IBM Business Partner. Ready for Smarter CommerceAs part of the Ready for Smarter Commerce program, Partner solutions validated with IBM’s Commerce solutions bring together innovative and relevant commerce services and solutions to help serve the global community of IBM Commerce customers across a wide range of industries. By leveraging pre-built integrations, customers can deliver additional value faster with complimentary capabilities that differentiate the customer experience.

Analytics & Business Intelligence

IBM Advanced Social Analytics Platform (ASAP)

IBM’s ASAP is an innovations package to mine and harvest the social footprint of the consumer, and their community of trust, to deliver a more intelligent and personalized recommendation. ASAP does this by analyzing the consumer’s social intelligence, geo-spatial coordinates and historical relationship to deliver a just in time offer that captures the impulse of the consumer at the time of purchase…resulting in more sales.

IBM Research creates market changing innovation within the twelve (12) Innovation Labs around the world. The CxLab initiative is chartered with fine tuning and commercializing these innovations. The IBM WebSphere Commerce – Commerce Composer integration makes these new innovations available and actionable.

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IBM Digital Analytics

IBM Digital Analytics is the analytics center that fuels the IBM Digital Marketing Optimization Suite. Your enterprise can gain a competitive edge by benefitting not just from state-of-the-art analytics, but also from comparative benchmarks and knowledge of how the best performers are achieving their successes.

Digital Marketing Optimization for WebSphere Commerce provides e-commerce managers, marketers and merchandisers with a clear view of web site performance and visitor digital behaviors to capture more value. With built-in integrations between IBM Digital Analytics, Digital Marketing Optimization and WebSphere Commerce, you can quickly and effectively offer visitors a cohesive and relevant brand experience across digital channels – throughout the buying process.

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IBM Tealeaf Customer Experience Management

IBM Tealeaf Customer Experience Management solutions help customer-centric organizations deliver a better digital customer experience. Using groundbreaking technology, IBM Tealeaf solutions capture and record every digital customer interaction, and how the site or application responds in real-time. By capturing every customer visit, IBM Tealeaf solutions visualize the qualitative details of every single interaction, uniquely helping businesses understand user actions and unexpected business results. This rich customer experience dataset then fuels quantitative assessments of the negative business impact that results from customer’s online or mobile struggles, and helps prioritize opportunities for improvement and innovation.

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Campaign Management & Marketing

IBM Product Recommendations

IBM Product Recommendations, formerly Coremetrics Intelligent Offer, automatically generates personalized product recommendations based on each customer's current and historical shopping interests, current trends, and business rules. IBM Product Recommendations helps you present the most relevant, effective and timely recommendations for wherever your customers or prospects are in the buying process.

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Community, Social & Customer Engagement

Bazaarvoice Bazaarvoice - Conversations

Bazaarvoice solutions include Bazaarvoice Conversations, Connections, Intelligence, and Media. Join more than 1,000 retailers using ratings and reviews, questions and answers, and analytics on their platform to drive sales, brand awareness and loyalty. Bazaarvoice solutions are proven to increase conversion rates, increase average order value, reduce return rates, improve customer satisfaction, as well as improve customer and product insights. Bazaarvoice for IBM Commerce Composer for WebSphere Commerce provides a set of apps in the Page Composer library to simplify integration of Bazaarvoice Conversations into the IBM Commerce platform, enabling a faster and smoother implementation process, and shortening the time to value from Bazaarvoice products.

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Genesys - ConnectMe

Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. Genesys helps customers power optimal customer experiences that deliver consistent, seamless and personalized experiences across all touchpoints, channels and interactions.

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LivePerson

LivePerson enables companies to deliver rich, personalized engagement experience based on greater visitor intelligence:

  • Increase conversions by over 20%
  • Increase AOVs by over 35% through cross-sells and upsells
  • Increase customer satisfaction and loyalty

Integrating LivePerson with WebSphere Commerce enables IBM customers to maximize sales and revenue opportunities by proactively targeting the right visitor, with the right content, at the right time:

LivePerson enables companies to deliver rich, personalized engagement experience based on greater visitor intelligence:

  • Consistent brand experience across website
  • Enhanced monitoring of visitor behavior
  • Detailed customer, product, and cart data is passed to agents
  • Visitors can be automatically engaged based on specific, real-time behavior
  • Simplified, turn-key deployment
  • “Out of the box” use cases, including: Bounce Prevention, Cart Abandonment, and more Learn more:

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OpinionLab - Customer Feedback

The OpinionLab Customer Feedback App for IBM's WebSphere Commerce Platform is responsive in nature, easily deployed and compatible with all browsers, tablets and smartphone devices further ensuring shoppers are provided with an optimal feedback experience, with a variety of configuration options.

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Pluck

Pluck helps IBM WebSphere Commerce clients surround their shopping environment with Social Commerce features like Ratings and Reviews, Forums, Blogs, Photo and Video Galleries, Gamification, Profiles and more. Pluck-driven community makes an IBM client’s website an interactive and engaging destination for all visitors, whether they are early stage shoppers evaluating product features, brand enthusiasts, intent-driven shoppers, or customers with product issues. The value of Pluck integration with WebSphere Commerce is measured in improved conversion rates, but also in growth in website visits and time on site, improvements in a number of measures of customer engagement and retention, and reductions in product support costs. Pluck’s WebSphere Commerce integration assets include (1) a toolkit that dramatically simplifies the delivery of commerce-centric Pluck features like Single Sign On, Ratings and Reviews, Forums and Profiles into WebSphere Commerce-powered Web pages (and that can be extended to the Pluck platform’s other applications and features) and (2) a complete sample Pluck deployment customized and branded for the Aurora Store site.

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Reevoo

Reevoo is a pioneer of Ratings & Reviews services for multichannel brands and retailers. We help our clients harness the Voice of the Customer and put it to work across the purchase journey.

Using the Reevoo widgets on WebSphere Commerce Composer, businesses can drag and drop genuine customer reviews onto their website in seconds. Reviews can be added either as badges showing a score and a link to read reviews, or embedded directly onto web pages to improve search engine results positioning.

Genuine consumer reviews boost sales by an average of 18% thanks to higher conversion rates, larger orders, profitable return visits, reduced cancellations and fewer returns.

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SmartAssistant - Guided Selling

SMARTASSISSTANT is the leading technology for interactive product advice in virtually any product category.

Rather than applying faceted search techniques, which are not helpful to every shopper, SMARTASSISTANT focuses on the shoppers' individual needs and engages them in an interactive and conversational dialogue to find out about their wants, needs, preferences, situation, and lifestyle. The most suitable products or close alternatives are generated and displayed immediately.

The integration of SMARTASSISTANT makes it easy for WebSphere® Commerce clients to integrate advice and guidance into their stores and helps their shoppers make more informed, confident, and quicker purchase decisions. The omni-channel-ready solution is a strong differentiator that improves customer experience, satisfaction and retention, and has proven to help drive conversion and revenue increases.

