All designated authorized contacts for Cognos Insight should have received a copy of this letter by email.
Please note, you may receive multiple emails from IBM Cognos Support. Each one contains specific and unique information based on your company’s different entitlements – multiple installations, Global Support sites, or Premium (Advantage, Alliance and Premier offerings), so please open each email and record all of the unique ICN, country and/or Primary STC information.
Effective June 1:
- Cognos Insight will be replaced with IBM Support SR
- IBM Cognos Support phone numbers will be replaced with IBM Support phone numbers
If you are the IBM Primary Site Technical Contact, please ensure that all of your entitled contacts have the information contained within the emails received, and any future communication you may receive in your capacity as Primary Site Technical Contact. If your role changes, your name is incorrect in this email or you are not the Primary STC, please contact us using the e-mail addresses listed in the “Required action for accessing support on-line” section. This is important as it could otherwise prevent your company from obtaining electronic and voice support.
If you were the Cognos Insight Primary or Secondary contact, please contact your IBM Primary STC to obtain your company’s ICN.
For questions on your ICN or associated entitlements and Primary STCs, please contact IBM eCustomer Care via https://www-112.ibm.com/software/howtobuy/passportadvantage/paocustomer/docs/en_US/ecare.html.
General IBM Cognos Support questions should be directed to IM Client Care at tsmail@us.ibm.com.
Our thanks to you, our customers, for your continued relationship with IBM Cognos Support. We want to reassure you that IBM Support and the IBM Cognos Support team remain completely committed to providing you with world class support.
Yours sincerely,
IBM Cognos Customer Success and Support
P.S. For all resources associated with the transition to IBM Support, visit http://support.cognos.com/go/dbwi.