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David NourDavid Nour,
CEO, The Nour Group, Inc.,
Sr. Mgmt. Advisor

David Nour's bio

Guest Speaker

Sir TerrySir Terry Leahy,
Former CEO of Tesco

Sir Terry Leahy's bio

Guest Speaker

Jeremy GutscheJeremy Gutsche,
Speaker, Social Media Consultant

Jeremy Gutsche's bio

Guest Speaker

Karren BradyKarren Brady,
Vice Chairman of West Ham United Football Club

Karren Brady's bio

Smarter Commerce: Your customer in context.

Today’s customers are smarter. They decide when, where and how the buying process begins and ends, and who will be part of it. They are mobile and social – connecting with you and each other – and have high expectations. Winners take loyal customers and make them advocates. They maximize every moment in the customer journey by creating and delivering intuitive customer interactions with a smarter approach to commerce. From adaptive procurement to supply management, to personalized marketing and seamless cross-channel sales, to relevant and responsive customer service, find out how to deliver a delightful customer experience every time, in every context.

Tuesday: 18 June

Wednesday: 19 June

Thursday: 20 June

In this exciting opening general session, learn how to engage with your customer in context, predicting their needs, preferences and intentions to deliver seamless, intuitive customer interactions. Find out how leading clients are making the most of their Buy, Market, Sell and Service processes to create a customer journey that leads to great results.

Keynote Speakers:

Craig Hayman,General Manager,IBM Software Industry Solutions Craig Hayman
General Manager, Industry Solutions, IBM Software Group
Read Biography
Manoj Sexana Manoj Saxena
General Manager, Watson Solutions, IBM Software Group
Read Biography
Scott Mckinley Scott McKinley
Executive Vice President, Innovation for Nielsen
Read Biography
Sir Terry Leahy Sir Terry Leahy
Former CEO of Tesco
Read Biography

In this compelling general session, learn how to look beyond segments and demographics to provide the right offers, services and information at exactly the right moment. Leaders will share how they leverage insights to predict customer desires, and collaborate across the enterprise and with their partners and suppliers to deliver new customers, happier customers, higher sales and greater profit.

Keynote Speakers:

Jon Iwata Jon Iwata
Senior Vice President, Marketing and Communications
Read Biography

Customer Panelists:

Jan Martin Jan Martin Witbreuk
Executive Vice President – IS&S Global Solutions, Ceva Logistics
Read Biography
Alexander van Slooten Alexander van Slooten
Marketing Director, Wehkamp
Read Biography
Simon MichellSimon Michell
CFO, Tally Weijl
Read Biography

Jan Martin Mark Edwards
Global Procurement Manager, Chemicals & Packaging, BP Lubricants
Read Biography


Karren Brady Karren Brady
Vice Chairman of West Ham United Football Club
Read Biography

In the closing general session, learn about the latest innovations in big data, mobile, social and cloud that can help you grow revenue and profits. By delivering delightful customer experiences every time, you can turn customers into advocates. The Smarter Commerce Awards will be presented to five leading companies that have engaged their customers in new ways to achieve extraordinary results.

Keynote Speakers:

Paul Papas Paul Papas
Global Leader, Smarter Commerce, IBM Global Business Services Solutions
Read Biography
wendy Clark Wendy Clark
Senior Vice President, Global Sparkling Brand Center, The Coca-Cola Company
Read Biography
Michelle Unger Michelle Rohde Unger
Industry Solutions Sales, Europe
Read Biography
Jeremy Gutsch Jeremy Gutsche
Speaker, Social Media Consultant
Read Biography
Simon MichellSimon Michell
CFO, Tally Weijl

Simon is a Chartered Accountant by training but now has over 18 years experience in Fashion retailing with Tally Weijl and New Look Group.

During 13 years at New Look Simon held a number of positions, including the final 5 years based our of Paris with their then newly acquired French subsidiary Mim, and with the international expansion of the New Look Brand.

