Advanced case management by IBM uniquely leverages important IBM technologies to deliver the benefits required by knowledge workers and case business owners.

• Enterprise Content Management (ECM): Core case management is based on IBM ECM capabilities including unified content and process management.
• Business Process Management (BPM): Advanced case management scenarios can include rules, business event processing, work management, collaboration and activity monitoring. BPM customers – from starting points such as FileNet BPM, WebSphere Process Server and Lombardi Teamworks – can extend their implementations to support advanced case management.
• Collaboration: Lotus real-time collaboration, social software capabilities, and managed activities enhance the case process and provide tools for the case worker to leverage enterprise knowledge and experience – in context. It also allows case interaction directly from office productivity tools such as Microsoft Office or Lotus Symphony.
• Content Analytics: Content Analytics helps organizations discover and leverage content to derive unexpected business insights, take action, and share with other users and systems.
• Analytics: Business analytics software from Cognos and SPSS provides a full spectrum of business intelligence and performance management capabilities – from real-time activity monitoring to reporting, analysis and dashboards to predictive analytics – to help case workers analyze information and improve case outcomes.
• Business rules: Rules can be authored and abstracted using the WebSphere ILOG Business Rule Management Systems, automating and improving integral decisions such as eligibility, pricing and assignment.