Support, Services and Education Hub
Visit the Support, Services & Education Hub to discover how to maximize the return on your software investment. At the Hub, you will:
- Find out how our innovative experts and latest resources can advance your business needs.
- Learn how Support can ensure that your software solution remains productive.
- Discover how Services can assist you with solution implementation and best practices.
- Experience new flexible Training options that meet your organization’s unique needs with hands-on demonstrations.
- Talk to our experts and gain valuable technical insights about Cognos, Data Management, Enterprise Content Management and InfoSphere software.
The Hub will be located outside the EXPO on level one between the bookstore and the registration desks.
| Hours: | |
|---|---|
| Sunday | 5:00 pm – 8:00 pm |
| Monday | 10:00 am – 7:00 pm |
| Tuesday | 10:00 am – 6:00 pm |
| Wednesday | 10:00 am – 3:00 pm |
Information Management Services Consulting Corner
Information Management Software Services can help you achieve successful implementation and deployment of your software solution, so you can capitalize on business benefits, mitigate risk, and maximize ROI.
Stop by the Consulting Corner for advice and counsel from our IM Services (Cognos, DM, ECM, and InfoSphere) expert consultants. Learn all about our pre-defined services offerings and best practices which can accelerate your next implementation project. The Consulting Corner is located on the EXPO floor.
Pre-conference Education Classes
Get an early start to building your skills at the Information On Demand Global Conference by attending one of our full day education classes. These classes will be offered on Sunday only, October 25, 2009 from 8:30 am to 5:00 pm at the Mandalay Bay Convention Center. Students should check in at the Islander Registration Desk, Mandalay Bay, North Convention Center prior to the start of class for room instructions.
Take advantage of preferred attendee pricing of US $399.00 and get a full day of education, delivered by professional IBM instructors.
IM Education Hands-on Demo Room
Looking for cost-effective solutions to reduce the cost of training? Come see how you can get IBM training without the need to travel. Instructor-Led Online (ILO) and Self-Paced training courses provide the same high-quality material, class exercises, hands-on labs and experienced instructors as traditional classrooms , without the need to travel. Enjoy the flexibility of learning from the convenience of your home or office.
Come experience a brand new way to learn by participating in a live ILO class or trying self-paced training today. The Demo Room will be located in the South Convention Center on the second floor, Surf A.
| Hours: | |
|---|---|
| Tuesday | 12:00 pm – 5:00 pm |
| Wednesday | 9:30 am – 12:00 pm |
Discounted Online Education
Information On Demand 2009 attendees (US and Canada) receive a 65% discount on select IBM Web-Based Training (WBT) courses! Extend your conference education with web-based training that is convenient and cost-effective. These courses will help you build fundamental skills for IBM software through interactive and prescriptive training. Stop by the Support, Services and Education Hub or the IM Education Hands-on Demo Room to discover the value of self-paced training.
Free Certification Testing and Certification Lounge
Take advantage of three free Information Management (including Cognos) professional certification exams. Additional IM, Lotus, Rational, Tivoli, WebSphere, SOA, and XML software exams will also be offered at discounted prices.
All IBM Information Management Certified Professionals will be entitled to visit the ‘Members Only’ Certification Lounge. This café-style lounge is the ultimate in relaxation, with comfortable seating, quiet study areas, and unique refreshments to name only a few of the available amenities.
Support Tools and Resources Demonstrations
Learn how to resolve problems faster and receive proactive support notifications through IBM Electronic Support and the new IBM Support Portal. Join our support experts as they highlight online Support tools and resources including the Support Knowledge Base, documentation, proactive alerts and notifications, fix pack downloads, the Electronic Service Request tool and more. Plus learn how you can personalize the IBM Support Portal to your products and interests.
Thursday 12:30 - Tour, Try and Talk About The New IBM Support Portal (BOF-2838)
Thursday 1:30 - How can I resolve my problems faster using IBM Electronic Support? (TOD-2643)
Bookstore
The bookstore will be located in the Bayside Foyer, Level 1 of the Mandalay Bay Convention Center, and will be open Sunday through Wednesday. Be sure to take note of the various authors hosting live book signings throughout the conference. Their books will be available for purchase at a 20% discount.
| Hours: | |
|---|---|
| Sunday | 5:00 pm – 8:00 pm |
| Monday | 10:00 am – 8:00 pm |
| Tuesday | 7:30 am – 7:00 pm |
| Wednesday | 7:30 am – 3:00 pm |
| Thursday | 7:30 am – 1:30 pm |
IBM Redbooks
IBM Redbooks provide quality technical content that enables IBM clients to take full advantage of their investment in IBM products and technologies. Redbooks are developed through an industry unique “residency” process that uses subject matter experts (SMEs) including IBMers, business partners, and customers who produce guides based on actual client environments and business usage. The results are helpful guides written “by practitioners, for practitioners”.
Stop by the Support, Services and Education Hub for a free Information Management Redbook DVD and see why over 500,000 Redbooks are downloaded each month.
developerWorks
The developerWorks website is IBM's premier technical resource for software developers and IT professionals. developerWorks provides a wide range of tools, code, and education on AIX and UNIX, Information Management, Lotus, Rational, and WebSphere, as well as on open standards technology such as Java technologies, Linux, XML, and more. By providing focused and relevant technical information for developers, developerWorks offers choices you can apply to building and deploying applications across heterogeneous systems.
Stop by the Support, Services and Education Hub to learn how you can benefit from vast resources available at developerWorks and see the new “My developerWorks” collaboration network.