Now CFO of Tally Weijl since 2008, Simon has responsibility for Finance, IT & Logistics. Tally Weijl today operates 780+ stores in 30+ countries , 300 Corners, Wholesale & Ecommerce, and supports this through 4 Distribution centres and a number of offices in Europe and the far East. Simon is based at the Head Office in Basel.

Alexander van SlootenAlexander van Slooten
Marketing Director, Wehkamp

Alexander van Slooten is Marketing Director of, the largest online retailer in the Netherlands. He is responsible for the marketing strategy and is in the lead of the marketing department, including disciplines as Internet Marketing, E-mail Marketing and Marketing Intelligence. Another part of marketing is Web Development department; this team builds and maintains the e-commerce platform. Before his career at Alexander worked at Veronica and SBS Broadcasting where he was responsible for all the new media activities. Alexander graduated in Company Law at the Utrecht University and is since 1997 active in the internet/new media branch.

Jan MartinJan Martin Witbreuk
Executive Vice President – IS&S Global Solutions

Jan Martin joined CEVA on 1st October 2007. He is for CEVA currently based in The Netherlands.

During his first 3 years at CEVA Witbreuk started as the global leader for the Technology and Industrial sectors. Witbreuk created a new CEVA global 4pl business unit known today as CEVA’s Supply Chain Solutions organization before taking up his current role in 2012 as Executive Vice President – IS&S Global Solutions with responsibility for all global applications.

Prior to CEVA, Witbreuk has held a position of Vice President Technology Business & Product Development for DHL Exel Supply Chain in EMEA. Between 1997 and 2004 Witbreuk has held a variety of positions with JDA/Manugistics, including Managing Director South East Asia, and Group Vice President South-West Europe. Before joining JDA/Manugistics he was senior consultant at CapGemini. He started his career in The Netherlands at VOPAK’s 3PL business unit, currently part of DHL.

During his international career he has lived with his family for a period of ten years in New Zealand, Australia, Singapore and Belgium.

He holds a Master of Science Degree in Business Administration from the University of Groningen in The Netherlands.

Mark EdwardsMark Edwards
Executive Vice President, Innovation for Nielsen

Mark joined the Castrol Lubricants business in 1987 as a Chemist, developing and supporting Lubricants across a diverse portfolio of technology ranging from Brake Fluids to Engine oils and from Hydraulic Oils to Aviation Turbine Lubricants.

After 10 years in technology, and a year in Marketing, Mark moved to the Lubricants procurement team just prior to the purchase of Castrol by BP. Post-acquisition Mark has held many procurement roles, leading a number of teams, and managing a variety of purchasing categories as well as building procurement capability for the organisation. In 1997, Mark led a transformation programme to build capability across purchasing the in BP Lubricants business. This programme has fundamentally changed the way in which procurement delivers value to the business and aligns with stakeholders internally and externally.

Mark, a member of the current procurement leadership with BP Lubricants is now accountable for two diverse and complex sectors - Chemicals and Packaging where he leads global teams undertaking the purchasing in these areas.

Mark has additionally significant experience of private sector procurement in his role as Cabinet Member for Finance at Swindon Borough Council where he was accountable for all spend across the authority for over 5 years.

Mark is married to Debbie and has four Children Alexandra (14), Samuel (12), Jacob (3) and Charlotte (1).

Scott McKinleyScott McKinley
Executive Vice President, Innovation for Nielsen

Scott McKinley is Executive Vice President, Innovation for Nielsen, where he leads Nielsen’s Innovation Lab in collaboration with the Stanford Graduate School of Business. The Innovation Lab serves to identify new opportunities for innovation in advertising effectiveness, collaborate with experts from advertisers, suppliers and startups, and academia to construct and execute best-in-class solutions that will benefit the industry.

