in doing so increased the productivity of collection agents while increasing loan collection rates.
Last updated: 28 Jul 2011
UK Dept for Work and Pensions ... Going paperless helps agency deliver faster service
With a 360-degree view of each applicant in one place, the agency is more efficient and can better meet citizen needs.
Last updated: 28 Feb 2011
A European National Railway Company ... Lowers cost and improves compliance with Smart Archive Strategy
Using an IBM Smart Archive Strategy solution, the company can manage and govern information over its life cycle while reducing costs. Structured and unstructured data and content related to ticket sales can be captured from any source and viewed through a single, easy-to-use interface.
Last updated: 29 Dec 2010
A European social services agency ... Going paperless helps agency deliver faster service
This European social services agency eliminates at least four days from processing applications and improves staff productivity when it transitions to a paperless environment with IBM ECM software.
Last updated: 29 Dec 2010
Large telco transforms customer service and life-cycle management with analytics
New insight into customer behavior using real-time analytics helps one large telecommunications company provide individualized service recommendations for a diverse customer population that extends to hundreds of thousands of rural towns and villages.
Last updated: 29 Dec 2010
A leading US property casualty insurer, Protecting integrity and reducing turnaround time with enterprise content management
A leading property casualty insurer improves service delivery and lowers costs when it implements an enterprise content management and business process management initiative based on IBM Software.
Last updated: 30 Nov 2010
Good Samaritan Society (ELGSS) utilizes advanced case management to better predict patient needs
Rustan Williams, the VP of information systems and technology systems and CIO for the Evangelical Lutheran Good Samaritan Society (ELGSS), explains how advanced case management and new analytics capabilities are helping empower decision making and improve business processes to provide better patient care.
Last updated: 22 Nov 2010
State of North Dakota reduces response times from days to seconds
Today, with the sophisticated case management capabilities of IBM Software, the State of North Dakota has not only solved its storage challenges but also dramatically improved staff productivity and customer service.
Last updated: 13 Aug 2010
Castilla y León regional government adapts quickly to new laws
A regional Social Services agency in Spain is able to comply with the new law for administering social services and reduce the time to provide services to citizens when it uses IBM Software to standardize case management and resolution across all its offices.
Last updated: 20 Jul 2010
J.B. Hunt transforms operations to reduce costs and increase revenue
Using advanced techniques, IBM solutions with case management capabilities are helping J.B. Hunt achieve its goal to transform the way driver detention events are captured, administered and invoiced so that staff can optimize revenue from each delivery.
Last updated: 13 Apr 2010
JM Family improves customer service and employee productivity
JM Family improves process efficiency and accuracy to realize $2.1 million in annual savings and eliminates annual printing of 168,000 pages when it implements IBM software with case management capabilities.
Last updated: 13 Apr 2010
Large southwestern U.S. university lowers risks of audit failures and decreases operational costs with IBM FileNet P8 solution
Large southwestern U.S. university used IBM® FileNet® Enteprise Content Management to bring content and business processes together to facilitate and accelerate information exchange triggered by business or transactional events, including updating policy documents or receiving a transaction from another syste...
Last updated: 28 Aug 2009
Castilla y León Regional Government administers social services with IBM
Social Services decided to place all of its programs under a central process management system to automate work and shorten time for delivering services.
Last updated: 25 Aug 2009
Engineering company uses IBM Enterprise Content Management platform to orchestrate collaboration
To meet client requirements, a suite of engineering applications leveraging IBM ECM application program interfaces and integrated with the Sword Group’s Fusion for IBM FileNet P8 solution made it possible to manage and transmit 100 percent of the company’s documents electronically.
Last updated: 30 Jun 2009
TD Banknorth approves loans in less than 24 hours with IBM Enterprise Content Management solution
Using IBM ECM solutions, TD Banknorth is optimizing business processes for competitive advantage. The bank can now close residential mortgages within 24 hours following receipt of a customer’s application and immediately respond to customer inquiries.
Last updated: 22 Jun 2009
North Shore Credit Union effectively uses member information to quadruple assets and redefine the banking experience
North Shore Credit Union nearly quadruples assets under management by optimizing content-based processes so customer service representatives can spend more time advising clients than filling out forms.
Last updated: 11 Dec 2008
Portugal Telecom unifies processes with IBM FileNet.
Portugal Telecom used FileNet to consolidate back-office operations and improve operational efficiency
Last updated: 17 Jun 2008
Skechers plans locally, deploys globally to achieve process efficiency and compliance.
Skechers USA, Inc. is a global leader in the lifestyle footwear industry. Through global distributors Skechers sells its products to department and specialty stores in over 100 countries and territories as well as directly to consumers through more than 150 company-owned and operated retail stores worldwide.
Last updated: 08 Apr 2008
ENRESA: Increasing operational efficiency ... A FileNet case study
IBM was selected for its stability and reliability to help ensure that ENRESA employees would have fast, seamless access to key information, and the solution would fully support the growing amounts of information stored.
Last updated: 07 Jan 2008
Citigroup achieves enterprise-wide information sharing, cost-efficiency and innovation with IBM ECM
In order to leverage its IT investments and optimize operational efficiencies and control across EMEA, Citigroup has established a central IT services centre for Archiving & Workflow solutions in Frankfurt that provides IBM FileNet Enterprise Content Management capabilities.