Since 2006, SMARTASSISTANT powers leading retailers and brands worldwide with sophisticated interactive product advice.

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Vidioly - Shop with Friends

Shop with Friends brings Social Video Conversations for your online store. Shoppers can video chat with friends and co-browse products on your store to refer, decide and buy - just like visiting a real store with a group of friends or family. Online shopping made fun again.

Promote - Customers become brand promoters, when they invite Facebook, Twitter, Google+ or Email friends to your store.

Engage - Video Conversations with 9 friends discussing your products, making recommendations and creating buzz.

Convert - Higher conversion rates as trusted friends and family help shoppers to choose products in real-time.

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Content Management & Rich Media

Adobe Experience Manager - Connector by Rosetta

Rosetta, a leading Customer Engagement Agency ranked by Forrester, is at the heart of the convergence of traditional commerce transactional systems and the marketing capabilities of typical content management systems. Many organizations have separate branding and marketing sites from their transaction-driven commerce sites which causes an inconsistent shopping experience as customer’s transition between the two distinctly different sites.

To solve this problem, integrating a content management system that typically drives the marketing site and the commerce system has become paramount to building a consistent, integrated customer experience throughout the shopping lifecycle utilizing a common set of tools. Rosetta has accomplished this by integrating the IBM’s WebSphere Commerce (WC) and Adobe Experience Manager’s (AEM) content management system to provide a seamless solution to build content and commerce driven sites.

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Amplience – Interactive Media & Dynamic Media Apps

Amplience delivers profitable omni-channel retail growth through rich customer experiences. Single and multi-brand retailers use the Amplience Adaptive Media Platform (AMP) to transform their creative productivity by automating key media production and enrichment workflows. The result is compelling and engaging media at all customer touch points, optimized for responsive and adaptive mobile experiences. Amplience customers experience up to 2x improvements in conversion and double-digit uplifts in average-order-values. IBM customers using the AMP WebSphere Commerce App can implement AMP rich media into their commerce channels at low cost and risk - and improving time-to-value.

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CoreMedia - LiveContext

CoreMedia LiveContext for IBM WebSphere Commerce brings the breadth of CoreMedia's proven web content management (WCM) capabilities into the shopping experience. Removing the barrier between shop and brand experience, the solution allows marketers to provide a seamless experience across the entire buyer's journey and across all channels.

Using CoreMedia's powerful web-based editing tool Studio, marketers and content managers are empowered to increase engagement, sales and loyalty by infusing compelling, relevant and useful content across all touchpoints into the online customer experience.

The deep integration between CoreMedia's innovative information-based WCM and WebSphere Commerce brings the brand and shopping experience together into a single cohesive experience. Product information, pricing, personalization, and marketing capabilities are integrated in real-time to create dynamic online brand experiences, and all content elements can easily be incorporated back into WebSphere Commerce.

For over 17 years CoreMedia’s software has powered some of the largest, most complex global brand and media experiences worldwide.

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E-Spirit - FirstSpirit

The core of the solution is FirstSpirit™, a powerful and multi-faceted CMS application from e-Spirit. FirstSpirit features an intuitive interface that makes it easy for anyone in marketing, public relations or other lines of business to integrate attractive, interactive and personalized content into any retail website — and many other channels. With the combination of FirstSpirit and WebSphere Commerce, retail marketers can update and enhance online stores with new content using variable layouts within a defined set of corporate templates.

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FileOpen - Document Security Module

The FileOpen Document Security Module for IBM WebSphere Commerce is a fully customizable solution for digital publishers who want to protect documents distributed online. The solution prevents unauthorized document sharing with local encryption, granular access and policy controls.

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Fluid - Shoppable Media

Consumers respond to visuals. Merchandisers want more sales. In partnership with IBM WebSphere Commerce, Fluid’s Shoppable Media solutions connect commerce and visual content beautifully. Fluid helps IBM WebSphere Commerce customers take advantage of rich, on-brand digital content to turn shoppers into buyers. Fluid’s scalable on-demand platform also empowers WebSphere Commerce clients to deliver personalized shopping experiences through interactive shoppable imagery, lookbooks, digital magazines, e-catalogs, banners and videos. The value of Fluid’s integration with WebSphere Commerce is in the intuitive and easily administered visual merchandising toolkit that puts merchandising in the hands of merchandisers.

The integrated solution is designed to deliver new ways of inspiring and engaging consumers by giving them a visually comprehensive and personal online shopping experience that increases conversions, click through rates and ROI and reduces returns and development costs. Fluid’s Shoppable Media platform is deployed on and customized for the Aurora Store for easy implementation. In addition to Shoppable Media, Fluid is the leader in on-demand Product Customization Software, which is also integrated with WebSphere Commerce.

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IBM Web Content Manager

IBM Web Content Manager is designed to accelerate web content development and deployment through Internet, intranet and extranet sites. This software enables users to create and publish content while IT retains control. Through advanced personalization, IBM Web Content Manager delivers the right information to the right audience when needed, providing an exceptional customer experience.

Integrating Web Content Manager and WebSphere Commerce, enables business users to manage the entire content creation and deployment process without intervention from technical support. The integration enables business users to manage creation, editing, approval, and publication of store page content in WebSphere Commerce using Web Content Management.

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Invodo - Video

Video is a proven way to increase shopper conversion rate, average order value, and organic search ranking. Invodo is the leading provider of full-service ecommerce video programs to retailers and manufacturing brands. Invodo builds content strategy, produces video at retail scale, streams video to ecommerce websites, and measures return on investment.

Invodo for IBM WebSphere Commerce enables merchandisers to quickly and flexibly add product demonstration, how-to, brand, and support video to any point in their WebSphere Commerce stores without IT intervention and costs. Further, the Invodo Platform collects video engagement and sales influence data to prove ROI and advise on-going optimization of video programs.

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Magnolia - CMS

Magnolia is a content management system that delivers smartphone simplicity on an enterprise-scale. It allows organizations to orchestrate online services, sales and marketing across all digital channels, maximizing the impact of every touch point. Magnolia clients include Airbus, Virgin America and Nissan. Magnolia International Ltd. is headquartered in Basel, Switzerland, with offices around the globe. Full service, support, implementation, consulting and training for enterprise clients are delivered by Magnolia in collaboration with its international network of qualified partners.

Magnolia’s integration with IBM’s WCS amplifies the power of an organization’s digital commerce presence by creating powerful and flawless shopping experiences. The integration with IBM’s Digital Analytics helps marketing teams learn more about their audience, so they can optimize and target their message to make it as relevant as possible.

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Smart Merchandiser

Smart Merchandiser is a business user tooling that has been developed and integrated with WebSphere Commerce. It can be launched as a separate web application or as a link from Management Center and leverages WebSphere Commerce authorization. It also leverages powerful IBM Web Analytics and visual product display to enable better-informed, real-time online merchandising decisions for IBM WebSphere Commerce storefronts. The only solution of its kind, Smart Merchandiser eliminates time-consuming manual processes that were previously required to enable online merchandisers to effectively position products based on current promotions, trends, specific product attribute popularity, conversion rates, inventory and social metrics.

