Get world-class support for all your Sterling Commerce products.
Sterling Commerce has now completed the transition to IBM for support. Technical support transitioned to the IBM Support process and tools on 1 February 2012.
Access Technical Support
For SaaS products, the best approach for contacting support is the IBM Client Success Portal. To access, use the Support login below:
SaaS products include:
On Premise Products include:
Use the IBM Support Portal for all on premise products.
Questions about support?
Sterling B2B Services – Collaboration Network
Sterling B2B Services (which include hosted translation services)
Sterling Supply Chain Visibility and Sterling Supply Chain Visibility Vendor Compliance, Sterling Supplier Portal
Sterling Web Forms
Sterling Data Synchronization Manager
Sterling Transportation Management System
Sterling B2B Integration Services