IBM® Cognos® 8 BI business event management tracks significant events that need attention. It monitors these events and uses decision-process and business-process automation to compress the time to action and resolution.
Definition of events and tasks
- Using event conditions and agents, specify the events to be monitored and the tasks to manage them.
- Manage events in context to ensure appropriate responses are carried out at each stage of the event lifecycle—new, ongoing or resolved.
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IBM Cognos 8 BI
business event management.Decision-based issue resolution
- Users are notified of events via email alerts or through dynamic Web portal headlines.
- Provide contextual event information by embedding or linking reports, metrics and event history.
- Through multiple-alert messaging, ensure that a single event results in different messages being generated for all affected issue owners.
Business-process issue resolution
- Initiate an automated response when human intervention is not required.
- Business processes include initiating a Web Service application or stored procedure.
Event lifecycle tracking
- Automated reports show all ongoing events and their status for easy tracking.
