Cognos Customer Support is committed to providing excellent customer service at all times. If you are a customer or partner with a valid Software Subscription & Support agreement in place and you have a support-related issue, please contact us in one of the following ways:
If you need to open a service request with the support organization, use the IBM Support Service Request (SR) on-line tool.
If you want to open a service request using the telephone, consult the list of IBM Software Support phone numbers at http://www.ibm.com/planetwide/ to determine the correct number in your region.
For all non-technical inquiries, including support access issues, please e-mail ClientCare@ca.ibm.com.