Hours of Operation indicate normal business hours and exclude national holidays, and are in local time for the Support Center specified.
For general inquiries about any of the Cognos support centers, please e-mail tsmail@us.ibm.com.
Cognos Support customers & partners should use the IBM Support Service Request (SR) on-line tool and IBM Software Support phone numbers to contact Customer Support.
A
Afghanistan
Tel: See Afghanistan in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
Argentina
Tel: See Argentina in Planetwide
Support Center: Sao Paulo, Brazil
Hours: 09:00–17:30 E. South America Standard Time
Languages: Portuguese, Spanish
Armenia
Tel: See Armenia in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
Australia
Tel: See Australia in Planetwide
Support Center: Sydney, Australia
Hours: 09:00–17:30 AUS Eastern Standard Time
Languages: English, Mandarin, Cantonese and Korean
Austria
Tel: See Austria in Planetwide
Support Center: Paris, France
Hours: 09:00-17:30 CET
Languages: French, English
Support Center: Frankfurt, Germany
Hours: 09:00-17:30 CET
Languages: German, English
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
Azerbaijan
Tel: See Azerbaijan in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
B
Bangladesh
Tel: See Bangladesh in Planetwide
Support Center: Sydney, Australia
Hours: 09:00–17:30 AUS Eastern Standard Time
Languages: English, Mandarin, Cantonese and Korean
Belarus
Tel: See Belarus in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
Belgium
Tel: See Belgium in Planetwide
Support Center: Paris, France
Hours: 09:00–17:30 CET
Languages: French, English
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
Bolivia
Tel: See Bolivia in Planetwide
Support Center: Sao Paulo, Brazil
Hours: 09:00–17:30 E. South America Standard Time
Languages: Portuguese, Spanish
Bosnia and Herzegovina
Tel: See Bosnia and Herzegovina in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
Brazil
Tel: See Brazil in Planetwide
Support Center: Sao Paulo, Brazil
Hours: 09:00–17:30 E. South America Standard Time
Languages: Portuguese, Spanish
Bulgaria
Tel: See Bulgaria in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
C
Canada
Tel: See Canada in Planetwide
Support Center: Ottawa, Canada
Hours: 08:30–20:30 EST
Languages: English, French
Cape Verde
Tel: See Cape Verde in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
Chile
Tel: See Chile in Planetwide
Support Center: Sao Paulo, Brazil
Hours: 09:00–17:30 E. South America Standard Time
Languages: Portuguese, Spanish
China
Tel: See China in Planetwide
Support Center: Beijing, China
Hours: 09:00–17:00 UTC/GMT +8 hours
Languages: Mandarin
Colombia
Tel: See Colombia in Planetwide
Support Center: Sao Paulo, Brazil
Hours: 09:00–17:30 E. South America Standard Time
Languages: Spanish, Portuguese
Croatia
Tel: See Croatia in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
Czech Republic
Tel: See Czech Republic in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
D
Denmark
Tel: See Denmark in Planetwide
Support Center: Paris, France
Hours: 09:00–17:30 CET
Languages: French, English
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
E
Ecuador
Tel: See Ecuador in Planetwide
Support Center: Sao Paulo, Brazil
Hours: 09:00–17:30 E. South America Standard Time
Languages: Portuguese, Spanish
Egypt
Tel: See Egypt in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
Estonia
Tel: See Estonia in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
F
Fiji
Tel: See Fiji in Planetwide
Support Center: Sydney, Australia
Hours: 09:00–17:30 AUS Eastern Standard Time
Languages: English, Mandarin, Cantonese and Korean
Finland
Tel: See Finland in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
France
Tel: See France in Planetwide
Support Center: Paris, France
Hours: 09:00–17:30 CET
Languages: French, English
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
G
Georgia
Tel: See Georgia in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
Germany
Tel: See Germany in Planetwide
Support Center: Frankfurt, Germany
Hours: 09:00–17:30 CET
Languages: German, English
Support Center: Paris, France
Hours: 09:00–17:30 CET
Languages: French. English
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
Greece