McKinley has spent 15 years working in advertising effectiveness research, bringing new approaches and methods to help clients quantify and optimize cross-media advertising performance. He founded and led two companies which developed new ways to measure advertising in digital and traditional media channels, providing unprecedented visibility, accountability and control of advertising investments.

In his role as CEO of Factor TG, a VC-backed company headquartered in San Francisco, McKinley led innovation in marketing measurement and accountability solutions for leading advertisers and agencies including Nissan, Infiniti, Chrysler, GlaxoSmithKline, Novartis, Sanofi-Aventis, Shire Pharmaceuticals, Microsoft, Hyatt Hotels, Liberty Mutual, Chili's, Razorfish, OMD, McCann Erickson and Yahoo! Factor TG was acquired by Symphony in 2009. Before founding Factor TG, McKinley was CEO of SuiteSmart, Inc, which developed products to measure the branding impact of online advertising. Before venturing into startups, he was an executive at Cox Enterprises’ new media division, Cox Interactive Media.

Prior to his career in media and advertising research, McKinley enjoyed a successful career as a world class professional road bicyclist, highlighted by captaining the 1988 U.S. Olympic Cycling Team in Seoul, Korea.

Wendy ClarkWendy Clark
Senior Vice President, Global Sparkling Brand Center, The Coca-Cola Company

As Senior Vice President, Global Sparkling Brand Center, Wendy Clark is responsible for the global leadership of our Sparkling brands and businesses, led by trademark Coca-Cola.  In this role, Clark oversees brand strategy and integrated marketing communications, including global design, content excellence, media connections, interactive and community marketing, experiential marketing and partnerships at The Coca-Cola Company.

Under Wendy’s guidance, her team has achieved a great deal during her time at the Company, including leadership of The Coca-Cola System’s largest-ever marketing activation for the 2010 FIFA World Cup in more than 160 countries. Her team has a leading industry voice on evolved consumer engagement under their Liquid & Linked communications strategy, leveraging the power of authentic brand stories that spread through owned, earned, shared and paid media connections to create shared value.

In 2011, Fast Company magazine cited Wendy as the Brand Refresher on its top ten list of innovative Business Disruptors and the Advertising Women of New York (AWNY) recognized Wendy as their 2011 Advertising Woman of the Year.

In 2009 and 2010 FORTUNE featured Wendy in its “40 Under 40” issue, ranking as the highest woman in 2010 (#15). She was also named one of four “Women to Watch” by FORTUNE.  

Prior to joining The Coca-Coca Company, Wendy was senior vice president, advertising for AT&T, the world’s largest telecommunications company. From delivering the iconic AT&T “globe” logo into the 21st Century to making the “Your World. Delivered.” tagline synonymous with AT&T, Wendy was at the helm of the company’s most ambitious and aggressive re-branding and advertising campaign in its history.

Wendy’s efforts were recognized in November 2007, upon her induction into the American Advertising Federation’s Advertising Hall of Achievement. In addition, AdAge magazine cited Clark as “one of the most important women in marketing” in its “Women to Watch” 2007 issue.

Prior to joining AT&T, Wendy served as senior vice president and director of client service at Omnicom shop, GSD&M.

Wendy is vice chair of the American Advertising Federation, an advisory board member of and serves on the board of trustees for the Atlanta International School. She holds a BA/English from Florida State University and lives in Atlanta with her husband and three children.

Sir Terry LeahySir Terry Leahy,
Former CEO of Tesco

Leahy was Chief Executive of Tesco until March 2011 and is known for transforming the supermarket industry in Britain, growing Tesco to the largest chain in the country and the world’s third largest retailer, as well as disrupting the businesses of its competitors through innovations such as the Clubcard. Since the early 1990s Tesco has increasingly diversified geographically and into areas such as the retailing of books, clothing, electronics, furniture, petrol and software; financial services; telecoms and internet services; DVD rental; and music downloads.

