As part of the Ready for IBM Commerce program, Business Partner solutions that are validated with the IBM Commerce portfolio help serve the global community of IBM Commerce customers across a wide range of industries. By leveraging pre-built integrations, customers can deliver additional value faster with complimentary capabilities that differentiate the customer experience.
Analytics & Business Intelligence
IBM Advanced Social Analytics Platform (ASAP)
IBM’s ASAP is an innovations package to mine and harvest the social footprint of the consumer, and their community of trust, to deliver a more intelligent and personalized recommendation. ASAP does this by analyzing the consumer’s social intelligence, geo-spatial coordinates and historical relationship to deliver a just in time offer that captures the impulse of the consumer at the time of purchase…resulting in more sales.
IBM Research creates market changing innovation within the twelve (12) Innovation Labs around the world. The CxLab initiative is chartered with fine tuning and commercializing these innovations. The IBM WebSphere Commerce – Commerce Composer integration makes these new innovations available and actionable.
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- Integration built and supported by IBM
IBM Digital Analytics
IBM Digital Analytics is the analytics center that fuels the IBM Digital Marketing Optimization Suite. Your enterprise can gain a competitive edge by benefitting not just from state-of-the-art analytics, but also from comparative benchmarks and knowledge of how the best performers are achieving their successes.
Digital Marketing Optimization for WebSphere Commerce provides e-commerce managers, marketers and merchandisers with a clear view of web site performance and visitor digital behaviors to capture more value. With built-in integrations between IBM Digital Analytics, Digital Marketing Optimization and WebSphere Commerce, you can quickly and effectively offer visitors a cohesive and relevant brand experience across digital channels – throughout the buying process.
IBM Tealeaf Customer Experience Management
IBM Tealeaf Customer Experience Management solutions help customer-centric organizations deliver a better digital customer experience. Using groundbreaking technology, IBM Tealeaf solutions capture and record every digital customer interaction, and how the site or application responds in real-time. By capturing every customer visit, IBM Tealeaf solutions visualize the qualitative details of every single interaction, uniquely helping businesses understand user actions and unexpected business results. This rich customer experience dataset then fuels quantitative assessments of the negative business impact that results from customer’s online or mobile struggles, and helps prioritize opportunities for improvement and innovation.
Campaign Management & Marketing
A marketing team uses IBM Interact for omni-channel offer management and wants to extend these personalized intelligent offers to their WebSphere Commerce driven websites. Using this easy to use UI widget, IBM Interact can now link with WebSphere Commerce to provide a powerful omni-channel execution engine that delivers the best offers (including promotion codes), to the optimum channels, and evolves (learns) from the offer feedback to continuously increase marketing effectiveness.
IBM Product Recommendations
IBM Product Recommendations, formerly Coremetrics Intelligent Offer, automatically generates personalized product recommendations based on each customer's current and historical shopping interests, current trends, and business rules. IBM Product Recommendations helps you present the most relevant, effective and timely recommendations for wherever your customers or prospects are in the buying process.
Community, Social & Customer Engagement
Content Management & Rich Media
IBM Web Content Manager
IBM Web Content Manager is designed to accelerate web content development and deployment through Internet, intranet and extranet sites. This software enables users to create and publish content while IT retains control. Through advanced personalization, IBM Web Content Manager delivers the right information to the right audience when needed, providing an exceptional customer experience.
Integrating Web Content Manager and WebSphere Commerce, enables business users to manage the entire content creation and deployment process without intervention from technical support. The integration enables business users to manage creation, editing, approval, and publication of store page content in WebSphere Commerce using Web Content Management.
Order Management & Fulfillment
IBM Sterling Order Management
IBM Sterling Order Management provides a centralized inventory, order promising and fulfillment hub to support omni-channel fulfillment. It helps enterprises increase fill rates and inventory turns, reduce markdowns, improve customer loyalty and increase share of wallet. IBM Sterling Order Management enables you to make better decisions about how to promise and fulfill customer orders, resulting in improved profitability and customer satisfaction.
WebSphere Commerce can interact with any external Distributed Order Management (DOM) solution. Using WebSphere Commerce DOM integration with Sterling Commerce and Sterling Selling and Fulfillment Suite (SSFS) as a starting point and as building blocks for your integration scenarios.
Payments, Pricing & Tax
Chase Paymentech - Payment Gateway
Chase Paymentech, Inc. a subsidiary of JPMorgan Chase, is a global leader in payment processing. They partner with merchants to provide the very best in secure, easy-to-use payment solutions. In 1999, Paymentech became the nation's second largest merchant processor based on transactions when it combined with Bank One Payment Services. Paymentech manages its own direct links to Visa and MasterCard, and it operates under its own specific Bank Identification Number and Interbank Card Association Number.
They have been in the business for more than 25 years, and can offer merchants multiple easy-to-accept payment methods, such as credit and debit cards, gift cards, international payments, and electronic check processing.
IBM Operational Decision Manager
The WebSphere ILOG JRules BRMS is the market-leading Business Rule Management System, providing both collaborative rule management for business teams and robust, scalable and precise rule execution. Examples are payment rules, pricing rules, promotion rules, loyalty rules, and so on. The nature of these rules is such that they may change frequently and can be complex and dynamic. This is where WebSphere Commerce can be integrated with ILOG BRMS to manage these business rules. This approach also enables an enterprise-wide central repository of business rules that other applications can also use.
Product Management & Configuration
IBM InfoSphere Master Data Management (Advanced Catalog Management)
IBM InfoSphere Master Data Management is a complete, flexible, and proven MDM solution that creates trusted views to improve operational business processes, big data and analytics. InfoSphere MDM supports all domains, architectural styles, and use cases across all industries offering quick time to value through pre-built and customizable data models and business services. Capabilities such as Advanced Catalog Management provide eCommerce catalogs supported by WebSphere Commerce through an accelerated solution with a data model, business process workflows, and integration components tailored for WebSphere Commerce.
IBM Sterling Configurator
IBM Sterling Configurator equips enterprises with the ability to identify, configure and select relationships between complex products, services and bundles based upon end-user needs. Sterling Configurator can directly support prospects and customers configuration of complex products and services from self-service web storefronts running IBM WebSphere Commerce, as well as support call center representatives, partners, and sales, helping them to more quickly create correct and compelling quotes. Users can better sell the most complex products and services and help ensure their customers and partners get the right solution or bundle that will satisfy their requirements virtually every time.
Amplience – Interactive Media & Dynamic Media Apps1 2
CoreMedia - LiveContext 1 2 4
E-Spirit - FirstSpirit1 2
FileOpen - Document Security Module1
Invodo - eCommerce Video1 2 4
Magnolia – CMS1
IBM InfoSphere Master Data Management (Advanced Catalog Management)1
IBM Sterling Configurator1
Informatica - Product Information Management1
Instart Logic - Performance Suite for IBM WebSphere Commerce and Commerce on Cloud1 4
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