The Prime Minister’s four principles guiding public sector reform—national standards, devolution and delegation, flexibility, and increased choice—have U.K. national government organisations looking more closely at how to use data to improve service. Many have turned to IBM Cognos software to improve their performance and accountability in these areas:
Aligning within and outside the organisation to improve overall performance
- Fast and flexible reporting to many types of users both inside and outside the agency lets you deliver joined-up services and year-on-year efficiency savings by working closely with key partners from the business community and across the government.
- Uniting data from disparate sources and allowing easy analysis lets you identify issues and share meaningful reports with all partners.
- Monitoring vital value indicators lets you both ‘measure to comply’ and ‘measure to perform.’
Improving service to citizens
- Communicate critical information to the public through a visually rich presentation.
- Improve customer satisfaction ratings through improved performance management and monitoring.
- Respond to the Transformational Government initiative by providing better e-governnment service at reduced cost.
Improving financial predictability through standardised planning and budgeting
- Monitor and forecast budgets to improve efficiency and reduce costs as required by the Gershon Review.
- Create new planning processes that can easily accommodate changes in funding.
- Reduce cost and inaccuracies in the spending review process.
Ensuring optimal staff
- Develop human resource strategies to compete with the private sector.
- Recruit and retain talented individuals.
- Lead, train and motivate existing personnel during periods of uncertainty and change.
