Self Service Support at IBM

The IBM Cognos Software Support web site is located at www.ibm.com/cognos/support. This site provides access to a wide range of self service support for your IBM Cognos software. Some of the key support features allow you to:

• Downloading IBM Cognos products


• Search the IBM technical support knowledge base, including Cognos resources


• Find troubleshooting, planning and installation documents


• Open a service request (electronic problem submission tools)


• Access the IBM Support Handbook and IBM Cognos Support Guides, which contain detailed information about IBM's software support services


• Connect with others via the Forums and Communities link

The website also includes valuable administration, information and help features such as:

• On-line Authorized Caller registration and list maintenance


• Various "Site tours" including one for electronic problem submission at http://www.ibm.com/software/support/assistance.html