Get world-class support for all your Sterling Commerce products.

Sterling Commerce has now completed the transition to IBM for support. Technical support transitioned to the IBM Support process and tools on 1 February 2012.

Access Technical Support

For SaaS products, the best approach for contacting support is the IBM Client Success Portal. To access, use the Support login below:

Link resides outside

Link resides outside

SaaS products include:

On Premise Products include:

Use the IBM Support Portal for all on premise products.

Questions about support?

Sterling B2B Services – Collaboration Network

Sterling B2B Services (which include hosted translation services)

Sterling Supply Chain Visibility and Sterling Supply Chain Visibility Vendor Compliance, Sterling Supplier Portal

Sterling Web Forms

Sterling Data Synchronization Manager

Sterling Transportation Management System

Sterling B2B Integration Services