| Time | Event |
| 9:00 a.m. - 7:00 p.m. | REGISTRATION / INFO |
| Time | Event |
| 7:00 a.m. - 7:00 p.m. | REGISTRATION / INFO |
| 9:00 a.m. - 10:00 a.m. | Business Partner General Session |
| 10:15 a.m. - 11:05 a.m. | Business Partner Sessions x 4 |
| 11:15 a.m. - 12:05 p.m. | Business Partner Sessions x 4 |
| 11:30 a.m. – 12:45 p.m. | Lunch |
| 12:45 p.m. – 2:15 p.m. | Opening General Session |
| 2:45 p.m. – 3:45 p.m. | Customer Service Keynote |
| 2:45 p.m. – 3:45 p.m. | Session 1 |
| 3:45 p.m. – 4:15 p.m. | Break |
| 4:15 p.m. – 5:15 p.m. | B2B Keynote |
| 4:15 p.m. – 6:15 p.m. | Emptoris Keynote |
| 4:15 p.m. – 5:15 p.m. | Session 2 |
| 5:30 p.m. – 6:30 p.m. | Session 3 |
| 6:30 p.m. – 8:00 p.m. | Solution Centre Reception |
| Time | Event |
| 7:00 a.m. - 7:00 p.m. | REGISTRATION / INFO |
| 9:00 a.m. – 10:30 a.m. | General Session |
| 10:30 a.m. – 11:15 a.m. | BREAK |
| 11:15 a.m. - 12:15 a.m. | Marketing Keynote |
| 11:15 a.m. - 12:15 a.m. | Session 4 |
| 12:15 p.m. – 1:45 p.m. | LUNCH |
| 1:45 p.m. - 2:45 p.m. | Session 5 |
| 3:00 p.m. – 4:00 p.m. | Session 6 |
| 3:00 p.m. – 4:00 p.m. | e-commerce & MSA Keynote |
| 4:00 p.m. – 4:30 p.m. | Break |
| 4:30 p.m. - 5:30 p.m. | Session 7 |
| 5:30 p.m. – 6:30 p.m. | Solution Centre Drinks |
| 8:00 p.m. – 12:00 a.m. | Special Event |
| Time | Event |
| 7:00 a.m. - 2:00 p.m. | REGISTRATION / INFO |
| 9:00 a.m. – 10:15 a.m. | General Session / Awards |
| 10:15 a.m. – 10:45 a.m. | BREAK |
| 10:45 a.m. - 11:45 a.m. | Session 8 |
| 12:00 a.m. - 1:00 p.m. | Merchandising Keynote |
| 12:00 a.m. – 1:00 p.m. | Session 9 |
| 1:00 p.m. – 2:00 p.m. | Lunch |
| 2:00 p.m. – 3:00 p.m. | Session 10 |
*Agenda subject to change
|
Tuesday, June 18
11:30 p.m. – 12:45 p.m. 3:30 p.m. – 8:00 p.m. |
|
Wednesday, June 19 10:15 a.m. – 11:15 a.m. 12:00 p.m. – 1:45 p.m. 3:45 p.m. – 6:30 p.m. |
|
Thursday, June 20 10:00 a.m. – 10:45 p.m. 12:45 p.m. – 2:00 p.m. |
*Agenda subject to change