Experts credit Leahy’s success to his hands-on style and marketing prowess, while Leahy places focus on experience and low-key leadership. Sir Terry Leahy, who is 54, was appointed Chief Executive of Tesco PLC in March 1997. He received a Knighthood for services to food retailing in the 2002 New Year Honours.

Born on February 28, 1956, he was educated at St. Edwards College, Liverpool and then went on to the University of Manchester Institute of Science and Technology where he gained his BSc (Hons) in management sciences. Terry joined Tesco in 1979 as a Marketing Executive and was promoted to Marketing Manager in 1981. From 1984 to 1986 he held the position of Marketing Director for Tesco Stores Ltd. He was appointed Commercial Director of Fresh Foods in 1986. Appointed to the Board of Tesco PLC as Marketing Director in 1992, and was appointed Deputy Managing Director in February 1995.

He is a Director on the Liverpool Vision Regeneration Board and a Senior Advisor to the private equity firm Clayton, Dubilier & Rice. In March 2008, he was nominated by Retail Week as Retail Leader of the Year. From 2005 to 2010, he was voted as Britain’s Most Admired Leader by Management Today and in 2004 he was named European Businessman of the year by FORTUNE magazine. In 2010, he received the Daily Telegraph’s Award for a Decade of Excellence in Business, a Lifetime Achievement award from Director magazine and was voted Business Person of the Year by the Sunday Times. In March 2011, Leahy received two awards from Retail Week: the Lifetime Achievement Award and Retail Leader of the Year. Married with three children, Terry enjoys sports, reading, theatre and architecture in his spare time.

On June 7, 2012 Random House published Leahy’s first book, “Management in Ten Words,” in which he shares ten essential management lessons that emerged from his intensive turnaround of Tesco. The book will help managers across the world understand what makes a company great and inspire them to move theirs forward.

Jon IwataJon C. Iwata,
Senior Vice President, Marketing and Communications IBM Corporation

Jon Iwata leads IBM's marketing, communications and citizenship organization. This global team is responsible for the marketing of IBM’s portfolio of products and services, market development and insights, communications and corporate affairs, and stewardship of the IBM brand, recognized as one of the most valuable in the world.

Jon and his team have led the development of IBM’s “Smarter Planet” strategy, which describes the company’s view of the next era of information technology and its impact on business and society, and the marketing and communication of Watson, the experimental computer system that defeated the two best human contestants in the game of Jeopardy!

Jon reports to IBM President and Chief Executive Officer Ginni Rometty. He is chairman of the IBM Strategy Team, which focuses on the company's long-term strategic issues and opportunities, and is a member of the IBM Operating Team, responsible for day-to-day marketplace execution. Jon is vice chairman of the IBM International Foundation.

Jon joined the communications function of IBM in 1984 at the company’s Almaden Research Center in Silicon Valley. In 1989, he joined IBM corporate headquarters in Armonk, New York. He was appointed vice president of Corporate Communications in 1995 and senior vice president, Communications, in 2002. He assumed his current role on July 1, 2008.

Jon serves on the Technology Committee of the Museum of Modern Art and the Board of Directors of the Japan Society. He is chairman of the Arthur W. Page Society, a professional association dedicated to strengthening the management policy role of chief communications officers. From 2006-2007, he served as chairman of The Seminar, a professional group consisting of chief communications officers.

He holds a B.A. from the School of Journalism and Mass Communications at San Jose State University. Jon is co-inventor of a U.S. patent for advanced semiconductor lithography technology.

David NourDavid Nour, CEO, The Nour Group, Inc.
Senior Management Advisor, International Speaker, Best Selling Author

David Nour is a growth strategist and the thought leader on Relationship Economics® - the quantifiable value of business relationships. In a global economy that is becoming increasingly disconnected, The Nour Group, Inc. has attracted consulting clients such as KPMG, Siemens, Disney, Gen Re Insurance, Amerinet, and over 100 marquee organizations in driving unprecedented growth through unique return on their strategic relationships. David has pioneered the phenomenon that relationships are the greatest off balance sheet asset any organization possesses, large and small, public and private.