Last updated: 29 Oct 2007
Optimized Business Processes with the Help of IBM ECM Technology
In order to improve performance, customer service, increase efficiency and reduce costs, TaunusSparkasse, a well-known German savings bank, is optimizing over 400 active, passive and service processes with the implementation of an Enterprise Content Management (ECM) solution from IBM ECM.
Last updated: 29 Oct 2007
Data sheets
FileNet Content Manager Federation Services
FileNet Content Manager Federation Services enables organizations to access content from numerous heterogeneous repositories virtually anywhere in the enterprise and federate this information to provide a single enterprise source for critical business content.
Last updated: 01 Sep 2011
IBM Case Manager v5.0
Learn how Case Manager helps you optimize successful case outcomes. It integrates content and process management with advanced analytics, business rules, collaboration and social software in this ground-breaking advanced case management product.
Last updated: 16 Nov 2010
Automate the management of FileNet P8 software with FileNet System Monitor
Discover how FileNet System Monitor can maintain peak productivity and efficiency for your FileNet P8 Content, Process and Compliance applications.
Last updated: 18 Feb 2010
IBM InfoSphere Enterprise Records Software
Learn new features in the latest release of InfoSphere Enterprise Records, formerly FileNet Records Manager. New Records Federation Services capabilities can records-enable content in IBM and competitive repositories.
Last updated: 09 Feb 2010
FileNet Content Manager
V4.5.1 delivers highly scalable, high performance document management and transactional content services. FileNet Content Manager Starter Pack combines all the product features at a lower price point designed to provide a lower total cost of ownership specifically for smaller content management roll-outs.
Last updated: 21 Aug 2009
FileNet Process Simulator
Learn how FileNet Process Simulator enables simulation of processes under real-world conditions by performing analysis of simulations based on live or assumed data, to enable organizations to remove bottlenecks, better align resources and reduce overall costs.
Last updated: 20 Aug 2009
FileNet Business Process Manager 4.5.1
Learn the key features and benefits of FileNet Business Process Manager (BPM) and how BPM can enable Agile ECM in your organization for quicker results.
Last updated: 18 Aug 2009
FileNet eForms for FileNet P8
This data sheet discusses FileNet eForms, a web-based forms management solution that integrates directly with FileNet Content Manager and FileNet Business Process Manager to add an intuitive forms-based user interface for managing mission-critical business processes and content.
Last updated: 18 Aug 2009
Information centers
FileNet Content Manager and FileNet BPM 5.1
Find technical resources.
Last updated: 29 Jul 2011
FileNet Content Manager and FileNet BPM 5.0
Learn more about FileNet Content Manager and FileNet Business Process Manager v5.0
Last updated: 19 Nov 2010
Product documentation
FileNet Content Manager 5.1
Find product documentation for components and related FileNet P8 products.
Last updated: 29 Jul 2011
Product Documentation for FileNet eProcess Services
Find FileNet eProcess services release information, product documentation and technical notices.
Last updated: 27 Apr 2011
Product documentation for FileNet eForms
Find documentation for FileNet eForms.
Last updated: 08 Jan 2011
FileNet Business Process Manager
Product documentation and FileNet Business Process Manager and components.
Last updated: 01 Jan 2011
System requirements
Hardware and software requirements for FileNet Content Services Version 5.5
This page provides detailed hardware and software requirements for FileNet Content Services V5.5.
Last updated: 26 Mar 2012
Hardware and software requirements for FileNet P8 Versions 3.5, 4.0, 4.5, 4.5.1, 5.0, and 5.1
Detailed hardware and software requirements for IBM FileNet P8 Versions 3.5, 4.0, 4.5, 4.5.1, 5.0, and 5.1. Download or view the requirements document.
Last updated: 12 Mar 2012
FileNet P8 Versions 3.5, 4.0, 4.5, 4.5.1, 5.0, and 5.1 system requirements
Hardware and software requirements for IBM FileNet P8 Versions 3.5, 4.0, 4.5, 4.5.1, 5.0, and 5.1.
Last updated: 04 Mar 2009
White papers
Improving the efficiency, accuracy and cost effectiveness of core business activities
Learn the benefits of integrating ECM with existing investments in ERP, CRM and other line-of-business systems. Through integration, organizations can improve core business activities and deliver the agility needed to quickly resolve complex business problems and enhance decision making.
Last updated: 01 Mar 2011
Going green with information management : How IBM ECM helps governments achieve sustainability and efficiency goals
Governments often use paper to process and archive information—but all that paper has a negative environmental effect. This white paper shows how standardizing on an ECM platform and using electronic, interoperable documents can cut paper dependency and help governments become more green.
Last updated: 01 Feb 2011
IBM Enterprise Records software: facilitating records integrity
Maintaining and proving the authenticity and integrity of business records can be critical to admissibility of evidence. Learn how Enterprise Records (formerly FileNet Records Manager) provides the tools that help organizations maintain record reliability, meet legal requirements and follow best practices.
Last updated: 01 Jul 2010