With a ready-made solution, ecommerce merchandisers can quickly and easily deploy Smart Merchandiser without the long development and deployment times that come with custom solutions. The result is improved web site layouts, better online customer experiences, improved ability to respond to changing markets, increased sales and improved worker productivity.

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Order Management & Fulfillment

Centiro

Centiro's IBM-validated Ready for Smarter Commerce solution allows IBM® WebSphere Commerce customers to integrate with Centiro, a leading-edge cloud-based supply chain solution for delivery management. Centiro believes in empowering logistics for successful companies and our solution is used by finer supply chains in more than 65 countries.

With us, a retailer, brand manufacturer or logistics service provider can think global, yet offer customers a consistent and personalized experience for first- and last mile delivery and returns. E-commerce, in store, from warehouse or drop-shipped from a network of vendors. It's a plug-and-play setup offering a world-class portfolio of carrier networks; from straightforward shipping labelling solutions and carrier management, through harmonized tracking, event management, and capacity scheduling for home delivery and service offerings.

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Deliv – Same Day Delivery

If you were offered same day delivery for the price of standard 3-5 day shipping, you’d be delighted. Obviously. Deliv bridges the last mile gap between retailers and customers. This new delivery option is easily added into existing ecommerce site or in store checkout and gives shoppers more — a great deal more — choice and convenience. Deliv enables the ultimate customer experience. Items when you want them. Where you want them. In a predictable and convenient manner.

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IBM Sterling Order Management

IBM Sterling Order Management provides a centralized inventory, order promising and fulfillment hub to support omni-channel fulfillment. It helps enterprises increase fill rates and inventory turns, reduce markdowns, improve customer loyalty and increase share of wallet. IBM Sterling Order Management enables you to make better decisions about how to promise and fulfill customer orders, resulting in improved profitability and customer satisfaction.

WebSphere Commerce can interact with any external Distributed Order Management (DOM) solution. Using WebSphere Commerce DOM integration with Sterling Commerce and Sterling Selling and Fulfillment Suite (SSFS) as a starting point and as building blocks for your integration scenarios.

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Omni-Channel – In-Store & Mobile

CrossView - Cross Channel Commerce

CrossView offers solutions for all retail channels, including web, stores, contact centers, catalogs, kiosks, mobile commerce and social media. With CrossView and IBM Websphere Commerce, retailers can bring together and manage diverse sales channels efficiently to provide consistent, compelling experiences to customers no matter which channel they choose.

WebSphere Commerce provides the transaction engine and CrossView extends the business logic of WebSphere Commerce to enable cross-channel functionality including a single view of the customer, orders, products and pricing. CrossView's solution provides a buy in any channel, fulfill in any channel model to support the optimal cross-channel experience for the customer.

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LightningBuy

LightningBuy, the Single Click Mobile Checkout provider, enables IBM's customers to extend mobile shopping opportunities across channels, marketing programs, and advertising campaigns.

With LightningBuy merchants sell directly from mobile email, Facebook, Twitter, Pinterest, Google Search, or any ad unit with just one line of code. They don’t even need a mobile site or app to sell with a single click from mobile devices. It’s a shopping cart that can be connected to any marketing program or advertising campaign.

As a result of Lightning Buy's validated integration with WebSphere Commerce, customers can implement a single click mobile checkout in as little as 10 days. There's no IT work to do for WebSphere Commerce customers. Just send your logo and product feed and LightningBuy does the rest.
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PointSource - Mobile Commerce Solution and Worklight Adapter

PointSource created a mobile store front that enhanced the brand of a major U.S. Electronics retailer by providing customers with a personalized shopping experience. Customers are able to search product information, price compare and receive targeted promotions. PointSource utilized mobile user-experience experts to ensure an intuitive and seamless cross device experience was delivered. Studying information architecture and creating a content strategy was critical for success.

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Trilibis

Trilibis is a software technology company that simplifies multi-device web development for consumer brands, enterprises and OEM customers.

Trilibis’ SNOW® IO module is an image optimization solution that improves performance and bandwidth utilization for image-heavy responsive web sites.

This web server plug-in is a comprehensive, easy-to-deploy software solution that speeds up load times of image-heavy responsive web pages. SNOW IO is installed as a simple add-on module to WebSphere Commerce and consists of two distinct components. First, there is an Image Resizer module that is installed on the servers where the image files reside. It is executed once, or as needed, to resize all images and organize them in the appropriate folders. It can be configured to run periodically using a Scheduler, so that any new images can be resized automatically. Second, the Image Delivery module, which resides on WebSphere Commerce’s web servers, automatically detects the end user’s device, and serves only the image optimized for that device. SNOW IO requires zero programming and code maintenance, and guarantees delivery of the lightest possible page weight resulting in faster load times.

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Payments, Pricing & Tax

Avalara - AvaTax

Avalara and SysIQ, a Premier IBM Business Partner, have partnered to provide the easiest way for you to accurately calculate and file sales tax within IBM WebSphere Commerce. Avalara AvaTax™ is a cloud-based solution that eliminates ongoing maintenance and support, gives you precise tax calculations, and allows instant access to reporting. We’ll even file for you!

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Chase Paymentech - Payment Gateway

Chase Paymentech, Inc. a subsidiary of JPMorgan Chase, is a global leader in payment processing. They partner with merchants to provide the very best in secure, easy-to-use payment solutions. In 1999, Paymentech became the nation's second largest merchant processor based on transactions when it combined with Bank One Payment Services. Paymentech manages its own direct links to Visa and MasterCard, and it operates under its own specific Bank Identification Number and Interbank Card Association Number.

They have been in the business for more than 25 years, and can offer merchants multiple easy-to-accept payment methods, such as credit and debit cards, gift cards, international payments, and electronic check processing.

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IBM Operational Decision Manager

The WebSphere ILOG JRules BRMS is the market-leading Business Rule Management System, providing both collaborative rule management for business teams and robust, scalable and precise rule execution. Examples are payment rules, pricing rules, promotion rules, loyalty rules, and so on. The nature of these rules is such that they may change frequently and can be complex and dynamic. This is where WebSphere Commerce can be integrated with ILOG BRMS to manage these business rules. This approach also enables an enterprise-wide central repository of business rules that other applications can also use.

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Klarna - Checkout and Invoice

Klarna is Europe’s leading provider of invoice-based payment solutions for e-commerce. Klarna’s safer and simpler buying process increases your sales by letting your customers shop using only top-of-mind information and pay after they’ve received the goods. Klarna also assumes all potential risks, guaranteeing that you always get paid. Today, Klarna handles over 13 million consumers and is offered by over 18,000 e-stores in 7 countries. How do you benefit?

