Municipal governments are often data rich but information poor. They typically lack a consistent view of their own performance, or even what constitutes good performance. Performance is often defined in reaction to negative public relations, resulting in a short-sighted, tactical view. Local governments need to adopt a more strategic approach to what they are trying to achieve, independent of election-driven agendas and reactive, short-term fixes.
The IBM Cognos Municipal Performance Management Blueprint is giving cities a data-driven, consistent and real-time framework for defining and achieving strategic goals. By tracking departmental and overall performance against goals, cities can improve service levels and identify and reverse undesirable trends.
The Blueprint helps municipalities in the following areas:
Track progress against mayoral strategy across departments
- Create cascading strategy maps from the mayor's office down to individual departments.
- Measure performance against strategy at all organizational levels.
- Integrate scorecarding into your management cycle.
Ensure efficient use of city funds and assets
- Demonstrate good fiscal governance and compliance by tracking financial performance from a single Web-based analysis source.
- Manage expenses, risk controls and overtime pay.
- Optimize use and lifetime of assets by tracking maintenance, purchase, sale and downtime of assets such as property and fleet.
- Analyze infrastructure and mass transit use patterns to effectively plan for improvements.
Create a safe and vibrant city
- Track and report on crime by type, location and time.
- Analyze and improve response to emergency and bylaw calls.
- Facilitate community involvement in crime prevention.
- Help social services become more client centered.
- Ensure the security of internal, employee and citizen data.