Tel: See Greece in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
Greenland
Tel: See Greenland in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
Guam
Tel: See Guam in Planetwide
Support Center: Sydney, Australia
Hours: 09:00–17:30 AUS Eastern Standard Time
Languages: English, Mandarin, Cantonese and Korean
H
Hong Kong
Tel: See Hong Kong in Planetwide
Support Center: Sydney, Australia
Hours: 09:00–17:30 AUS Eastern Standard Time
Languages: English, Mandarin, Cantonese and Korean
Hungary
Tel: See Hungary in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
I
Iceland
Tel: See Iceland in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
India
Tel: See India in Planetwide
Support Center: Pune, India
Hours: 09:00–17:00 IST
Languages: Hindi, English
Indonesia
Tel: See Indonesia in Planetwide
Support Center: Sydney, Australia
Hours: 09:00–17:30 AUS Eastern Standard Time
Languages: English, Mandarin, Cantonese and Korean
Ireland
Tel: See Ireland in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
Israel
Tel: See Israel in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
Italy
Tel: See Italy in Planetwide
Support Center: Paris, France
Hours: 09:00–17:30 CET
Languages: French, Engish
Support Center: Frankfurt, Germany
Hours: 09:00–17:30 CET
Languages: German, English
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
J
Japan
Tel: See Japan in Planetwide
Support Center: Tokyo, Japan
Hours: 09:00–17:00 Tokyo Standard Time
Languages: Japanese
K
Kazakhstan
Tel: See Kazakhstan in Planetwide
Support Center: Sydney, Australia
Hours: 09:00–17:30 AUS Eastern Standard Time
Languages: English, Mandarin, Cantonese and Korean
Kenya
Tel: See Kenya in Planetwide
Support Center: Paris, France
Hours: 09:00–17:30 CET
Languages: French, English
Korea
Tel: See Korea in Planetwide
Support Center: Seoul, Korea
Hours: 09:00–17:00 UTC/GMT +9 hours
Languages: Korean
Kuwait
Tel: See Kuwait in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
L
Latvia
Tel: See Latvia in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
Liberia
Tel: See Liberia in Planetwide
Support Center: Paris, France
Hours: 09:00–17:30 CET
Languages: French, English
Lithuania
Tel: See Lithuania in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
M
Macedonia
Tel: See Macedonia in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
Malaysia
Tel: See Malaysia in Planetwide
Support Center: Sydney, Australia
Hours: 09:00–17:30 AUS Eastern Standard Time
Languages: English, Mandarin, Cantonese and Korean
Marshall Islands
Tel: See Marshall Islands in Planetwide
Support Center: Sydney, Australia
Hours: 09:00–17:30 AUS Eastern Standard Time
Languages: English, Mandarin, Cantonese and Korean
Mexico
Tel: See Mexico in Planetwide
Support Center: Sao Paulo, Brazil
Hours: 09:00–17:30 E. South America Standard Time
Languages: Portuguese, Spanish
Support Center: Ottawa, Canada
Hours: 08:30–20:30 EST
Languages: English, French
Mongolia
Tel: See Mongolia in Planetwide
Support Center: Sydney, Australia
Hours: 09:00–17:30 AUS Eastern Standard Time
Languages: English, Mandarin, Cantonese and Korean
Morocco
Tel: See Morocco in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
Myanmar
Tel: See Myanmar in Planetwide
Support Center: Sydney, Australia
Hours: 09:00–17:30 AUS Eastern Standard Time
Languages: English, Mandarin, Cantonese and Korean
N
Nepal
Tel: See Nepal in Planetwide
Support Center: Sydney, Australia
Hours: 09:00–17:30 AUS Eastern Standard Time
Languages: English, Mandarin, Cantonese and Korean
Netherlands
Tel: See Netherlands in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
Support Center: Paris, France
Hours: 09:00-17:30 CET
Languages: French, English
Support Center: Frankfurt, Germany
Hours: 09:00-17:30 CET
Languages: German, English
New Caledonia
Tel: See New Caledonia in Planetwide
Support Center: Sydney, Australia
Hours: 09:00–17:30 AUS Eastern Standard Time
Languages: English, Mandarin, Cantonese and Korean
New Zealand
Tel: See New Zealand in Planetwide
Support Center: Sydney, Australia
Hours: 09:00–17:30 AUS Eastern Standard Time
Languages: English, Mandarin, Cantonese and Korean
Norway
Tel: See Norway in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
O
Oman
Tel: See Oman in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