  • Increase your sales – The Klarna maximizes your conversion rate by making it safer and simpler for your customers to shop.
  • Absolutely no risk – Klarna assumes all potential risks, and guarantees you always get paid.
  • Easy to integrate and use – Klarna Plugin for IBM Websphere makes it easy to integrate and get started. And our automated invoices mean less administration.

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Taxware - Sales and Use Tax System

To build and maintain a highly secure e-commerce site with a worldwide tax calculation process, you can integrate WebSphere Commerce with Taxware, a third-party tax calculation system. Taxware and its TaxWareLink package enable integration with WebSphere Commerce by implementing the tax integration API, a set of task commands called by the order component to communicate with the third-party tax calculation system when the tax integration feature is enabled.

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Product Management & Configuration

Fluid

Everybody wants what nobody else has. Fluid has the customization expertise and software for WebSphere Commerce customers to give their consumers exactly what they want. In partnership with IBM, Fluid’s Product Customization platform gives WebSphere Commerce customers access to a flexible platform that lets consumers design a custom product from scratch and/or visually mix, match and bundle products. The value of Fluid’s integration with WebSphere Commerce is in the intuitive and easily administered customization toolbox where marketers can track consumer preferences in real time and add attributes so consumers always have access to the most in demand choices, regardless of season. The integrated solution is designed to differentiate WebSphere Commerce customers online shopping experiences and drive unparalleled conversion, increase average order value and engagement on site, combat showrooming and strengthen margins. In addition to Product Customization, Fluid’s Shoppable Media platform is also integrated with WebSphere Commerce.

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IBM InfoSphere Master Data Management (Advanced Catalog Management)

IBM InfoSphere Master Data Management is a complete, flexible, and proven MDM solution that creates trusted views to improve operational business processes, big data and analytics. InfoSphere MDM supports all domains, architectural styles, and use cases across all industries offering quick time to value through pre-built and customizable data models and business services. Capabilities such as Advanced Catalog Management provide eCommerce catalogs supported by WebSphere Commerce through an accelerated solution with a data model, business process workflows, and integration components tailored for WebSphere Commerce.

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IBM Sterling Configurator

IBM Sterling Configurator equips enterprises with the ability to identify, configure and select relationships between complex products, services and bundles based upon end-user needs. Sterling Configurator can directly support prospects and customers configuration of complex products and services from self-service web storefronts running IBM WebSphere Commerce, as well as support call center representatives, partners, and sales, helping them to more quickly create correct and compelling quotes. Users can better sell the most complex products and services and help ensure their customers and partners get the right solution or bundle that will satisfy their requirements virtually every time.

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Informatica

Rich product data closes the sale. Informatica Product Information Management (PIM) is the central master data platform that is used to provide consistently accurate and rich product information to multiple channels such as web sites, print catalogs, ERP systems and electronic date feeds to trading partners in multiple languages in a cost effective manner. It also helps organizations across multiple verticals (for e.g Retail, Distribution, Manufacturing, Financial etc) speed up the time to market and accelerates marketing efficiency.

The value of Informatica Product Information management prepackaged integration to Websphere Commerce customers is the following:

  • Eliminate the number of integrations from multiple applications from a product data perspective; thereby reduce the need for WCS to deal with data management tasks and increase flexibility to deal with large volumes of data
  • Easily adapt to new categories, products and management multiple seasonal catalogs
  • Allow to build and grow a marketplace
  • Reduce order disputes, customer returns and improve customer satisfaction
  • Increased stickiness of the customer due to consistent product data irrespective of channel of use
  • Reduce cost of doing business and increase revenue

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Search Optimization

BloomReach - Organic Search

BloomReach’s core technology, the Web Relevance Engine (WRE), harnesses the power of big data, machine learning and natural language processing to match relevant products to consumers at scale. The WRE continuously predicts and adapts in real time to changes in consumer behavior, queries, site content, competitive content and inventory. As an IBM WebSphere Commerce Commerce customer, you can now leverage the power of relevance by configuring the pre-installed Bloomreach Organic Search widgets available through the WebSphere Commerce Page Layout tool which provide (i) Related Searches and/or (ii) Related Products.

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BloomReach - Search, Navigation and Personalization (SNAP)

BloomReach SNAP delivers personalized experiences across devices combining search, navigation and recommendations for each visitor. The SNAP solution tunes into each customer’s intent, matches it with content and empowers your experts with both tools and machine learning technology to automate traditionally manual activities. SNAP eliminates data silos; endless rule creation and your site will understand and respond to your customer’s changing context.

As an IBM WebSphere Commerce customer, you can use the WebSphere Commerce Search Connector in conjunction with the prebuilt BloomReach SNAP solution integration to achieve faster time to market.

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LivePerson

LivePerson enables companies to deliver rich, personalized engagement experience based on greater visitor intelligence:

  • Increase conversions by over 20%
  • Increase AOVs by over 35% through cross-sells and upsells
  • Increase customer satisfaction and loyalty 

Integrating LivePerson with WebSphere Commerce enables IBM customers to maximize sales and revenue opportunities by proactively targeting the right visitor, with the right content, at the right time:

  • Consistent brand experience across website
  • Enhanced monitoring of visitor behavior
  • Detailed customer, product, and cart data is passed to agents
  • Visitors can be automatically engaged based on specific, real-time behavior
  • Simplified, turn-key deployment
  • “Out of the box” use cases, including: Bounce Prevention, Cart Abandonment, and more

Learn more:

Analytics & Business IntelligenceAnalytics & Business Intelligence

IBM Advanced Social Analytics Platform1 2
IBM Digital Analytics1
IBM Tealeaf Customer Experience Management1


Campaign Management & MarketingCampaign Management & Marketing

IBM Product Recommendations1


Community, Social & Customer EngagementCommunity, Social & Customer Engagement

Bazaarvoice - Conversations1 2
Genesys - ConnectMe1 2

LivePerson - Live Engage1
OpinionLab - Customer Feedback1 2
Pluck1 2
Reevoo - Ratings and Reviews1 2
SmartAssistant - Guided Selling1 2
Vidioly - Shop with Friends1 2


Content Management & Rich MediaContent Management & Rich Media

Adobe Experience Manager - Connector by Rosetta1
Amplience – Interactive Media & Dynamic Media Apps1 2

CoreMedia - LiveContext1 2
E-Spirit - FirstSpirit1
FileOpen - Document Security Module1
Fluid - Shoppable Media1 2
IBM Web Content Manager1
Invodo - Video1 2
Magnolia – CMS1
Smart Merchandiser1


FulfillmentOrder Management & Fulfillment

Centiro – Ecommerce Delivery Management1
Deliv – Same Day Delivery1 2

IBM Sterling Order Management1


In-store, Mobile & Omni-ChannelOmni-Channel – In-Store & Mobile

CrossView - Cross Channel Commerce1
LightningBuy - Single Click Mobile Checkout1

PointSource - Mobile Commerce Solution and Worklight Adapter1
Trilibis - SNOW Image Optimizer1


Payments, Pricing & TaxPayments, Pricing & Tax

Avalara - AvaTax™1
Chase Paymentech - Payment Gateway1

IBM Operational Decision Manager1
Klarna - Checkout and Invoice1
Taxware - Sales and Use Tax System1


Product Management & ConfigurationProduct Management & Configuration

Fluid - Product Customization1 2
IBM InfoSphere Master Data Management (Advanced Catalog Management)1

IBM Sterling Configurator1
Informatica - Product Information Management1

Stibo Systems - STEP1


Search OptimizationSearch Optimization

BloomReach - Organic Search1 2
BloomReach - Search, Navigation and Personalization (SNAP)1

IBM Digital Analytics

IBM Digital Analytics is the analytics center that fuels the IBM Digital Marketing Optimization Suite. Your enterprise can gain a competitive edge by benefitting not just from state-of-the-art analytics, but also from comparative benchmarks and knowledge of how the best performers are achieving their successes.

