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IBM Cognos: Customer Service: The Risk/Reward Barometer - The Performance Manager Series
Find out the proven strategies for turning information into real insight for customer service performance management.
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Customer Service Resources
- Reporting and Performance Management
See reporting as part of managing performance for every department.
- Become the barometer of your company's value proposition (283KB)
Download the Customer Service chapter of the Performance Manager book.
- Ventana Research - 2007 Performance Management Vendor and Product Scorecard (160KB)
Cognos ranked as a leading vendor for Performance Management in latest PM Scorecard.
- The Performance Manager book
Find out the proven strategies for turning information into real insight for performance management.