P
Pakistan
Tel: See Pakistan in Planetwide
Support Center: Sydney, Australia
Hours: 09:00–17:30 AUS Eastern Standard Time
Languages: English, Mandarin, Cantonese and Korean
Papua New Guinea
Tel: See Papua New Guinea in Planetwide
Support Center: Sydney, Australia
Hours: 09:00–17:30 AUS Eastern Standard Time
Languages: English, Mandarin, Cantonese and Korean
Peru
Tel: See Peru in Planetwide
Support Center: Sao Paulo, Brazil
Hours: 09:00–17:30 E. South America Standard Time
Languages: Portuguese, Spanish
Support Center: Ottawa, Canada
Hours: 08:30–20:30 EST
Languages: English, French
Poland
Tel: See Poland in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
Portugal
Tel: See Portugal in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
R
Romania
Tel: See Romania in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
Russia
Tel: See Russian Federation in Planetwide
Support Center: Sydney, Australia
Hours: 09:00–17:30 AUS Eastern Standard Time
Languages: English, Mandarin, Cantonese and Korean
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
S
Serbia
Tel: See Serbia in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
Singapore
Tel: See Singapore in Planetwide
Support Center: Sydney, Australia
Hours: 09:00–17:30 AUS Eastern Standard Time
Languages: English, Mandarin, Cantonese and Korean
Slovakia
Tel: See Slovakia in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
Slovenia
Tel: See Slovenia in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
Soloman Islands
Tel: See Soloman Islands in Planetwide
Support Center: Sydney, Australia
Hours: 09:00–17:30 AUS Eastern Standard Time
Languages: English, Mandarin, Cantonese and Korean
South Africa
Tel: See South Africa in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
Spain
Tel: See Spain in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
Support Center: Paris, France
Hours: 09:00–17:30 CET
Languages: French, English
Sri Lanka
Tel: See Sri Lanka in Planetwide
Support Center: Sydney, Australia
Hours: 09:00–17:30 AUS Eastern Standard Time
Languages: English, Mandarin, Cantonese and Korean
Sweden
Tel: See Sweden in Planetwide
Support Center: Stockholm, Sweden
Hours: 09:00–17:00 CET
Languages: Swedish, English
Switzerland
Tel: See Switzerland in Planetwide
Support Center: Paris, France
Hours: 09:00–17:30 CET
Languages: French, English
Support Center: Frankfurt, Germany
Hours: 09:00–17:30 CET
Languages: German, English
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
T
Taiwan
Tel: See Taiwan in Planetwide
Support Center: Sydney, Australia
Hours: 09:00–17:30 AUS Eastern Standard Time
Languages: English, Mandarin, Cantonese and Korean
Thailand
Tel: See Thailand in Planetwide
Support Center: Sydney, Australia
Hours: 09:00–17:30 AUS Eastern Standard Time
Languages: English, Mandarin, Cantonese and Korean
Tonga
Tel: See Tonga in Planetwide
Support Center: Sydney, Australia
Hours: 09:00–17:30 AUS Eastern Standard Time
Languages: English, Mandarin, Cantonese and Korean
Turkey
Tel: See Turkey in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
U
United Arab Emirates
Tel: See United Arab Emirates in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
United Kingdom
Tel: See United Kingdom in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)
United States
Tel: See United States in Planetwide
Support Center: Ottawa, Canada
Hours: 08:30–20:30 EST
Languages: English, French
Support Center: Minneapolis, U.S.
Hours: 08:30–17:00 CST
Languages: English
Support Center: Littleton, U.S.
Hours: 08:30–17:00 EST
Languages: English
Uzbekistan
Tel: See Uzbekistan in Planetwide
Support Center: Sydney, Australia
Hours: 09:00–17:30 AUS Eastern Standard Time
Languages: English, Mandarin, Cantonese and Korean
V
Venezuela
Tel: See Venezuela in Planetwide
Support Center: Sao Paulo, Brazil
Hours: 09:00–17:30 E. South America Standard Time
Languages: Portuguese, Spanish
Vietnam
Tel: See Vietnam in Planetwide
Support Center: Sydney, Australia
Hours: 09:00–17:30 AUS Eastern Standard Time
Languages: English, Mandarin, Cantonese and Korean
Z
Zimbabwe
Tel: See Zimbabwe in Planetwide
Support Center: Bracknell, England
Hours: 09:00–17:30 GMT/BST
Languages: English, Finish, Italian (limited), Spanish (limited)