He annually delivers 50 global keynotes at leading industry association conferences, corporate meetings, and academic forums. He is often a guest lecturer at the Goizueta Business School at Emory University and Georgia Tech’s College of Management. David’s unique perspective and independent insights on Relationship Economics® have been featured in a variety of prominent blogs and publications including The Wall Street Journal, The New York Times, Fast Company, Knowledge@Wharton, Associations Now, Huffington Post Business, Entrepreneur and Success magazine. He is the author of several books including the best selling Relationship Economics (Wiley),ConnectAbility (McGraw-Hill), The Entrepreneur’s Guide to Raising Capital (Praeger) and Return on Impact – Leadership Strategies for the Age of Connected Relationships (ASAE, 2012). An Eagle Scout himself, David is passionate about youth with his foundation’s support of the Centennial Scouting movement, Junior Achievement, One Voice – aiming to create peace in the Middle East, and the High Tech Ministries.

A native of Iran, David came to the U.S. with a suitcase, $100, limited family ties and no fluency in English! He earned an Executive MBA from the Goizueta Business School at Emory University and a BA degree in Management from Georgia State University.

Jeremy GutscheJeremy Gutsche
Speaker, Social Media Consultant

Jeremy Gutsche is "not just another speaker—he is an intellectual can of Red Bull" (Association Week). Gutsche is the brains behind the #1 trend-spotting site in the world. With contagious enthusiasm, Gutsche shows audiences how to use methodical innovation to generate ideas and kick-start creativity during times of change. In the past few years, Jeremy Gutsche has spoken to 150,000 people at over 200 events, making him one of the most sought-after speakers.

With an MBA and CFA, as well as a bestselling book and an influential website, Gutsche is a creative globe-roamer with a broad appeal. is the largest, most influential, most updated collection of cutting edge ideas available anywhere. As its founder, Gutsche relentlessly tracks and finds The Next Big Thing—that valuable but elusive commodity—for a global audience that generates millions of views a month. With phenomenal speed, Gutsche has grown into a trusted showcase for "what's next" in marketing, design, technology, and other categories. (It attracts roughly fifteen times more page views than its competitors). The site's been featured or cited in over 40,000 articles, and Gutsche has appeared everywhere from Entertainment Tonight to the BBC. He's also sought out by leading companies to speak on cool-hunting, innovation, marketing strategies, and The Next Big Thing and its relevance to their business. Jeremy Gutsche is the winner of The Cisco Innovation Excellence Award and the BDC's Young Entrepreneur of the Year Award.

In bold, interactive keynotes, he delivers a blend of viral new trends, strategic frameworks, and a contagious enthusiasm for innovation. He possesses a unique perspective on innovation in the business context, and draws on his background in both corporate strategy and Web 2.0 to provide you with inspiration and tools to generate ideas, stimulate creativity and unlock potential. At 28, as one of Capital One's youngest Business Directors, Gutsche led his team to grow a billion dollar portfolio of market leading products. And as a Management Consultant for the Monitor Group, he advised Fortune 50 clients on top level strategy. His book Exploiting Chaos has won an Axiom Business Book Award, was named an Inc. Best Book for Business Owners and was a #1 bestseller on the 800 CEO Read list. He holds an MBA from Queen's, is a CFA, and studied innovation at Stanford's Graduate School of Business.

Michelle UngerMichelle Rohde Unger,
Vice President Industry Solutions Sales Europe

In her current role, Michelle is responsible for the European sales of industry specific solutions and cross industry solutions which are designed to meet client’s needs in today’s rapidly changing marketplace. Such solutions include those in the categories of Smarter Commerce, Smarter Cities, Financial Operations as well as Enterprise Content Management. Michelle has been in this role since the January of 2010.

