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Advanced Case Management - Optimize case outcomes with information, process and people

Advanced Case Management

Discover what you can do with advanced case management from IBM

What is advanced case management?
The advanced case management strategy from IBM unifies information, processes and people to provide a 360-degree view of the case. In addition to content and process management, it relies on content analytics, advanced analytics, business rules, collaboration and social software to help drive more successful, optimized case outcomes. Moreover, advanced case management solutions help capture industry best practices in frameworks and templates to empower business users and accelerate return on investment.

Learn more about advanced case management

State of North Dakota


Evangelical Luthern Good Samaritan Society

Success stories

Castilla y León regional government adapts quickly to new laws
A regional Social Services agency in Spain is able to comply with the new law for administering social services and reduce the time to provide services to citizens when it uses IBM Software to standardize case management and resolution across all its offices.

Learn how Castilla y Leon used these software products together for advanced case management: FileNet Business Process Manager, FileNet Content Manager, WebSphere ILOG JRules

JM Family improves customer service and employee productivity
"The major business objectives in our organization are excellence in customer service and increased productivity of our associates. IBM brings the advanced expertise and necessary case management features to enable these objectives." - Keith Tempinski, Director, Enterprise PMO, JM Family Enterprises, Inc.

Learn how JM Family used these software products together for advanced case management: Cognos 8 Business Intelligence, FileNet Business Process Manager, FileNet eForms, FileNet Content Manager, Enterprise Records

J.B. Hunt transforms operations to reduce costs and increase revenue
"The success of the HAWK Power Detention System has demonstrated the value and potential of IBM software. As a result, other divisions within the company are exploring advanced case management techniques as a way to remove non-value-added work and add dollars to the bottom line." - Tarek Tah, Engineering Manager, JB Hunt

Learn how J.B. Hunt used these software products together for advanced case management: FileNet Business Process Manager, FileNet eForms, FileNet Content Manager, FileNet Image Manager Active Edition

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