There is no right time for downtime. By taking a proactive approach to ensuring the availability, flexibility and efficiency of your IBM Cognos solution, you can accelerate the value of your software investment.
The Accelerated Value Program for IBM Cognos Software offers software support solutions that are comprehensive, yet flexible enough to meet your particular support needs.
What is Accelerated Value for IBM Cognos Software?
Designed for clients with large IBM Cognos solution deployments, or high availability application needs, IBM Software Accelerated Value solutions provide a comprehensive range of software support options designed for various support requirements.
IBM Software Accelerated Value Programs provide a wide array of services aimed at maximizing the return on your software investment. The solution is aimed at delivering:
- Personalized and proactive assistance
- Partnership for success
- Rapid issue resolution
- Increased knowledge sharing
Maximize Return, Minimize Risk
The Accelerated Value Program for IBM Cognos Software gives you confidence that your software investment will provide you with business value, not unexpected maintenance costs, and unforeseen issues that negatively impact your productivity. The Accelerated Value Program helps you reduce risks through:
- Priority access to information and high-quality assistance
- Assigned support resources
- Fewer issues and faster issue resolution times
- Improved availability of mission-critical systems
- Quicker deployments
- Optimized use of in-house support staff
Choose the Right Plan for Your Business
There are a number of support solutions to help you maximize the value of your IBM Cognos software.
IBM Accelerated Value Leader for IBM Cognos Software
An IBM Accelerated Value Leader (AVL) is your single point of contact for account escalations, personalized service and forward-looking guidance. This valuable resource is available to provide in-depth knowledge sharing, coordinate support activities, and provide oversight and management of any of your existing issues.
An AVL works in a close partnership with you, not only to speed issue resolution, but to act in an advisory role. Your AVL helps you reduce the IT costs associated with system downtime. As a point of escalation within IBM Information Management for IBM Cognos products, the AVL can effectively help you resolve product issues by representing your interests to internal product management and development teams throughout the defect management process. Your AVL coordinates support activities on your behalf and provides weekly case summaries including updates, reviews and alerts as required.
IBM Accelerated Value Analyst for IBM Cognos
An IBM Accelerated Value Analyst’s (AVA) sole responsibility is your success with IBM Cognos products.
Your AVA can deliver on this responsibility by developing a deep understanding of your needs and challenges. By obtaining an in-depth understanding of your application environment, the AVA will be able to provide proactive support to resolve your issues now and anticipate future issues, taking action to avoid them before they occur.
IBM Software Accelerated Value Program for IBM Cognos Software Development Kit (SDK):
The Accelerated Value Program for SDK is comprised of two major components:
- IBM Accelerated Value Program for Cognos SDK Support Hours is designed to give you access to the support and training hours you need to ensure the success of your application development
- IBM Cognos SDK Accelerated Value Developer provides you with the assistance of an experienced SDK developer
Cognos Diagnostic Utilities and SDK Solutions
The IBM Cognos Support team developed a number of diagnostic tools to help verify your environment, identify and troubleshoot issues, provide you with a way to automate data collection and detailed systems information when you need it. Diagnostic results can be attached to cases logged with IBM Cognos Support, significantly reducing time spend during the manual data collection.
Most diagnostics are read-only and do not make any changes to your environment or IBM Cognos products. We highly recommend reading the documentation of each diagnostic prior to execution. If you have any comments or suggestions for new diagnostic tools, please email AVP Connect.
For more information about our diagnostic tools, click here.
For more information on how to upgrade from Cognos 8 SDK to Cognos 10, click here.