Access Technical Support

For SaaS products, the best approach for contacting support is the IBM Client Success Portal. To access, use the Support login below:

SaaS products include:

  • Sterling B2B Collaboration Network
  • Sterling B2B Collaboration Network
  • Sterling Data Synchronization Manager
  • Sterling Supplier Portal
  • Sterling Transportation Management System
  • Sterling Web Forms

On Premise Products include:

  • Sterling Connect including Sterling Secure Proxy, Sterling Control Center (MFT)
  • Sterling Gentran, Sterling B2B Integrator, Sterling File Gateway (B2B)
  • Sterling Selling and Fulfillment Suite (SFS, MCF, MCS)

Use the IBM Support Portal for all on premise products.

Questions about support?

Sterling B2B Services – Collaboration Network