Digital Marketing Optimization for WebSphere Commerce provides e-commerce managers, marketers and merchandisers with a clear view of web site performance and visitor digital behaviors to capture more value. With built-in integrations between IBM Digital Analytics, Digital Marketing Optimization and WebSphere Commerce, you can quickly and effectively offer visitors a cohesive and relevant brand experience across digital channels – throughout the buying process.

Learn more:

IBM Tealeaf Customer Experience Management

IBM Tealeaf Customer Experience Management solutions help customer-centric organizations deliver a better digital customer experience. Using groundbreaking technology, IBM Tealeaf solutions capture and record every digital customer interaction, and how the site or application responds in real-time. By capturing every customer visit, IBM Tealeaf solutions visualize the qualitative details of every single interaction, uniquely helping businesses understand user actions and unexpected business results. This rich customer experience dataset then fuels quantitative assessments of the negative business impact that results from customer’s online or mobile struggles, and helps prioritize opportunities for improvement and innovation.

Learn more:

IBM Marketing Center

IBM Marketing Center is an all-in-one, intuitive solution for web and mobile sites that combines digital analytics data with real-time marketing execution. Solution capabilities include web testing, email marketing, and site personalization.

As customers and prospects interact with websites and digital marketing programs, they share valuable information about their individual interests, needs, and intentions. IBM Marketing Center enables marketers to use this valuable information and to respond quickly with personalized site content, emails, and list-targeting programs.

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IBM Product Recommendations

IBM Product Recommendations, formerly Coremetrics Intelligent Offer, automatically generates personalized product recommendations based on each customer's current and historical shopping interests, current trends, and business rules. IBM Product Recommendations helps you present the most relevant, effective and timely recommendations for wherever your customers or prospects are in the buying process.

Learn more:

Reevoo

Reevoo is a pioneer of Ratings & Reviews services for multichannel brands and retailers. We help our clients harness the Voice of the Customer and put it to work across the purchase journey.

Using the Reevoo widgets on WebSphere Commerce Composer, businesses can drag and drop genuine customer reviews onto their website in seconds. Reviews can be added either as badges showing a score and a link to read reviews, or embedded directly onto web pages to improve search engine results positioning.

Genuine consumer reviews boost sales by an average of 18% thanks to higher conversion rates, larger orders, profitable return visits, reduced cancellations and fewer returns.

Learn more:

Reevoo

Reevoo is a pioneer of Ratings & Reviews services for multichannel brands and retailers. We help our clients harness the Voice of the Customer and put it to work across the purchase journey.

Using the Reevoo widgets on WebSphere Commerce Composer, businesses can drag and drop genuine customer reviews onto their website in seconds. Reviews can be added either as badges showing a score and a link to read reviews, or embedded directly onto web pages to improve search engine results positioning.

Genuine consumer reviews boost sales by an average of 18% thanks to higher conversion rates, larger orders, profitable return visits, reduced cancellations and fewer returns.

Learn more:

SMARTASSISSTANT

SMARTASSISSTANT is the leading technology for interactive product advice in virtually any product category. 

Rather than applying faceted search techniques, which are not helpful to every shopper, SMARTASSISTANT focuses on the shoppers' individual needs and engages them in an interactive and conversational dialogue to find out about their wants, needs, preferences, situation, and lifestyle. The most suitable products or close alternatives are generated and displayed immediately. 

The integration of SMARTASSISTANT makes it easy for WebSphere® Commerce clients to integrate advice and guidance into their stores and helps their shoppers make more informed, confident, and quicker purchase decisions. The omni-channel-ready solution is a strong differentiator that improves customer experience, satisfaction and retention, and has proven to help drive conversion and revenue increases.

Since 2006, SMARTASSISTANT powers leading retailers and brands worldwide with sophisticated interactive product advice.

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Vidioly

Shop with Friends brings Social Video Conversations for your online store. Shoppers can video chat with friends and co-browse products on your store to refer, decide and buy - just like visiting a real store with a group of friends or family. Online shopping made fun again.

Promote - Customers become brand promoters, when they invite Facebook, Twitter, Google+ or Email friends to your store.  

Engage - Video Conversations with 9 friends discussing your products, making recommendations and creating buzz.

Convert - Higher conversion rates as trusted friends and family help shoppers to choose products in real-time.

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E- Spirit

The core of the solution is FirstSpirit™, a powerful and multi-faceted CMS application from e-Spirit. FirstSpirit features an intuitive interface that makes it easy for anyone in marketing, public relations or other lines of business to integrate attractive, interactive and personalized content into any retail website — and many other channels. With the combination of FirstSpirit and WebSphere Commerce, retail marketers can update and enhance online stores with new content using variable layouts within a defined set of corporate templates.

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IBM Sterling Order Management

IBM Sterling Order Management provides a centralized inventory, order promising and fulfillment hub to support omni-channel fulfillment. It helps enterprises increase fill rates and inventory turns, reduce markdowns, improve customer loyalty and increase share of wallet. IBM Sterling Order Management enables you to make better decisions about how to promise and fulfill customer orders, resulting in improved profitability and customer satisfaction.

WebSphere Commerce can interact with any external Distributed Order Management (DOM) solution. Using WebSphere Commerce DOM integration with Sterling Commerce and Sterling Selling and Fulfillment Suite (SSFS) as a starting point and as building blocks for your integration scenarios.

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CrossView

CrossView offers solutions for all retail channels, including web, stores, contact centers, catalogs, kiosks, mobile commerce and social media. With CrossView and IBM Websphere Commerce, retailers can bring together and manage diverse sales channels efficiently to provide consistent, compelling experiences to customers no matter which channel they choose.

WebSphere Commerce provides the transaction engine and CrossView extends the business logic of WebSphere Commerce to enable cross-channel functionality including a single view of the customer, orders, products and pricing. CrossView's solution provides a buy in any channel, fulfill in any channel model to support the optimal cross-channel experience for the customer.

