Service Requests
Cognos Insight has been replaced by the IBM Support Service Request (SR) system and Cognos Support phone numbers replaced with IBM Support in country numbers.
Transition Tips
Top tips created to assist Cognos customers and partners with the move to IBM Support processes and systems.
Knowledge Base
The IBM Cognos Knowledge Base has been moved to IBM Technotes. Find links and best practices for searching Cognos knowledge on www.ibm.com.
Multimedia Content
Podcast: Helping Customers Search and Register for a Course on IBM.com
Listen in as a subject matter expert walks a customer through a course search scenario.
On-demand Webinar: Introduction to IBM.com | Questions and Answers | Download Intro to IBM.com Slides (PDF)
On-demand Guided Tour: Cognos Content on IBM.com | Download Guided Tour Slides (PDF)
Monthly Articles
Stay up to date with the following localized articles, as published over the past few months (ZIP):
Cognos on IBM.com
As of January 1, 2009, all IBM Cognos Education courses, including computer-based training, are available to search and register via IBM processes and systems. To help make this experience as effective and successful as possible, we offer tips when looking for an IBM Cognos course using IBM's course search tools.
You can search and register for IBM Cognos Education courses, including computer-based training.
On November 5, IBM introduced a new Business Intelligence and Financial Performance management Website dedicated to providing the latest information on Cognos products, solutions, professional services, training and certification. This North America website can be found at: www.ibm.com/software/data/cognos.
The www.cognos.com website will run in parallel to the new IBM BI and FPM site until June 2009, at such time where the Cognos site will be phased out.
Questions?
Do you have a question that you can't find an answer to on this page? Email us and we'll get back to you asap!
Multimedia Archive
On-Demand Webinars
- IBM's Support Service Request Management System
- Introduction to IBM.com
- Guided Tour of Cognos Content on IBM.com
Webinar Sildes
- IBM's Support Service Request Management System (PDF, 1,980KB)
- Introduction to IBM.com (PDF, 2,518KB)
- Guided Tour of Cognos Content on IBM.com (PDF, 1,690KB)
Podcasts
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How are we doing?
Provide feedback on the information and resources we have been committed to providing to you over the past months. Your feedback will help guide future communications and tools that we will develop for you.
IBM Information Management Technical Support Access
If you are an existing IBM customer, you will continue to have access to the IBM Information Management Support website. Please use your existing IBM support contacts for the non-Cognos IBM products that you own.