In 2011, Michelle had the additional responsibility for driving software and services offerings in the high growth area of Business Analytics and Optimization (BAO). The goal of these solutions is gaining business value from the insights derived through analyzing the vast volume of data available.

Prior to this, Michelle was Vice President of Software Group for Central and Eastern Europe, where she was responsible for the overall strategy and execution of sales and marketing for IBM Software division in the 19 countries, from Turkey to Estonia, that made up Central and Eastern Europe. The CEE region was established as a Growth Market Region in mid 2008 as a part of the overall Growth Market initiative implemented at that time. Michelle was part of the senior leadership team that set up the new region.

Before taking the role in CEE, Michelle was the Vice President of Information Management Sales for IBM’s NE Europe. During this time she was responsible for the sales strategy and execution of the Information Management business which was made up of Data Management, Enterprise Content Management, InfoSphere and Cognos solutions. Michelle was in this position from August of 2005 until July 2008.

From January 2001 to August 2005 Michelle was Director of EMEA Sales and Marketing for a midsize Global Trade Management software and outsourcing company called Vastera. Vastera is now part of the JPMorgan Chase Group.

Prior to joining Vastera, Michelle spent 10 years with IBM in the US in a variety of sales and sales management positions. Michelle spent most of this time working in the Insurance Industry sector in both hardware and software sales positions. She attended DePaul University where she earned a Bachelors of Science degree International Business and Statistical Economics and later she obtained her Masters of Business Administration from the Kellogg School of Business of Northwestern University.

Manoj SexanaManoj Saxena,
General Manager, Watson Solutions, IBM Software Group

Manoj Saxena is General Manager, Watson Solutions, IBM Software Group. He has overall responsibility for directing all operational and strategic initiatives to commercialize industry solutions based on IBM’s transformative Watson technology. He is also a member of IBM’s Integration and Values team – a group of senior IBM executives selected by the IBM CEO to provide guidance on various strategic issues and transformational projects to drive improved cash flow, profit and earnings per share.

Manoj is a successful serial entrepreneur who has founded, scaled, and sold two venture-backed software companies within a five-year span. He was CEO of both Webify, an emerging leader in industry-specific SOA middleware, which was acquired by IBM in 2006 and of Exterprise, a business process collaboration software company that was bought by Commerce One in 2001. An active community contributor, Manoj serves on the Board of The Federal Reserve Bank of Dallas, San Antonio Branch, Any Baby Can, Austin Technology Council, and Saxena Family Foundation. He is also an Advisory Board member for Global Giving, St Edwards University Business School, and Michigan State University’s Center for Venture Capital and Entrepreneurial Finance.

A frequent speaker at industry and business conferences, Manoj is the recipient of multiple awards including “Entrepreneur of the Year”, “IT Technologist of the Year”, and the “Distinguished Alumni Award” from Michigan State University from where he received his MBA in 1991. Manoj is a holder of two U.S. software patents for advanced discovery and non-intrusive personalization of Web services.

Maria Winans, Vice President, IBM Software Industry Solutions MarketingMaria Winans,
Vice President, IBM Software Industry Solutions Marketing

Maria B. Winans is currently Vice President of IBM Software Industry Solutions marketing responsible for the strategy, messaging and marketing plans in support of the IBM Software Industry Solutions division. In this capacity, Ms. Winans’ priority is on driving top-line revenue growth by creating cross-IBM marketing plans that focus on delivering higher value solutions to clients by using technology to solve their business needs and deliver better business outcomes. Earlier this year, Maria led the introduction of Smarter Commerce into the market which is IBM’s unique approach to redefining commerce in the age of the empowered customer and also the launch of the IBM CMO Study.

Ms. Winans has served in various product and marketing management roles in the IBM Company. Ms. Winans also worked as Marketing Strategist for IBM Latin America supporting the development and implementation of a Direct Marketing Operation in all major Latin American countries.