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Chase Paymentech

Chase Paymentech, Inc. a subsidiary of JPMorgan Chase, is a global leader in payment processing. They partner with merchants to provide the very best in secure, easy-to-use payment solutions. In 1999, Paymentech became the nation's second largest merchant processor based on transactions when it combined with Bank One Payment Services. Paymentech manages its own direct links to Visa and MasterCard, and it operates under its own specific Bank Identification Number and Interbank Card Association Number.

They have been in the business for more than 25 years, and can offer merchants multiple easy-to-accept payment methods, such as credit and debit cards, gift cards, international payments, and electronic check processing.

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Taxware

To build and maintain a highly secure e-commerce site with a worldwide tax calculation process, you can integrate WebSphere Commerce with Taxware, a third-party tax calculation system. Taxware and its TaxWareLink package enable integration with WebSphere Commerce by implementing the tax integration API, a set of task commands called by the order component to communicate with the third-party tax calculation system when the tax integration feature is enabled.

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Klarna

Klarna is Europe’s leading provider of invoice-based payment solutions for e-commerce. Klarna’s safer and simpler buying process increases your sales by letting your customers shop using only top-of-mind information and pay after they’ve received the goods. Klarna also assumes all potential risks, guaranteeing that you always get paid. Today, Klarna handles over 13 million consumers and is offered by over 18,000 e-stores in 7 countries.
How do you benefit?

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IBM InfoSphere Master Data Management (Advanced Catalog Management)

IBM InfoSphere Master Data Management is a complete, flexible, and proven MDM solution that creates trusted views to improve operational business processes, big data and analytics. InfoSphere MDM supports all domains, architectural styles, and use cases across all industries offering quick time to value through pre-built and customizable data models and business services. Capabilities such as Advanced Catalog Management provide eCommerce catalogs supported by WebSphere Commerce through an accelerated solution with a data model, business process workflows, and integration components tailored for WebSphere Commerce.

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IBM Web Content Manager

IBM Web Content Manager is designed to accelerate web content development and deployment through Internet, intranet and extranet sites. This software enables users to create and publish content while IT retains control. Through advanced personalization, IBM Web Content Manager delivers the right information to the right audience when needed, providing an exceptional customer experience.

Integrating Web Content Manager and WebSphere Commerce, enables business users to manage the entire content creation and deployment process without intervention from technical support. The integration enables business users to manage creation, editing, approval, and publication of store page content in WebSphere Commerce using Web Content Management.

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IBM Sterling Configurator

IBM Sterling Configurator equips enterprises with the ability to identify, configure and select relationships between complex products, services and bundles based upon end-user needs. Sterling Configurator can directly support prospects and customers configuration of complex products and services from self-service web storefronts running IBM WebSphere Commerce, as well as support call center representatives, partners, and sales, helping them to more quickly create correct and compelling quotes. Users can better sell the most complex products and services and help ensure their customers and partners get the right solution or bundle that will satisfy their requirements virtually every time.

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Informatica

Rich product data closes the sale. Informatica Product Information Management (PIM) is the central master data platform that is used to provide consistently accurate and rich product information to multiple channels such as web sites, print catalogs, ERP systems and electronic date feeds to trading partners in multiple languages in a cost effective manner. It also helps organizations across multiple verticals (for e.g Retail, Distribution, Manufacturing, Financial etc) speed up the time to market and accelerates marketing efficiency.

The value of Informatica Product Information management prepackaged integration to Websphere Commerce customers is the following:

  • Eliminate the number of integrations from multiple applications from a product data perspective; thereby reduce the need for WCS to deal with data management tasks and increase flexibility to deal with large volumes of data
  • Easily adapt to new categories, products and management multiple seasonal catalogs
  • Allow to build and grow a marketplace
  • Reduce order disputes, customer returns and improve customer satisfaction
  • Increased stickiness of the customer due to consistent product data irrespective of channel of use
  • Reduce cost of doing business and increase revenue

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Adobe Experience Manager - Connector by Rosetta

Rosetta, a leading Customer Engagement Agency ranked by Forrester, is at the heart of the convergence of traditional commerce transactional systems and the marketing capabilities of typical content management systems.  Many organizations have separate branding and marketing sites from their transaction-driven commerce sites which causes an inconsistent shopping experience as customer’s transition between the two distinctly different sites.

To solve this problem, integrating a content management system that typically drives the marketing site and the commerce system has become paramount to building a consistent, integrated customer experience throughout the shopping lifecycle utilizing a common set of tools.  Rosetta has accomplished this by integrating the IBM’s WebSphere Commerce (WC) and Adobe Experience Manager’s (AEM) content management system to provide a seamless solution to build content and commerce driven sites.

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IBM Operational Decision Manager

The WebSphere ILOG JRules BRMS is the market-leading Business Rule Management System, providing both collaborative rule management for business teams and robust, scalable and precise rule execution. Examples are payment rules, pricing rules, promotion rules, loyalty rules, and so on. The nature of these rules is such that they may change frequently and can be complex and dynamic. This is where WebSphere Commerce can be integrated with ILOG BRMS to manage these business rules. This approach also enables an enterprise-wide central repository of business rules that other applications can also use.

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CoreMedia

CoreMedia LiveContext for IBM WebSphere Commerce brings the breadth of CoreMedia's proven web content management (WCM) capabilities into the shopping experience. Removing the barrier between shop and brand experience, the solution allows marketers to provide a seamless experience across the entire buyer's journey and across all channels.

Using CoreMedia's powerful web-based editing tool Studio, marketers and content managers are empowered to increase engagement, sales and loyalty by infusing compelling, relevant and useful content across all touchpoints into the online customer experience.

The deep integration between CoreMedia's innovative information-based WCM and WebSphere Commerce brings the brand and shopping experience together into a single cohesive experience. Product information, pricing, personalization, and marketing capabilities are integrated in real-time to create dynamic online brand experiences, and all content elements can easily be incorporated back into WebSphere Commerce.

For over 17 years CoreMedia’s software has powered some of the largest, most complex global brand and media experiences worldwide.

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BloomReach - Organic Search

BloomReach’s core technology, the Web Relevance Engine (WRE), harnesses the power of big data, machine learning and natural language processing to match relevant products to consumers at scale. The WRE continuously predicts and adapts in real time to changes in consumer behavior, queries, site content, competitive content and inventory. As an IBM WebSphere Commerce Commerce customer, you can now leverage the power of relevance by configuring the Bloomreach Organic Search widgets available through the WebSphere Commerce Page Layout tool which provide (i) Related Searches and/or (ii) Related Products and/or (iii) Thematic Pages.