Ms. Winans joined IBM in 1991 as an IBM direct sales representative. During her IBM career, she has held a number of sales and marketing management positions at both IBM's Sales & Distribution division and within IBM Software.

Craig Hayman,General Manager,IBM Software Industry Solutions
Craig Hayman,
General Manager,
IBM Software Industry Solutions

Craig Hayman is general manager of Industry Solutions, IBM Software. As General Manager, Mr. Hayman leads IBM's strategy for delivering high value, integrated industry solutions that enable quantifiable business outcomes for clients in the areas of marketing and commerce, enterprise content management and security, and operational services. Mr. Hayman leads the acquisition strategy for IBM's focus on new market opportunities in enterprise marketing management, web analytics, cross-channel e-commerce and solutions to enable municipalities to operate more effectively including key strategic initiatives for IBM: Smarter Commerce and Smarter Cities.

Karren Brady
Karren Brady,
Vice Chairman of West Ham United Football Club

Karren Brady is Vice Chairman of West Ham United Football Club, Lord Sugar's Advisor on The Apprentice and one of the UK's leading Female Business Speakers.

Karren began her career aged 18 at Saatchi & Saatchi, she swiftly moved onto LBC as a sales executive.  In 1998 she joined Sport Newspapers Ltd and became Director within a year.

Karren Brady is recognised as the first woman in football.  She was Managing Director of Birmingham City Football Club from 1993 to 2009 and during that time turned the Club’s fortunes around.  She took over the club when it was in administration, and in her first year at the helm, the Club recorded a financial trading profit.  In 1996 the Club made an overall profit for the first time in modern history and in February 1997 she launched the Club on the Stock market; Karren was the youngest Managing Director of a PLC in the UK. 

In October 2009 Karren sold Birmingham City FC for £82million. 

In January 2010, Karren was appointed Vice Chairman of West Ham United Football Club. In January 2011, under her leadership WHU was awarded as preferred bidder for the Olympic Stadium. As a result her club hopes to be moving there post games in 2014. Following her first 12 months at West Ham, the club made a trading profit for the first time in many years.

An Ambassador for The Stroke Association, WellChild and Teenage Cancer Trust, Karren Brady is also Chair of the Mothercare Group Foundation. She has been a Board Director of Mothercare PLC, Channel 4 Television and Sport England and is currently a non-Executive Director of Arcadia. She is an honoree Fellow of the Institute of Sales and Marketing

Simon Hawkes
Simon Hawkes,
Chief Operating Officer - EMEA, Aimia

Simon has been COO - EMEA since January 2012. Responsible for supporting and managing all of EMEA’s operational marketing and analytics functions across the region and beyond. This covers Aimia’s Coalition Loyalty Programmes, Proprietary Loyalty Programmes and Intelligent Shopper Solutions.

Simon Hawkes previously held the position of Chief Operating Officer, Loyalty Management Group (LMG) which was acquired by Aeroplan Income Fund in December 2007. Upon completion of the reorganization of Aeroplan Income Fund to Groupe Aeroplan Inc. on June 25, 2008, Simon was appointed Senior Vice President, European Commercial Services for EMEA. Simon was, as he is now, responsible for delivering business support in the areas of global marketing operations and UK-based asset integration into Groupe Aeroplan and all its business units, with a special emphasis on EMEA. Simon also oversees all of the outsourced agreements for the business across the globe with a focus on India.

Simon joined LMG in July 2003 as Chief Operating Officer for Nectar with overall responsibility for Rewards Management, Analytics, Digital, Project Management, Information Technology, Customer Services, Print and Production and Campaign Operations. From 1997 to 2002, Simon worked for Debenhams Plc, a UK Department Store chain, spending five years in operations, E-commerce and marketing. In his various roles, Simon was responsible for developing global operations, opening stores in the Middle East, creating and launching the Debenhams' website and implementing a Customer Relationship Management strategy within the Marketing function. Prior to Debenhams, Simon spent nine years with The Burton Group Plc performing several planning and operational roles including Property and Retail Planning.

Simon was born and educated in the UK. He holds a BSc in Chemical Engineering from Birmingham University and a Masters in Business Administration from London Business School. He is non-executive director of a charity museum company.

Olivia Price-Walker
Olivia Price-Walker,
Senior Consultant - EMEA, Aimia

Olivia completed her LLB in Law at Durham and then undertook an LLM in International Criminal Law and Armed Conflict at Nottingham University. With seven years of consulting experience Olivia is now a Senior Consultant with the Visionary Innovation Group of Frost and Sullivan undertaking the leadership, development, design and fulfilment of bespoke global consulting projects. The group tracks and monitors global mega trends - sustained and macro-economic forces of development that impact business, economy, society, cultures and personal lives - conducting cutting-edge visionary research to understand the micro implications of those trends.

As part of a detailed analysis of connectivity and convergence as a mega trend Olivia is currently focussed on the sub trend of connected living and how the progression of technology and resultant social change will impact our lives in the home, work and the city.

David Cooperstein
David Cooperstein,
Chief Operating Officer - EMEA, Aimia

Olivia completed her LLB in Law at Durham and then undertook an LLM in International Criminal Law and Armed Conflict at Nottingham University. With seven years of consulting experience Olivia is now a Senior Consultant with the Visionary Innovation Group of Frost and Sullivan undertaking the leadership, development, design and fulfilment of bespoke global consulting projects. The group tracks and monitors global mega trends - sustained and macro-economic forces of development that impact business, economy, society, cultures and personal lives - conducting cutting-edge visionary research to understand the micro implications of those trends.

As part of a detailed analysis of connectivity and convergence as a mega trend Olivia is currently focussed on the sub trend of connected living and how the progression of technology and resultant social change will impact our lives in the home, work and the city.

Paul PapasPaul Papas,
Global Leader, Smarter Commerce,
IBM Global Business Services

Mr. Papas is an executive with over 22 years of experience in consulting and over 15 years of specialization in Customer Relationship Management and Business Analytics. He leads a global practice that helps clients use digital technologies to increase the value they provide to their customers and business partners. He is a frequent public speaker and blogger on the subject of digital transformation. Mr. Papas was a Partner at Price Waterhouse Coopers and has held several practice leadership roles throughout his career. Prior to assuming his role as the Global Smarter Commerce leader, Mr. Papas led IBM's Life Sciences practice and is a recognized industry subject matter expert. He is a dynamic leader with a passion for helping our clients solve their most complex problems.

Grimaldi Forum

IBM Smarter Commerce Global Summit 2013 - Monaco will take place at the Grimaldi Forum, a world class 35,000m2 convention centre in one of Europe's most spectacular and unique countries.

A sovereign state, Monaco is located on the french riviera along the mediterranean only a 25 minute drive from the main airport in nearby Nice. The venue, the premium meeting location in the south of France and Monaco, is an exceptional location for this year's event, offering 3 auditoria, 22 breakout rooms and 35,000m2 of exhibition surface.

Located in the south western part of Europe on the Mediterranean sea and with significant historical heritage, a visit to the principality of Monaco is always an experience. Home of the rich and famous, Monaco offers astonishing architecture, an exceptional micro climate of coastline, and a number of high profile sporting events happening throughout the year including the Formula One Grand Prix and Tennis Masters.

It's also home to the monte carlo casino which has now been a filming location for three james bond films. Owing to its size, the Principality has had to be highly innovative in driving its economy. Besides industries like pharmacy, cosmetics and automotive engineering, there comes a range of expertise in finance, new technologies and international business.

In all, Monaco- and its Grimaldi Forum is the perfect meeting point for this year's Smarter Commerce Global Summit and we very much look forward to welcoming you there!