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Pluck

Pluck helps IBM WebSphere Commerce clients surround their shopping environment with Social Commerce features like Ratings and Reviews, Forums, Blogs, Photo and Video Galleries, Gamification, Profiles and more. Pluck-driven community makes an IBM client’s website an interactive and engaging destination for all visitors, whether they are early stage shoppers evaluating product features, brand enthusiasts, intent-driven shoppers, or customers with product issues. The value of Pluck integration with WebSphere Commerce is measured in improved conversion rates, but also in growth in website visits and time on site, improvements in a number of measures of customer engagement and retention, and reductions in product support costs. Pluck’s WebSphere Commerce integration assets include (1) a toolkit that dramatically simplifies the delivery of commerce-centric Pluck features like Single Sign On, Ratings and Reviews, Forums and Profiles into WebSphere Commerce-powered Web pages (and that can be extended to the Pluck platform’s other applications and features) and (2) a complete sample Pluck deployment customized and branded for the Aurora Store site.

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Bazaarvoice

Bazaarvoice solutions include Bazaarvoice Conversations, Connections, Intelligence, and Media. Join more than 1,000 retailers using ratings and reviews, questions and answers, and analytics on their platform to drive sales, brand awareness and loyalty. Bazaarvoice solutions are proven to increase conversion rates, increase average order value, reduce return rates, improve customer satisfaction, as well as improve customer and product insights. Bazaarvoice for IBM Commerce Composer for WebSphere Commerce provides a set of apps in the Page Composer library to simplify integration of Bazaarvoice Conversations into the IBM Commerce platform, enabling a faster and smoother implementation process, and shortening the time to value from Bazaarvoice products.

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Genesys

Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. Genesys helps customers power optimal customer experiences that deliver consistent, seamless and personalized experiences across all touchpoints, channels and interactions.

Genesys ConnectMe for WebSphere Commerce allows customers simply to click a button and are connected directly to a live customer service agent without leaving your app or webpage. The agent can see information from your app and web page along with the full customer history, profile, and location.

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OpinionLab

The OpinionLab Customer Feedback App for IBM's WebSphere Commerce Platform is responsive in nature, easily deployed and compatible with all browsers, tablets and smartphone devices further ensuring shoppers are provided with an optimal feedback experience, with a variety of configuration options.

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Amplience

Amplience delivers profitable omni-channel retail growth through rich customer experiences. Single and multi-brand retailers use the Amplience Adaptive Media Platform (AMP) to transform their creative productivity by automating key media production and enrichment workflows. The result is compelling and engaging media at all customer touch points, optimized for responsive and adaptive mobile experiences. Amplience customers experience up to 2x improvements in conversion and double-digit uplifts in average-order-values. IBM customers using the AMP WebSphere Commerce App can implement AMP rich media into their commerce channels at low cost and risk - and improving time-to-value.

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FileOpen

The FileOpen Document Security Module for IBM WebSphere Commerce is a fully customizable solution for digital publishers who want to protect documents distributed online. The solution prevents unauthorized document sharing with local encryption, granular access and policy controls.

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Fluid

Consumers respond to visuals. Merchandisers want more sales. In partnership with IBM WebSphere Commerce, Fluid’s Shoppable Media solutions connect commerce and visual content beautifully. Fluid helps IBM WebSphere Commerce customers take advantage of rich, on-brand digital content to turn shoppers into buyers. Fluid’s scalable on-demand platform also empowers WebSphere Commerce clients to deliver personalized shopping experiences through interactive shoppable imagery, lookbooks, digital magazines, e-catalogs, banners and videos. The value of Fluid’s integration with WebSphere Commerce is in the intuitive and easily administered visual merchandising toolkit that puts merchandising in the hands of merchandisers.

The integrated solution is designed to deliver new ways of inspiring and engaging consumers by giving them a visually comprehensive and personal online shopping experience that increases conversions, click through rates and ROI and reduces returns and development costs. Fluid’s Shoppable Media platform is deployed on and customized for the Aurora Store for easy implementation. In addition to Shoppable Media, Fluid is the leader in on-demand Product Customization Software, which is also integrated with WebSphere Commerce.

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Fluid

Consumers respond to visuals. Merchandisers want more sales. In partnership with IBM WebSphere Commerce, Fluid’s Shoppable Media solutions connect commerce and visual content beautifully. Fluid helps IBM WebSphere Commerce customers take advantage of rich, on-brand digital content to turn shoppers into buyers. Fluid’s scalable on-demand platform also empowers WebSphere Commerce clients to deliver personalized shopping experiences through interactive shoppable imagery, lookbooks, digital magazines, e-catalogs, banners and videos. The value of Fluid’s integration with WebSphere Commerce is in the intuitive and easily administered visual merchandising toolkit that puts merchandising in the hands of merchandisers.

The integrated solution is designed to deliver new ways of inspiring and engaging consumers by giving them a visually comprehensive and personal online shopping experience that increases conversions, click through rates and ROI and reduces returns and development costs. Fluid’s Shoppable Media platform is deployed on and customized for the Aurora Store for easy implementation. In addition to Shoppable Media, Fluid is the leader in on-demand Product Customization Software, which is also integrated with WebSphere Commerce.

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Invodo

Video is a proven way to increase shopper conversion rate, average order value, and organic search ranking. Invodo is the leading provider of full-service ecommerce video programs to retailers and manufacturing brands. Invodo builds content strategy, produces video at retail scale, streams video to ecommerce websites, and measures return on investment.

Invodo for IBM WebSphere Commerce enables merchandisers to quickly and flexibly add product demonstration, how-to, brand, and support video to any point in their WebSphere Commerce stores without IT intervention and costs. Further, the Invodo Platform collects video engagement and sales influence data to prove ROI and advise on-going optimization of video programs.

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PointSource

PointSource is a leading digital experience firm comprised of insightful, inquisitive, and talented mobility experts. We partner with enterprises to craft intentional strategies, and develop and deliver those strategies to transform business.

PointSource created a mobile store front that enhanced the brand of a major U.S. Electronics retailer by providing customers with a personalized shopping experience. Customers are able to search product information, price compare and receive targeted promotions. PointSource utilized mobile user-experience experts to ensure an intuitive and seamless cross device experience was delivered. Studying information architecture and creating a content strategy was critical for success.

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LightningBuy

LightningBuy, the Single Click Mobile Checkout provider, enables IBM's customers to extend mobile shopping opportunities across channels, marketing programs, and advertising campaigns.

With LightningBuy merchants sell directly from mobile email, Facebook, Twitter, Pinterest, Google Search, or any ad unit with just one line of code.  They don’t even need a mobile site or app to sell with a single click from mobile devices. It’s a shopping cart that can be connected to any marketing program or advertising campaign.

As a result of Lightning Buy's validated integration with WebSphere Commerce, customers can implement a single click mobile checkout in as little as 10 days. There's no IT work to do for WebSphere Commerce customers.  Just send your logo and product feed and LightningBuy does the rest.

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Avalara

Avalara and SysIQ, a Premier IBM Business Partner, have partnered to provide the easiest way for you to accurately calculate and file sales tax within IBM WebSphere Commerce. Avalara AvaTax™ is a cloud-based solution that eliminates ongoing maintenance and support, gives you precise tax calculations, and allows instant access to reporting. We’ll even file for you!

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Stibo Systems

Stibo Systems is the global leader in Master Data Management (MDM) and Product Information Management (PIM) solutions for Ecommerce. Using Stibo Systems' STEP technology, customers can leverage their product information assets and handle the complex product-oriented workflows needed to reconcile product and cross-channel consistencies in order to meet their omni-channel needs. With expanded domain expertise, Stibo Systems we create solutions that help companies gather, manage and share customer, product, supplier and other corporate intelligence across the enterprise using a single MDM platform.

The WebSphere Commerce Adaptor provides a seamless integration of product information from STEP to WebSphere Commerce enabling long tail and endless aisle concepts.

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Stibo Systems

Stibo Systems is the global leader in Master Data Management (MDM) and Product Information Management (PIM) solutions for Ecommerce. Using Stibo Systems' STEP technology, customers can leverage their product information assets and handle the complex product-oriented workflows needed to reconcile product and cross-channel consistencies in order to meet their omni-channel needs. With expanded domain expertise, Stibo Systems we create solutions that help companies gather, manage and share customer, product, supplier and other corporate intelligence across the enterprise using a single MDM platform.

The WebSphere Commerce Adaptor provides a seamless integration of product information from STEP to WebSphere Commerce enabling long tail and endless aisle concepts.

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Magnolia

Magnolia is a content management system that delivers smartphone simplicity on an enterprise-scale. It allows organizations to orchestrate online services, sales and marketing across all digital channels, maximizing the impact of every touch point. Magnolia clients include Airbus, Virgin America and Nissan. Magnolia International Ltd. is headquartered in Basel, Switzerland, with offices around the globe. Full service, support, implementation, consulting and training for enterprise clients are delivered by Magnolia in collaboration with its international network of qualified partners.

Magnolia’s integration with IBM’s WCS amplifies the power of an organization’s digital commerce presence by creating powerful and flawless shopping experiences. The integration with IBM’s Digital Analytics helps marketing teams learn more about their audience, so they can optimize and target their message to make it as relevant as possible.

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Fluid

Everybody wants what nobody else has. Fluid has the customization expertise and software for WebSphere Commerce customers to give their consumers exactly what they want. In partnership with IBM, Fluid’s Product Customization platform gives WebSphere Commerce customers access to a flexible platform that lets consumers design a custom product from scratch and/or visually mix, match and bundle products. The value of Fluid’s integration with WebSphere Commerce is in the intuitive and easily administered customization toolbox where marketers can track consumer preferences in real time and add attributes so consumers always have access to the most in demand choices, regardless of season. The integrated solution is designed to differentiate WebSphere Commerce customers online shopping experiences and drive unparalleled conversion, increase average order value and engagement on site, combat showrooming and strengthen margins. In addition to Product Customization, Fluid’s Shoppable Media platform is also integrated with WebSphere Commerce.

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Deliv

If you were offered same day delivery for the price of standard 3-5 day shipping, you’d be delighted. Obviously. Deliv bridges the last mile gap between retailers and customers. This new delivery option is easily added into existing ecommerce site or in store checkout and gives shoppers more — a great deal more — choice and convenience. Deliv enables the ultimate customer experience. Items when you want them. Where you want them. In a predictable and convenient manner.

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IBM Advanced Social Analytics Platform (ASAP)

IBM’s ASAP is an innovations package to mine and harvest the social footprint of the consumer, and their community of trust, to deliver a more intelligent and personalized recommendation. ASAP does this by analyzing the consumer’s social intelligence, geo-spatial coordinates and historical relationship to deliver a just in time offer that captures the impulse of the consumer at the time of purchase…resulting in more sales.

IBM Research creates market changing innovation within the twelve (12) Innovation Labs around the world. The CxLab initiative is chartered with fine tuning and commercializing these innovations. The IBM WebSphere Commerce – Commerce Composer integration makes these new innovations available and actionable.

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Centiro

Centiro's IBM-validated Ready for Smarter Commerce solution allows IBM® WebSphere Commerce customers to integrate with Centiro, a leading-edge cloud-based supply chain solution for delivery management. Centiro believes in empowering logistics for successful companies and our solution is used by finer supply chains in more than 65 countries.

With us, a retailer, brand manufacturer or logistics service provider can think global, yet offer customers a consistent and personalized experience for first- and last mile delivery and returns. E-commerce, in store, from warehouse or drop-shipped from a network of vendors. It's a plug-and-play setup offering a world-class portfolio of carrier networks; from straightforward shipping labelling solutions and carrier management, through harmonized tracking, event management, and capacity scheduling for home delivery and service offerings.

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Trilibis

Trilibis is a software technology company that simplifies multi-device web development for consumer brands, enterprises and OEM customers.

Trilibis’ SNOW® IO module is an image optimization solution that improves performance and bandwidth utilization for image-heavy responsive web sites.

This web server plug-in is a comprehensive, easy-to-deploy software solution that speeds up load times of image-heavy responsive web pages. SNOW IO is installed as a simple add-on module to WebSphere Commerce and consists of two distinct components. First, there is an Image Resizer module that is installed on the servers where the image files reside. It is executed once, or as needed, to resize all images and organize them in the appropriate folders. It can be configured to run periodically using a Scheduler, so that any new images can be resized automatically. Second, the Image Delivery module, which resides on WebSphere Commerce’s web servers, automatically detects the end user’s device, and serves only the image optimized for that device. SNOW IO requires zero programming and code maintenance, and guarantees delivery of the lightest possible page weight resulting in faster load times.

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Smart Merchandiser

Smart Merchandiser is a business user tooling that has been developed and integrated with WebSphere Commerce. It can be launched as a separate web application or as a link from Management Center and leverages WebSphere Commerce authorization. It also leverages powerful IBM Web Analytics and visual product display to enable better-informed, real-time online merchandising decisions for IBM WebSphere Commerce storefronts. The only solution of its kind, Smart Merchandiser eliminates time-consuming manual processes that were previously required to enable online merchandisers to effectively position products based on current promotions, trends, specific product attribute popularity, conversion rates, inventory and social metrics.

With a ready-made solution, ecommerce merchandisers can quickly and easily deploy Smart Merchandiser without the long development and deployment times that come with custom solutions. The result is improved web site layouts, better online customer experiences, improved ability to respond to changing markets, increased sales and improved worker productivity.

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BloomReach

BloomReach SNAP delivers personalized experiences across devices combining search, navigation and recommendations for each visitor. The SNAP solution tunes into each customer’s intent, matches it with content and empowers your experts with both tools and machine learning technology to automate traditionally manual activities. SNAP eliminates data silos; endless rule creation and your site will understand and respond to your customer’s changing context.

As an IBM WebSphere Commerce customer, you can use the WebSphere Commerce Search Connector in conjunction with the prebuilt BloomReach SNAP solution integration to achieve faster time to market.

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IBM WebSphere Commerce Technology Partner Program Categories

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IBM WebSphere Commerce Technology Partner Program Categories

IBM WebSphere Commerce Technology Partner Program Categories.

 

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